Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Dedicated Customer Service Oriented Manager with over 15 years Combined experience in Hotel Resort, Hospitality, and Food Service settings. Consistently achieve record-high customer satisfaction. Respected Leader and Builder of Customer Focused Teams; instilled and shared an enthusiastic commitment to Customer Service as the key driver of company goal attainment. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
Highlights
Customer Service Management
Complaint Handling & Resolution
Japanese Language Communicator
Client relationships
Quantifiable revenue increases
Troubleshooting and problem solving
Team building
Dedicated
Personable
Flexible
Accomplishments
Maintained a 4 Diamond rating for the hotel during all 4 years as Hotel Manager.
Earned “Employee of the Month” at the Grand Wailea Resort and Spa in June 2004.
Boosted customer satisfaction ratings by 23% in under 3 months.
Streamlined the daily operations, resulting in a 10% reduction in operating budget.
Experience
Chief Engineer and Manager on Duty, 2011 - 02/2014 Center For Diagnostic Imaging – Indianapolis, IN,
Coordinated a team of 12 in house maintenance along with several sub-contractors during complete interior and exterior renovations of all public space, and a 199 and a 180 guest rooms and suites in Downtown Seattle, WA as well as the Newly Built 223 guests room and suites in Puyallup, WA
Developed, implemented, and managed operation and maintenance and inventory of all equipment, maintained physical structures and landscaping, ensured optimum operations to effectively minimize expenses.
Worked with Assistant General Manager on efforts to drive superior customer service and guest scores, training and team building the front of the house and heart of the house teams.
Sales and Leasing Executive, 06/2007 - 12/2010 VALLEY ISLE MOTORS – City, STATE,
Exemplified outstanding customer service delivery, and developing strong customer relations. Ensure friendly, smooth transactions in every aspect of their purchase or leasing experience.
Seek to constantly improve knowledge of vehicles, finance product information, warranties, parts and accessories.
Gained customer trust and provided exceptional follow-up by vehicle service reminders and repairs leading to increased repeat and referral business. Appraised trades, and orchestrated Leasing and Purchase options.
Front Office Manager and Senior Guest Relations Manager, 03/2004 - 04/2007 GRAND WAILEA RESORT And SPA – City, STATE,
Managed operations as the Manager on Duty and the front-end operations to ensure friendly, efficient transactions and assisted guests in every aspect of their hotel experience.
Performed Forecasting, Room Blocking for 780 guest rooms and Suites, Staff Scheduling, Timekeeping, Disciplinary and all Administrative functions for a team of 5 Supervisors, 18 Agents and 15 PBX Operators, as well as overseeing Valet, Bell Staff and Concierge departments
Complied statistical information from guest feedback for improving customer service and quality of resort and Elevated hotel's guest-satisfaction index from 72%, with 94% in 6 months; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Guest Relations Supervisor and Manager on Duty, 03/2001 - 02/2004 SAM CHOY's TAIL Of The WHALE BAR And GRILL – City, STATE,
Ran the daily lunch and dinner operations, coordinated VIP, Web and International group reservations and catering.
Directed 37 employees; 12 hostesses and 20 servers and 5 bartenders. Responsible for inventory of wines, merchandise and supplies, daily reports including loss prevention.
Trained team on delivery application of fine dining and superior customer service, enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
Operations Manager, 05/2014 - Current Gekko The Gecko – City, STATE,
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Education
Associate of Arts: Applied Business Management, Expected in 1998 - GUAM COMMUNITY COLLEGE - Mangilao, GUAM GPA:
High School Diploma: General, Expected in 1992 - SIMON SANCHEZ HIGH SCHOOL - Yigo, GUAM GPA:
General Training
Completed numerous courses and seminars in customer service, loss prevention, time management, leadership, performance assessment, food handling, and safety AED, CPR and First Aid.
Proficient in Microsoft WORD, EXCEL, Property Management Systems FIDELIO, OPERA, ON-Q, ALDESK, SPA SOFT, and restaurant operating systems such as MICROS and SQUIREL
Languages
Japanese
Tagalog
Skills
Customer Service, Guest Relations, Finance, Sales, Forecasting, Front Office Management, Operations Management, Scheduling, Loss Prevention,Training, Engineering, Team Building, and Food Handling.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
GUAM COMMUNITY COLLEGE
SIMON SANCHEZ HIGH SCHOOL
Job Titles Held:
Chief Engineer and Manager on Duty
Sales and Leasing Executive
Front Office Manager and Senior Guest Relations Manager