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Certified Trainer/Waitress/Hostess Resume Example

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CERTIFIED TRAINER/WAITRESS/HOSTESS
Summary

Adaptable server offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing four years of experience with various food services and uplifting guests. Eager to expand my current knowledge and learn new things in diverse work environments.

Skills
  • Social skills
  • Proficiency in social media
  • Strong listening talents
  • Excellent spelling skills
  • Strive to improve daily
  • Great people skills
  • Food preparation
  • Staff management
  • Time management
  • Self-Motivation
  • Leadership
  • Adaptability
  • Typing skills
  • Communication
  • Conflict Resolution
Experience
Certified Trainer/Waitress/HostessBob Evans Farms | Roseville, MI | October 2016 - Current
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Provided trainees all the best tools and personalized cheat sheets to help them learn and catch on quicker.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered phones politely and promptly, accurately recording and confirming guest questions, carryout orders, catering orders, and reservations if needed.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Build many honest relationships with guests who come in regularly and treat as family.
Waitress/HostessTravis Diner | Harrison Township, MI | October 2016 - April 2017
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Answered phone calls from guests about any of their questions or concerns and took carryout orders for current or future pick ups times.
  • Prepared salads and appetizers to back up kitchen staff.
  • Checked order accuracy and food quality before delivering to customers.
  • Calculated charges, issued table checks and collected payments from customers.
Head HostessBrownies On The Lake | Saint Clair Shores, MI | April 2015 - September 2016
  • Monitored activities of dining room staff to maintain service levels and support guest needs.
  • Answered telephone to provide establishment information and take party reservations.
  • Checked dining and serving areas every hour to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
WaitressOlgas KitchenInc | Saint Clair Shores, MI | January 2015 - September 2015
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Recommended daily specials, beverage selections and desserts to guide patrons toward more profitable items.
  • Updated repeat customers on menu changes and updates to maintain the best quality service relationships.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Carried five plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Maintained table settings by removing courses, replacing utensils as. needed and refilling beverages promptly.
Education and Training
High School DiplomaLake Shore High School | | Saint Clair Shores, MI | June 2017
Bachelor of Arts: Psychology/Sociology Macomb Community College | Warren, MI
  • Attended Macomb Community College, winter of 2017 and continued through winter of 2019.
  • Took a undesired break from school due to complications with financial aid and have been planning to return when the problem is solved.
Activities and Honors
  • Member of the Honor Roll and Student Council during middle and high school
  • Partook in school's spelling bee
  • Attended Washington D.C trip in middle school with the Student Council
  • Organized a Christmas at St. John Hospital for kids who were in intensive care for the holidays with my sister in 2018
  • Played soccer for 13 years starting at the age of 6
  • Helped set up and attend to guests at a Easter Brunch and fundraiser for Autism.
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Resume Overview

Companies Worked For:

  • Bob Evans Farms
  • Travis Diner
  • Brownies On The Lake
  • Olgas KitchenInc

School Attended

  • Lake Shore High School
  • Macomb Community College

Job Titles Held:

  • Certified Trainer/Waitress/Hostess
  • Waitress/Hostess
  • Head Hostess
  • Waitress

Degrees

  • High School Diploma
    Bachelor of Arts : Psychology/Sociology

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