Mission-driven executive with solid strategic leadership experience seeks opportunity as Chief Operations Officer.
Innovate thinker with vast FQHC expertise in operations, finance and program development. Strong understanding and
commitment to providing patient-centered services for vulnerable populations.
MBA in health care management.
Analytical Skills Leadership/Communication skills
Business Development Management Negotiation Skills
Information Technology Transformation Strategic planning
Over last several months, received certificates of completion in the area of data science, health informatics
and social innovation.
Currently enrolled in Health Informatics For Innovation, Value & Enrichment online
program, Columbia University and Deep Learning online program, Deep Learning.ai.
Secured multi-million-dollar grants to develop and increase access to care-coordination programs,
case-management services, and primary care services for vulnerable populations.
Contracted with development disabilities agency to provide employment.
Initiated Revenue Cycle Management project with major focus on patient experience which resulted in a
35% increase in patient access.
Oversaw facility construction projects from design to completion.
Launched domestic violence training programs for primary care providers and provided brochures and
palm cards for patients.
Supported economic development programs with local agencies.
Mentored and coached employees resulting in cross-trained staff and increased productivity.
Chief Executive Officer07/2013 to 03/2017Welsh Mountain Health CentersNew Holland, PA
As an Innovative Healthcare Executive, I positioned the organization for organizational excellence within the
standards and program requirements of the DHHS, Bureau of Primary Health Care and in accordance with the
Heavy emphasis in operations and finance.Cultivated strong collaborative relationships with
community organizations, funders governmental officials and insurance companies.
Strengthened company's business by leading the planning, designing and implementation of the strategic
plan and financial recovery plan.
Accountable for all business operations including overall customer satisfaction.
Spearheaded implementation of healthcare technology resources ( EHR, PMS, Appointment Recall,
VOIP, MCO interoperability) resulting in a 33% increase in revenue.
Increased Patient Representatives on Board of Directors by 55%
Created new revenue streams through adding patient- assistance program.
Spearheaded integrative healthcare initiative (Behavioral Health, Primary Care and Dental) to achieve
reduce stigma and discrimination, and lead to improved patient outcomes.
Rolled out authentic communication plan throughout entire organization to achieve enhanced
Developed and directed Quality Assurance Plan.
Identified process improvement opportunities which increased patient access and patience experience.
Transformed clinical and financial data into actionable descriptive analytics that streamlined
the organization's strategic and tactical business decisions.
Consultant -Chief Financial Officer/ Business Administrator04/2012 to 10/2012Berks Community Health CenterReading, PA
During this short engagement, I advised the interim CEO, Board of Directors, and Hospital team on startup
operations for a hospital-based clinic transitioning to a Federally Qualified Health Center (FQHC).
Identified inefficiencies in revenue cycle and made recommendations for process improvement which
resulted in an immediate increase in revenue.
Developed accounting and financial policies and procedures, including procurement standards and
financial and provider performance reporting.
Negotiated Medicaid and Medicare contracts and reviewed all other business contracts.
Aggressively secured $ 100k of IT in -kind contributions.
Created new social services department and outreach programs to address the needs of the patients.
Chief Operations Officer/Chief Financial Officer05/2002 to 04/2012Quality Community Health Care, IncPhiladelphia, PA
After the growth to 5 clinical sites, in addition to my financial responsibilities, I was charged with handling all
operations and coordinating all programs with Chief Medical Officer.
Oversaw and raised financing for 3 capital development projects which lead to expansion of services.
Reviewed and approved financial statements and other reports.
Prepared annual budget and financial projections which resulted in continued Federal grant and foundation
Established revenue cycle team focusing on patient access, encounters and billing issues which increased
efficiencies throughout the organization.
Managed Healthcare for the Homeless program.
Designed and launched well-received staff recognition and professional development programs for all
Directed strategic initiative to achieve NCQA Patient-centered Medical Home recognition, which lead to
better patient outcomes and enhanced ACO reimbursement models.
Piloted innovated Tele-health project which increased patient adherence to medication.
Deployed physicians into Homeless shelters to provide primary care services on-site.
Education and Training
MBA: Health Care ManagementUniversity of PhoenixPhoenix, AZ, USAHealth Care Management
Certificate of Completion : Crash Course in Data Science/Building Data Science Team
John Hopkins University- Online
Certificate of Completion : Geiger Gibson Fellowship in Health Policy and LeadershipGeorge Washington UniversityWashington DC
Activities and Honors
Healthcare Financial Management Association, Advance member, Thought leader
American College of Healthcare Executives, Member
American Bar Association, Associate Member, Health Law Section
Health Information Management Systems Society, Member
accounting, Analytical Skills, Behavioral Health, billing, Budgeting, budget, Business Development, business operations, Communication skills, contracts, Customer Relationship Management, customer satisfaction, designing, Staff Training, finance, financing, financial, Financial Management, financial statements, Grant Writing, Information Technology, insurance, Leadership, access, Negotiation, organizational, patient- assistance, policies, Presentation Skills, Primary Care, process improvement, procurement, Project Management, Quality Assurance, reporting, social services, strategic, Strategic planning, VOIP
Consultant -Chief Financial Officer/ Business Administrator
Chief Operations Officer/Chief Financial Officer
MBA : Health Care Management BBA : Accounting Certificate of Completion : Crash Course in Data Science/Building Data Science Team
John Hopkins University- Online
Certificate of Completion : Geiger Gibson Fellowship in Health Policy and Leadership
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