chat supervisor resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

  • Project management abilities
  • Direct sales
  • Customer service
  • Shipping and receiving understanding
  • Credit card payment processing
  • Quality control
  • Menu memorization
  • High-volume dining
  • Safe food handling
  • Table setting arrangements
  • Time management
  • Check payment processing
  • Prior experience with MSDSs
  • AS9100 management system
  • Keen eye for detail
  • Measuring instruments and tools
  • Inspections and audits
  • Reporting and documentation
  • Quality assurance
  • Documentation abilities
  • Corrective actions
  • Quality assurance controls
  • Exceptional time management
  • Bloodborne pathogen training
  • Focused and detail-oriented
  • Washing windows
  • Decision making skills
  • Stocking bathrooms
  • Exceptional communicator
  • Customer service-focused
  • Hardworking
  • Excellent oral and written communication
  • Hospitality background
  • Self-directed
  • Customer-oriented
  • Organized
Education and Training
Todd County Central High School Elkton, KY Expected in 05/2000 High School Diploma : - GPA :
Hopkinsville Community College Hopkinsville, KY Expected in : Business/Nursing - GPA :
Iconma, L.L.C. - Chat Supervisor
Bedford, IN, 01/2013 - 10/2016
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and weight watchers and USAA information.
  • Met or exceeded revenue objectives by promoting USAA s to customers during service, account and sales follow-up calls.
  • Prepared, completed and processed customer account forms and database changes.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Assisted customers with completing quick and efficient sales transactions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Francisan Health - Quality Inspector
La Porte, IN, 10/2016 - 04/2017
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Analyzed and interpreted blueprints, data and manuals to determine precise specifications.
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Documented, filed and maintained proper inspection records and quality assurance documents.
  • Weighed raw data, reviewed parts history and organized results prior to quality analysis.
  • Measured product dimensions to assess compliance with specifications.
  • Inspected, tested and measured materials, products and installations against specifications.
  • Led cross-functional team evaluations of production metrics and test results.
  • Assessed finished items for defects and ordered reworks to eliminate irregularities.
  • Reviewed blueprints, drawings and other specifications to fully understand project expectations.
  • Documented inspection information and compiled data into reports for dissemination to management.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Trained temps to perform and document quality inspections and audits.
  • Followed industry standards and manufacturer instructions to calibrate measurement tools.
  • Observed employee fieldwork and usage of materials for quality and consistency.
Seminole Gaming - Housekeeping Attendant
Immokalee, FL, 06/2017 - 12/2018
  • Informed supervisor when supplies were low.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Delivered special request items such as cribs to guest rooms.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Replenished guest supplies and amenities.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Organized supplies for efficient use based on expected customer needs.
  • Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures to remove dust, cobwebs and dirt.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
Waffle House Derby City - Head Server
City, STATE, 04/2017 - 08/2019
  • Trained new servers on menu items and restaurant standards.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated servers on daily specials to promote key items and drive sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Ensured customer satisfaction through high-quality service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked menus to verify current selection availability and cleanliness.

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Resume Overview

School Attended

  • Todd County Central High School
  • Hopkinsville Community College

Job Titles Held:

  • Chat Supervisor
  • Quality Inspector
  • Housekeeping Attendant
  • Head Server


  • High School Diploma
  • Some College (No Degree)

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