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Customer-oriented Certified Shift Manager with a passion for coaching and teaching new employees. Responsible, reliable and dedicated to delivering exceptional customer service. Experience supervising up to 6-7 employees per shift. Ready to offer exceptional leadership and planning abilities to take on new role in a new setting. I Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in company standards and market trends. I am Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I also have a talent for proactively solving problems and keeping team members on task.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7-8 staff members.
- Franchise Operations
- Sales
- Food Preparation
- Inventory Control
- Teamwork
- Guest Services
- Staff Management
- Employee Training
- Cash Handling
- Cleaning
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- Health and Safety Standards
- Food Safety
- Quality Management
- Performance Appraisals
- Product Sales
- Training Materials
- Store Operations
- Product Knowledge
- Natural Leadership Skills
- Training Proficiency
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Certified Shift Manager, 06/2020 to 12/2020
Mcdonald's – Fort Myers, FL,
- Achieved highest number of surveys in the world by using market expertise and business knowledge to make proactive decisions.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Addressed and resolved customer inquiries and complaints.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Produced regular Customer surveys and all but one positive reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Boosted team productivity and efficiency by leveraging top-notch speed, accuracy, positive attitude, and customer satisfaction abilities.
- Assigned tasks and responsibilities to each employee on shift.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Managed cash intake, including counting out registers and calculating profit at end of each shift.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained back-up associates and led crew members in managing operations of storefront.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
Server, 08/2018 to 12/2019
Ecumen – Norwood Young America, MN,
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Checked identification to enforce age regulations for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset all of my tables, and helped others buss their tables if they were busy every shift, working efficiently to keep dining room and work areas clean.
- Served needs of more than 50 customers in busy traditional Mexican style restaurant environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Housekeeper, 07/2018 to 01/2019
Hyatt – Pleasant Hill, CA,
- Removed waste paper and other trash from premises to designated area.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Kept building entryway glass clean and polished for professional presentation.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Documented and reported all necessary facility and building repairs observed.
- Polished glass surfaces and windows.
- Returned emptied garbage receptacles to proper locations.
- Established and maintained clean and comfortable environments in castle buildings by vacuuming, cleaning windows and dusting.
- Cleaned and stocked 3-7 castle suites per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Changed bed linens and collected soiled linens for cleaning.
- Rotated linens in storerooms and replenished when supplies ran low.
- Slid beds, sofas and heavy wooden furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to professional house cleaning checklist.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Dusted picture frames and wall hangings with cloth.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under 3 hours.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
High School Diploma: , Expected in 06/2010
Loudonville High School - Loudonville, OH,
GPA:
Cosmetology Liscense: Cosmetology, Expected in 06/2010
Ashland County - West Holmes Career Center - Ashland, OH
GPA:
- Certified Shift Manager, Popeye's - 4 months
- Serve Safe certified Training - 2 weeks
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