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Chief Executive Officer/Founder Resume Example

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CHIEF EXECUTIVE OFFICER/FOUNDER
Summary

Service-focused Chief Officer devoted to effective issue resolution to foster positive morale. Collaborative, engaging coach and problem solver with a track record of building effective relationships , creating purpose-driven teams and diverse cultures to achieve a strategic vision .

Skills
  • Microsoft Office Suite
  • Google Suite
  • Change management
  • Client relationship building
  • Presentations/Proposals
  • Consulting, Organizational
  • Performance Management
  • Employee Relations, Policies
  • Equity, Policy development
  • Group facilitation, Project Management
  • Hiring, Promotion
  • HRIS, Reporting
  • Risk management
  • Shared Services
  • Leadership, Strategic
  • Legal and Compliance
  • Executive leadership advisement
  • Benefits programs
  • Onboarding
  • Leadership development
  • Executive presentation development
  • Workforce training
Experience
HR Chique GroupJacksonville, FLChief Executive Officer/Founder11/2019 to Current
  • Established start-up human resources consultancy overseeing strategic planning, market analysis, business development , workflow planning, regulatory compliance and policy management; reduced compliance issues by 12%
  • Develop and deliver Diversity and Inclusion presentation and group facilitation services including adaptation to various audiences such as first-line employees, management and customers
  • Analyzes operations and evaluates research of organizational trends to provide reporting and metrics to improve company performance, program improvement, or policy change
  • Implement employee engagement and development activities, presentations and training to maximize productivity and unify the workforce
  • Cultivate and maintain strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • As an HR thought leader increased organization's exposure in the Human Resources industry to grow sales profitability
  • Provide organizational leadership and collaborate with clients to establish long-term goals, strategies and company policies
National MS SocietyNew York, NYSr. Human Resources Director11/2012 to 01/2020
  • Served as a liaison between management and employees by interpreting and administering policies and helping to resolve employee problems in 38 states including Fl, CA, NY, NJ, TX, WA
  • Interfaced with 12 department heads to establish tracking processes that created clear and effective cross functional information flow
  • Ensured 100% company and legal compliance with Federal and State regulatory and labor laws including compliance and policy development
  • Collaborated with legal and compliance teams to quickly resolve sensitive risk management cases to mitigate audit risks
  • Advised managers on organizational policy matters such as equal employment opportunity and sexual harassment; recommended changes that helped reduce high risk ER issues by 67%
  • Administered and facilitated new hire onboarding sessions and on-the-job training, bolstering employee knowledge and competency
  • Provided current and prospective employees with performance management information including job duties, working conditions, wages, opportunities for promotion
  • Developed and implemented HR strategic plans at regional, market and functional level
  • Analyzed and compiled statistical bench marking reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rate, turnover, retention, employee engagement, etc.,.
  • Designed the company's leadership development program to equip managers with foundational management skills, significantly influenced in reducing team deficiencies
  • Conducted stay and exit interviews to identify and help maintain employee retention- improved retention by 12%
  • Developed special projects in areas such pay equity, flexible work programs, and internal coaching
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies
  • Served as representative in various civic and community functions to further enhance company image and branding
Republic ServicesJacksonville, FLDivision HR Manager10/2011 to 12/2012
  • Planned, developed, and provided training development programs, using various methodologies such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Conducted new hire orientation sessions and created onboarding development plans for new hires, reduced onboarding by 47%.
  • Managed Human Resources projects: Individual Performance Coaching, Talent and Workforce/Succession Planning, Area President's Roundtable Sessions, Employee Engagement Survey, Diversity & Inclusion Workgroups: 17% improvement in employee engagement.
  • Led organizational review of talent data and overall recruiting strategies while implementing process improvements to support market hiring needs: reduced time to fill by 34% and critical hiring placements by 8% to improve retention.
  • Developed strong credibility by efficiently managing Title VII and employee relations and investigation cases by achieving a 62% reduction of complaints, investigations, and involuntary terminations.
  • Identified talent management programs to cultivate new leaders including women and people of diverse backgrounds- underrepresented groups increased by 29 %.
  • Succession planning and internal development/promotion strategies.
  • Supported six market expansion initiatives while implementing process improvements to execute demand analysis and drive bottomline growth.
  • Forged and cultivated productive relationships with community members and potential partner to build corporate sustainability.
NemoursJacksonville, FLOperations Manager, Human Resources01/2008 to 10/2011
  • Managed organization's HR Shared Service Center providing HR support to 6,000 employees, 99% Customer satisfaction rate achieved for four years
  • Dedicated compliance and employee relations investigations resource
  • Partnered with Corporate Legal and Compliance Department to resolve critical cases with a reduction of 39% reported employee relations incidents
  • Served as steward for HR leadership, overseeing Human Resources Scorecard / HR Strategy Map, Enterprise wide Employee Suggestion / Recognition program and Policy Management System; Created standardized metrics, benchmarks, and surveys to monitor overall human resource continuity and health
  • Led agile change management initiatives with corporate project plan (H.A.R.T)- responsible for communications, development, and project delivery to employees
  • Served as an Internal Standards of Behavior Coach for work groups and departments to improve conduct and work performance
  • Promoted data governance and stewardship through collaboration with human resources subject matter experts
  • Reduced operations contract expenses by 14% through aggressive negotiations with vendors
Education and Training
Senior Professional HR Certification Course2019Valdosta State University, Valdosta, GA
MBA:Business Administration2015Nova Southeastern University, Fort Lauderdale, FL
Bachelor of Arts:Business2002Jacksonville University, Jacksonville, FL
Activities and Honors

Society for Human Resources Management- Member/Advocate

Hacking HR- GROW Member (Cohort II)

Jacksonville Chamber of Commerce

Female Founder Collective- Member

DCPS School Advisory Council Member

  • Woman Who Rock Award 2019
  • Nonprofit Leader of the Year 2019
  • Woman of Achievement 2018
Certifications

Gallup Strength finders Coaching Certification

Certified Life Coach

Non - Profit Management Certification /Northwestern University/Allstate

The Bank of America Institute for Women's Entrepreneurship at Cornell coursework

Mental Health First Aid

First Aid/Adult and Child CPR

Prior Professional Human Resources (PHR)- expired

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Resume Overview

Companies Worked For:

  • HR Chique Group
  • National MS Society
  • Republic Services
  • Nemours

School Attended

  • Valdosta State University
  • Nova Southeastern University
  • Jacksonville University

Job Titles Held:

  • Chief Executive Officer/Founder
  • Sr. Human Resources Director
  • Division HR Manager
  • Operations Manager, Human Resources

Degrees

  • Senior Professional HR Certification Course 2019
    MBA : Business Administration 2015
    Bachelor of Arts : Business 2002

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