Talented graduate with strong background in customer service, including 4 years as a Server/Certified-Trainer. Passionate about travel and helping others.
Staff training and development
Valid U.S. passport
Superior communication skills
Works well under pressure
Extensive hospitality background
Consistently met and exceeded weekly sales goals.Secured numerous company achievement awards for delivery of exceptional customer service.
08/2016 to Current
Certified TrainerOlive Garden － Tempe, AZOffered specific training programs to help employees maintain and improve job skills. Conducted small group and individual activities based on differentiated learning needs. Acted as a role model and teacher for new and current employees. Kept detailed notes of trainees and consistently used situational awareness when training large groups of servers at one time. In charge of ordering and keeping training supplies current and available to all users.
01/2016 to 08/2016
Food Service WorkerThe Walt Disney Company － Anaheim, CAAccurately and efficiently assisted 5,000 guests a day at the happiest place on earth. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Prepared and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas.Took initiative to find extra tasks when scheduled duties were completed.
08/2015 to 12/2015
ServerOlive Garden － Tempe, AZAssisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Regularly checked on guests to ensure satisfaction with each food course and beverages. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service.
02/2015 to 08/2015
Flight AttendantMesa Airlines － Phoenix, AZInspected aircraft for defects and malfunctions, according to pre-flight checklists. Ensured that all company procedures and Federal Aviation Regulations were adhered to. Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers. Verified that emergency equipment was in working order. Worked as part of a flight team with other crew members. Prepared passengers and aircraft for landing, following procedures. Provided information on the safe operation of aircraft.
Associate of Arts: CommunicationsMesa Community College － Mesa, AZ, United States