Chief Engineer And Manager On Duty Resume Example HAMPTON INN And SUITES

CHIEF ENGINEER AND MANAGER ON DUTY

Summary

Dedicated Customer Service Oriented Manager with over 15 years Combined experience in Hotel Resort, Hospitality, and Food Service settings. Consistently achieve record-high customer satisfaction. Respected Leader and Builder of Customer Focused Teams; instilled and shared an enthusiastic commitment to Customer Service as the key driver of company goal attainment. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.

Highlights

Customer Service Management
Complaint Handling & Resolution
Japanese Language Communicator
Client relationships
Quantifiable revenue increases

Troubleshooting and problem solving
Team building
Dedicated
Personable
Flexible

Accomplishments

Maintained a 4 Diamond rating for the hotel during all 4 years as Hotel Manager.
Earned “Employee of the Month” at the Grand Wailea Resort and Spa in June 2004.
Boosted customer satisfaction ratings by 23% in under 3 months.
Streamlined the daily operations, resulting in a 10% reduction in operating budget.

Experience

01/2011 to 03/2014

Chief Engineer and Manager on DutyHAMPTON INN and SUITES － Seattle, WASHINGTON

Coordinated a team of 12 in house maintenance along with several sub-contractors during complete interior and exterior renovations of all public space, and a 199 and a 180 guest rooms and suites in Downtown Seattle, WA as well as the Newly Built 223 guests room and suites in Puyallup, WA
Developed, implemented, and managed operation and maintenance and inventory of all equipment, maintained physical structures and landscaping, ensured optimum operations to effectively minimize expenses.
Worked with Assistant General Manager on efforts to drive superior customer service and guest scores, training and team building the front of the house and heart of the house teams.

06/2007 to 12/2010

Sales and Leasing ExecutiveVALLEY ISLE MOTORS － Kahului, HAWAII

Exemplified outstanding customer service delivery, and developing strong customer relations. Ensure friendly, smooth transactions in every aspect of their purchase or leasing experience.
Seek to constantly improve knowledge of vehicles, finance product information, warranties, parts and accessories.
Gained customer trust and provided exceptional follow-up by vehicle service reminders and repairs leading to increased repeat and referral business. Appraised trades, and orchestrated Leasing and Purchase options.

04/2004 to 05/2007

Front Office Manager and Senior Guest Relations ManagerGRAND WAILEA RESORT and SPA － Wailea, HAWAII

Managed operations as the Manager on Duty and the front-end operations to ensure friendly, efficient transactions and assisted guests in every aspect of their hotel experience.
Performed Forecasting, Room Blocking for 780 guest rooms and Suites, Staff Scheduling, Timekeeping, Disciplinary and all Administrative functions for a team of 5 Supervisors, 18 Agents and 15 PBX Operators, as well as overseeing Valet, Bell Staff and Concierge departments
Complied statistical information from guest feedback for improving customer service and quality of resort and Elevated hotel's guest-satisfaction index from 72%, with 94% in 6 months; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

04/2001 to 03/2004

Guest Relations Supervisor and Manager on DutySAM CHOY's TAIL of the WHALE BAR and GRILL － Tumon, GUAM

Ran the daily lunch and dinner operations, coordinated VIP, Web and International group reservations and catering.
Directed 37 employees; 12 hostesses and 20 servers and 5 bartenders. Responsible for inventory of wines, merchandise and supplies, daily reports including loss prevention.
Trained team on delivery application of fine dining and superior customer service, enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

06/2014 to Current

Operations ManagerGekko the Gecko － Tumon, GUAM

Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Education

1998

Associate of Arts: Applied Business ManagementGUAM COMMUNITY COLLEGE － Mangilao, GUAM, USA

1992

High School Diploma: GeneralSIMON SANCHEZ HIGH SCHOOL － Yigo, GUAM, USA

General Training

Completed numerous courses and seminars in customer service, loss prevention, time management, leadership, performance assessment, food handling, and safety AED, CPR and First Aid.
Proficient in Microsoft WORD, EXCEL, Property Management Systems FIDELIO, OPERA, ON-Q, ALDESK, SPA SOFT, and restaurant operating systems such as MICROS and SQUIREL

Languages

Japanese

Tagalog

Skills

Customer Service, Guest Relations, Finance, Sales, Forecasting, Front Office Management, Operations Management, Scheduling, Loss Prevention,Training, Engineering, Team Building, and Food Handling.

Resume Overview

Companies Worked For:

HAMPTON INN and SUITES
VALLEY ISLE MOTORS
GRAND WAILEA RESORT and SPA
SAM CHOY's TAIL of the WHALE BAR and GRILL
Gekko the Gecko

School Attended

GUAM COMMUNITY COLLEGE
SIMON SANCHEZ HIGH SCHOOL

Job Titles Held:

Chief Engineer and Manager on Duty
Sales and Leasing Executive
Front Office Manager and Senior Guest Relations Manager
Guest Relations Supervisor and Manager on Duty
Operations Manager

Degrees

Associate of Arts : Applied Business Management
High School Diploma : General

Chief Engineer and Manager on Duty Resume Example

Resume Score: 90%

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