Chief Administrative Officer resume example with 8 years of experience
Customer-oriented, strategic-thinking operations and sales professional with over 5 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
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Currently serves as the primary administrator and contact supervising the overall administration, management and control of the Claire Basketball Association and Gym Facilities.
• Facilitates clear and direct lines of communication between and among Organization coaches, National and local basketball programs and member school’s administrators and coaches.
• Directly responsible for the league’s basketball scheduling processes, which includes researching pertinent data and providing input to the process in order to enhance league and player exposure.
• Represent and promote interests of basketball programs outside the Claire Basketball Organization, corporate partners and assist the CEO in negotiating national and regional agreements.
• Negotiated facility and hotel contracts for future Tournaments and travel programs to be held across the country
• Oversee the organization officiating program which includes management of the budget.
• Analyzes the current efforts in marketing and develop future plans, inclusive of branding, messaging and distribution.
• Directly responsible for collaborating with the coaches, players, parents, vendors, and alcohol administrators in developing the next Strategic Plan for Claire Basketball and Gym facilities.
Oversaw operation of administrative services, finances, client memberships program, customer service and marketing divisions.
- Input customer data into system, updating information regularly with changes to buying habits.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Coordinated and finalized sales proposals to complete purchases.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Coordinated activities with other departments to ensure quality customer service.
- Acted as initial contact in addressing customer concerns.
- Won store sales competition for Overall Sales, resulting in promotion.
- Surpassed daily sales goals 100% by cross-selling clothing, lingerie, beauty, and promoting additional products.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Scheduled appointments for customers in person or by telephone.
- Recorded services received and payments into system.
- Performed various administrative work, including surgery scheduling and insurance billing.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered telephones and directed calls to appropriate staff members.
- Processed payments and updated accounts to reflect balance changes.
- Maintained customer records with timely and accurate database updates.
- Provided clerical support to team members to improve office performance and enhance productivity.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- 3 year track and field team captain
- Developed great communication skills as team captain, relay leader, whilst building interpersonal and leadership skills in my captain position. I also learned time-management skills through balancing my collage class work load and sports commitments.
- School record holder
- NCAA Leadership Athlete award winner and school representative
- Deans list athlete
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Resume Overview
School Attended
- Marshall University
Job Titles Held:
- Chief Administrative Officer
- Senior Sales Coordinator
- Sales Associate
- Appointment Coordinator
- Sports Person
Degrees
- Bachelor of Science
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