A highly accomplished and driven Radiation Oncology administrator with extensive program development and administrative experience in acute and ambulatory care environments. An Executive Masters in Business Administration with 10 years of Radiation Oncology Experience. Service Line Experience, as well as a Business Operating managing three cancer centers in New York City which includes roles as Chief Operating Officer and Chief Radiation Therapist/Practice Manager. Proven ability to successfully implement change in the Healthcare environment. Demonstrates strengths in creating vision, plan designs, and works collaboratively with physicians to develop Cancer Programs and implement new programs within the community. Served in a leading role in development and implementation of new Ambulatory Oncology Cancer Centers, as well as in the development and design of an Ambulatory Oncology Electronic Health Record. Demonstrates the ability to partner with physicians and align jointly on the mission and business organizational performance to successfully improve the patient experience as well as increase program growth. Professional development of staff through mentoring and development of line staff through education and validation. Leads with a focus on program development, clinical excellence and customer-centric service outcomes.
Chief Operating Officer July 2010 to CurrentFROS RADIATION ONCOLOGY
Oversight of 3 Radiation Oncology Centers with 50FTEs including: Radiation Oncologists, Radiation Therapists, Physicist, Dosimetrists, Administrative Staff, Billing staff and Marketing team.
Project Lead for oversight and opening of a 3 New Radiation Oncology Centers including the first Cyber knife center in New York City Designed and Implemented all HR Policy and Procedures Lead Compliance Officer: Developed, Implemented and Trained staff on all Compliance and HIPAA Security Policies and Procedures Responsible for staffing and staff development Development of Marketing Strategic Plan for Cancer Program with proposal for improved volume Increased patient volume in 3 centers by 10% annually by developing direct marketing campaign for physician group and focus on customer service.
A program with a focus on customer service was integrated into the strategic plan as patient experience is increasingly factored into reimbursement.
Successfully developed and implemented all Meaningful Use 1 and 2 requirements for EHR Coordinated Licensing with DOH for all Radiation Oncology technical equipment including: Linear Accelerators, CT Simulators, RML License and Ultrasound.
Assessment of processes and operational flow with implementation of Best Practices Led Design and Analysis of EMR documentation and workflow with solutions to integrate Best Practices and coordinate with appropriate documentation Mentoring of management team Mentoring of Radiation Therapists Review, Implementation and Training of all annual Radiation Oncology CPT codes changes Developed Evaluation and Management (E&M) PowerPoint Presentations and provided training to staff at Cancer Centers.
Performed audits on documentation compliance, E&M compliance, and chart to charge audits On boarded new physician practices ensuring provider billing was transitioned as well as physician's practice and operational flow Provided analysis of current state processes, all current documentation and its relationship with an Electronic Medical Record Lead role in the Implantation of ICD-10 Worked with Elektra and MDLand to implement integration of MOSAIQ and MDLand EHR software Implementation of Insurance Authorization Process for Cancer Program Integration of support service Development of ASTRO/ACR Program Requirements for Successful ACR Accreditation of 3 Cancer Centers Lead Administrator for Safety & Quality Control Committee in development of policies to improve best practices Development and Implementation of Workflow for Cancer Program with improvement of patient wait times, improved customer satisfaction to 98% Analysis of Physician Practices with projections for future growth.
Revision and updates to policies and procedures Revision of competencies for all disciplines Implemented Physician Team Meetings Built Relationships with Physician Referral Base Implemented a simplified process for physicians to make referrals to the Cancer Centers Marketed in the Community to promote new programs developed by the physician group Coordinated Annual Cancer Committee Report.
Chief Radiation Therapist/Practice Manager July 2009 to July 2010FLUSHING RADIATION ONCOLOGY
Oversaw construction and expansion of first Cyberknife Cancer Center in New York City.
Managed financial operations of Oncology Services.
Oversaw all Radiation Therapy Technical Services Hired, oriented, and trained staff for New Cancer Center Developed EMR Documentation and Chart Workflow Coordinated all Oncology Community Services.
Ensured Compliance with ASTRO/ACR Guidelines.
Developed performance improvement projects.
Mentored Radiation Therapist students.
Developed customer satisfaction survey.
Developed, Implemented and Coordinated QA meetings including: Chart Rounds, New Patient Conference, M&M Meetings, Peer Chart Reviews, Internal Outcome Studies, Safety and Quality Control Meetings, Annual External Audits.
Responsible for Updating, Implementing and Reviewing all Billing Codes for practice.
Senior Radiation Therapist May 2006 to June 2009BROOKLYN VA
Experienced Lead Therapist having management level responsibilities for monthly statistics, weekly quality assurance, and maintenance of daily records, patient chart review, scheduling, and billing.
Oversees daily Radiation Therapy activities, supervise staff therapists, delegate responsibilities, liaison between physician and staff, manage workflow on the units and clinically instruct and evaluate students.
Masters : Business Administration, 2009ST. JOSEPHS COLLEGE － Brooklyn, New YorkBusiness Administration
Radiation Therapy Certificate : 2006MANHATTAN COLLEGE － Riverdale, New York
Bachelor of Science : Hotel Administration, 2000UNIVERSITY OF NEVADA LAS VEGAS － Las Vegas, NevadaHotel Administration