Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Summary of Essential Qualifications: Talented Executive with progressive career in Human Services and specialized experience in Leadership Development. Motivating, engaging leader known for creating purpose-driven cultures and building diverse teams.

  • Accounts payable
  • Accounts receivable
  • Budget management
  • Budget
  • Bi
  • Consultation
  • Council
  • Direction
  • Finance
  • Human Resources
  • Leadership
  • Director
  • Meetings
  • Mental health
  • Office manager
  • Payroll
  • Personnel
  • Policies
  • Presentations
  • Profit
  • Public Relations
  • Reporting
  • Strategic plans
  • Supervision
  • Transportation
  • Written
  • Annual reports
  • Performance evaluation
  • Onboarding
  • Conflict mediation
  • Records management
  • Payroll management
  • HR policies expertise
  • Training development
  • Leadership development
  • Staff compensation
  • Compliance
12/2015 to Current Chief Human Resources Officer Adirondack Medical Center | Tupper Lake, NY,
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Onboarded and trained more than 30 new employees per year.
  • Recruited, hired and developed personnel to align with company objectives.
  • Hired, onboarded, trained, screened, and released employees.
12/1999 to 12/2015 Family Services Manager The Y Of Central Maryland | Severn, MD,
  • Supported needs of at-risk families with housing, food and other critical assistance.
  • Discussed client advocacy and referral services, supporting families with education and resources.
  • Monitored program activities and participation to assess utilization and close service gaps.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Worked directly with local government representatives to understand community needs and strategize response plans.
  • Researched grant opportunities and submitted grant proposals.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
12/1996 to 12/2011 Head Start Director Save The Children | Hoquiam, WA,
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Planned, budgeted and directed services for program serving very low income children and their parents.
12/1992 to 12/1996 Family Service Coordinator HACAP Head | City, STATE,
  • Completed intake assessments on families to determine service needs.
  • Supported needs of at-risk families with housing, food and other critical assistance.
  • Monitored program activities and participation to assess utilization and close service gaps.
  • Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
Education and Training
Expected in 2005 Masters of Arts | Human Services Leadership Concordia University, St. Paul, MN GPA:
Expected in 1991 Bachelor of Science Elementary | Education University of Iowa, Iowa City, IA GPA:
Expected in 1983 Bachelor of Business | Administration Marketing University of Iowa, Iowa City, IA GPA:
Activities and Honors
  • National and State Housing Associations
  • National and Region VIII Head Start Association
  • Colorado Head Start Association - Vice President 2006-2008
  • National and Colorado Parks and Recreation Association
  • Innovation in Municipal Government - Culture of Coaching - National, Regional & State Head Start Conferences - National Head Start Director’s Conference - National & State Parks and Recreation Conferences - Leadership in a World of Diversity.
Additional Information
  • 5-million-dollar Family Services division budget including monitoring grant funded programs, fee-based services, and City general fund accounts. Oversee the work of 60 employees at 12 locations. Ability to monitor work products, evaluate performance, and stay current by reviewing regular written and verbal reports, using technology to maintain contact, regular visits to offsite locations, and by developing a culture of trust, accountability, professionalism and support in the work place. Work closely with board members and City elected officials for the Head Start program. Provide training, annual reports, and presentations to elected officials on current projects and programs in the division. Relevant Skills and Experience: Management and Supervision: Provide oversight, direction, supervision, and budget management to seven programs in the City of Lakewood including: Older Adult Programs, Lakewood Rides, School Age Services, Youth & Family Services, Early Childhood Programs, and Head Start. Director of the Federally funded City Head Start program; coordinated management team meetings, monthly supervision of staff, and facilitated Policy Council meetings with community and parent representatives. Develop governing board procedures in conjunction with City Council members, coordinate regular governing board meetings. Develop strategic plans, long-term program goals and short-term performance objectives. Oversaw the planning and construction of a new Head Start facility that obtained Leadership in Energy and Environmental Design (LEED) certification. Social Services and Public Relations: Worked collaboratively with Lakewood agencies to provide comprehensive services for families and children in City programs including: early childhood programs; school age services; older adult programs; transportation for older adults and individuals with disabilities; and mental health consultation and services. Provided supervision and case review for mental health services team. Facilitated bi-weekly interagency case management team meetings for Head Start and Transitional Housing families. Recruited and trained community volunteers and coordinated volunteer activities. Completed comprehensive community assessments as the foundation for development of program plans, goals and objectives. Assisted families with setting goals, identification of strengths, and development of family plans.
  • Developed comprehensive training plans for all program personnel. Developed policies and procedures for new Head Start grant in the City of Lakewood. Created and presented annual reports per federal regulations for a variety of programs. Responsible for accounts receivable and accounts payable while serving as office manager for a small for-profit business. Work with city finance department to coordinate the 20-million-dollar department budget for Community Resources. Provide department director with monthly budget reports and fund analysis reports by business units. Provided Human Resources for local Housing Authority including benefit and payroll administration; new employee onboarding; performance review and monitoring; and all required reporting

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School Attended

  • Concordia University
  • Education University of Iowa
  • University of Iowa

Job Titles Held:

  • Chief Human Resources Officer
  • Family Services Manager
  • Head Start Director
  • Family Service Coordinator


  • Masters of Arts
  • Bachelor of Science Elementary
  • Bachelor of Business

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