Chief Clinical Officer Idd Services resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Solution-focused and goal driven executive with multiple years' experience. Dedicated to working with multi-functional teams to ensure delivery of person-centered behavioral health, addictive disease and intellectual/developmental disability support services. Skilled leader credited for focusing on outcomes based goals. Able to handle multiple duties simultaneously and experienced in providing assistance in various conditions.

  • Solution Focused Problem Solving
  • Strategy Development and Project Implementation
  • Quality Management and Quality Improvement
  • Team Leadership and Administrative Tasks
  • Policy and Procedures
  • Document Data and Technical Assistance
  • Person-Centered Service Delivery
  • Ability to Adapt
Work History
09/2019 to Current Chief Clinical Officer - IDD Services Aspire Behavioral Health & Developmental Disability Services | City, STATE,
  • Manages day-to-day administrative and operational functions for 140+ persons receiving IDD support services, providing guidance and leadership to over 100 employees across 05 departments to include staff development.
  • Oversight of agency compliance with Medicaid Waivers and State Funded Services to ensure quality indicators and outcomes promote quality supports and services.
  • Cultivates forward-thinking, inclusive and person-centered culture as part of Executive Leadership Team to lead organization-wide strategic planning and compliance for adequacy and quality services to support populations served.
  • Ensures all contracts, services and documentation requirements are aligned with Department of Behavioral Health and Developmental Disability (DBHDD), Department of Community Health Healthcare Facility Regulations (HFR), 1915(c) Waiver and Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
  • Develops, communicates and manages best practices to align agency efforts and goals for internal and external customer service and standards.
  • Able to expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals related to finances, personnel, compliance, training, information management and facility operations.
  • Maximizes IDD UMR performance by monitoring daily activities to ensure compliance with established organization policy, procedure and external guidelines for quality management to support Medicaid/State Funding.
  • Prepares monthly, end-of-quarter and other summary reports, and presentations for planning/organizing quality improvement program outcomes studies.
05/2013 to 09/2019 Social Services Coordinator 2, Licensed Aspire Behavioral Health & Developmental Disability Services | City, STATE,
  • Oversaw delivery of IDD Waiver and State Services for agency supporting 140+ individuals receiving Community Access Group/Individual, Community Living Supports and/or Community Residential Alternative Services.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand for 100+ employees across 05 departments.
  • Participated in creation and management of Individualized Service Plans to include updates and addendums; Crisis/Safety Plans, Behavior Support Plans and requests for evaluations to determine level of care needed to best support person-centered goals.
  • Created curriculum and strategies to meet person-centered practices and documentation to reflect choices in education, exploration of community and personal experiences that promote building natural support systems.
  • Conducted advance level psychosocial assessments and develop individualized behavioral health treatment plans.
  • Utilized electronic medical record and other computerized systems to complete documentation, reports, presentations and trainings.
10/2008 to 05/2013 Social Service Provider 1, Licensed Georgia Pines Community Service Board | City, STATE,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows of 10+ licensed therapists, associate level therapists, behavioral health professionals and case managers to provide quality outpatient behavioral health, addictive diseases and developmental disability services to 03 county service area.
07/1996 to 06/2008 Social Services Program Coordinator, Licensed Southwest District Health 8-2 | City, STATE,
  • Drove strategic improvements to enhance operational and organizational efficiencies for Seminole County Family Connection Initiative as Executive Director.
  • Oversaw management of 03 direct service programs for children and families identified at higher level of risk for failure based on needs identified through local, state and federal data driven by Annie E. Casey Foundation and KIDS COUNT.
  • Assessed and monitored needs of Seminole County children and their families through direct contacts, statistical information, questionnaire and parent advisory groups.
Expected in 1996 Master of Science | Counseling And Psychology Troy University, Dothan, AL, GPA:
Expected in 1994 Bachelor of Science | Psychology Georgia Southwestern State University, Americus, GA GPA:
  • Association of Licensed Professional Counselors of Georgia
  • Donalsonville Lions Club: Past President and Board Member
  • Regional Partners Network - Georgia Region 10
  • Professional Counselor License- GA003193 - 20 years
  • Developmental Disability Professional - 13 years
  • Person-Centered Thinking Trainer - 02 years

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Resume Overview

School Attended

  • Troy University
  • Georgia Southwestern State University

Job Titles Held:

  • Chief Clinical Officer - IDD Services
  • Social Services Coordinator 2, Licensed
  • Social Service Provider 1, Licensed
  • Social Services Program Coordinator, Licensed


  • Master of Science
  • Bachelor of Science

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