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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Executive Profile

High-energy health care executive with a solid work history creating, developing and renewing multiple hospital departments and programs. Successful track record of leading highly engaged managers to support and promote their teams, producing optimum results. Continue to cultivate strong professional relationships with service lines, physician groups, and finance department to optimize patient throughput. Deeply committed to patient and family satisfaction and loyalty.

Skill Highlights
  • Organizational leadership
  • Team building
  • Staff development/training
  • System development/training - AIDET Training
  • New business development
  • Department expansion/ Building development & expansion
  • Employee Engagement
  • Patient and family satisfaction
  • Core Measures
  • Recruitment/hiring
  • Leader development/staff retention
  • LEAN process integration
  • Change Management / TurnOver Time reduction
  • Aggressive Surgical Services Remediation
Education
Oakland University Rochester Hills, Michigan Expected in 1997 CRNA - Master of Science in Nursing : - GPA :
Oakland University Rochester Hills, Michigan Expected in 1994 Bachelor of Science in Nursing : - GPA :
Good Samaritan Hospital School of Nursing Cincinnati, Ohio Expected in 1987 Diploma in Nursing : - GPA :
Core Accomplishments
  • Original member of West Bloomfield Hospital (WBH) leadership/design team
  • Developed Emergency Response System (Code Blue/Code White)
  • Developed the Emergency Response Difficult Airway (Condition I) initiative
  • Consolidated West Bloomfield Hospital Operating Rooms and West Bloomfield Ambulatory Surgery Center to 10 contiguous ORs in 2009; expanded to 14 ORs in 2013
  • Planned and opened West Bloomfield Pain Center in 2010
  • Achieved Malcolm Baldrige Award in 2011
  • Closed and moved System Endoscopy Unit and Pain Center to new location; reopened new combined Endoscopy/Pain Center
  • Consistent improvement in Employee engagement scores - roll-up score 4.1
  • 2012 Surgical Services remediation plan exceeding $230K
  • Developed multi-disciplinary Surgical Services Service Excellence team
  • Lead successful EHR - EPIC Roll out West Bloomfield Hospital August 2013
  • Lead WBH Executive Leadership team during CEO search May-November 2103
Professional Experience
Yuvo - Chief Operating Officer (COO)
New York, NY, 01/2013 -
  • Responsible for 9 direct reports; 1020 indirect reports
  • Responsible for $470M multi-department budget
  • Lead successful implementation of EPIC electronic health record
  • Hospital executive lead during 6 month CEO search
Henry Ford West Bloomfield Hospital - Administrator, Surgical, Anesthesia & Cardiac Services
City, , 07/2012 - 2013
  • Responsible for 8 direct and 289 indirect reports
  • Responsible for $150M multi-department budget
  • Restructured cost centers in Radiology to match nursing skill with patient/physician need
  • Restructured cost centers and revenue path in Radiology to prove revenue production in 2 recovery areas
  • Remediation of nursing on-call to match physician needs ($10K savings for 2013)
  • Hospital lead for Surgical Services expansion project June 2013 - 3 additional state-of-the-art operating rooms
  • Champion for EPIC implementation for Surgical, Anesthesia, and PerioperativeServices, Cardiology, Interventional Radiology, Endoscopy and Pain Services
  • Member 2013 Advanced Leadership Academy

Henry Ford West Bloomfield Hospital - Director, Surgical & Anesthesia Services
City, , 04/2010 - 07/2012
  • Responsible for 3 additional leadership direct reports and over 150 indirect reports
  • Responsible for $130M dollar multi-department budget
  • Restructured Nurse Anesthesia leadership structure to include new manager position
  • Extensive OR Employee engagement initiative
  • OR Expansion project from 10 to 12 operating rooms
  • Encouraged "facility code" boarding process
  • Developed and implemented extremely successful TurnOver Project reducing average operating room turnover from 26 to 19 min/case. Best in the HFH System; well below national standards

Henry Ford West Bloomfield - Director, Anesthesia & Perioperative Services
, , 02/2008 - 04/2010
  • Original member West Bloomfield Hospital design team
  • Hired all service line managers and employees to open new facility
  • Equipment purchasing
  • Developed aggressive orientation program for regular and contingent staff
  • Developed standard protocols for all surgical services to aid in surgical boarding process and preoperative care
  • Developed policies and procedures for new facility
  • Successfully executed processes for initial CMS, DNV, and ISO certifications
  • Developed Anesthesia Department QA System
  • Developed Anesthesia billing and revenue process with professional vendor; continues to provide high quality service and superior collection rates
Affiliations
  • American College of Healthcare Executives
  • American Association of Nurse Anesthetists
  • American Society of PeriAnesthesia Nurses
  • Association of Operating Room Nurses
Community Service
  • Orphan and Foster Care Support Group Christ the Redeemer Catholic Church
  • No One Dies Alone St.Joseph Mercy Hospital Pontiac, MI
  • Chaldean American Society West Bloomfield, MI
  • HFHS Community Giving Campaign Vice-Chairman
  • Autism Society of Michigan

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School Attended

  • Oakland University
  • Oakland University
  • Good Samaritan Hospital School of Nursing

Job Titles Held:

  • Chief Operating Officer (COO)
  • Administrator, Surgical, Anesthesia & Cardiac Services
  • Director, Surgical & Anesthesia Services
  • Director, Anesthesia & Perioperative Services

Degrees

  • CRNA - Master of Science in Nursing
  • Bachelor of Science in Nursing
  • Diploma in Nursing

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