Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer-oriented Certified Shift Manager with a passion for coaching and teaching new employees. Responsible, reliable and dedicated to delivering exceptional customer service. Experience supervising up to 6-7 employees per shift. Ready to offer exceptional leadership and planning abilities to take on new role in a new setting. I Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in company standards and market trends. I am Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I also have a talent for proactively solving problems and keeping team members on task.

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7-8 staff members.
  • Franchise Operations
  • Sales
  • Food Preparation
  • Inventory Control
  • Teamwork
  • Guest Services
  • Staff Management
  • Employee Training
  • Cash Handling
  • Cleaning
  • Health and Safety Standards
  • Food Safety
  • Quality Management
  • Performance Appraisals
  • Product Sales
  • Training Materials
  • Store Operations
  • Product Knowledge
  • Natural Leadership Skills
  • Training Proficiency
Work History
Certified Shift Manager, 06/2020 to 12/2020
Mcdonald'sFort Myers, FL,
  • Achieved highest number of surveys in the world by using market expertise and business knowledge to make proactive decisions.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Addressed and resolved customer inquiries and complaints.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Produced regular Customer surveys and all but one positive reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Boosted team productivity and efficiency by leveraging top-notch speed, accuracy, positive attitude, and customer satisfaction abilities.
  • Assigned tasks and responsibilities to each employee on shift.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Managed cash intake, including counting out registers and calculating profit at end of each shift.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Tracked receipts, employee hours and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
Server, 08/2018 to 12/2019
EcumenNorwood Young America, MN,
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset all of my tables, and helped others buss their tables if they were busy every shift, working efficiently to keep dining room and work areas clean.
  • Served needs of more than 50 customers in busy traditional Mexican style restaurant environment.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
Housekeeper, 07/2018 to 01/2019
HyattPleasant Hill, CA,
  • Removed waste paper and other trash from premises to designated area.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Kept building entryway glass clean and polished for professional presentation.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Documented and reported all necessary facility and building repairs observed.
  • Polished glass surfaces and windows.
  • Returned emptied garbage receptacles to proper locations.
  • Established and maintained clean and comfortable environments in castle buildings by vacuuming, cleaning windows and dusting.
  • Cleaned and stocked 3-7 castle suites per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Slid beds, sofas and heavy wooden furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Adhered to professional house cleaning checklist.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Dusted picture frames and wall hangings with cloth.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under 3 hours.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
High School Diploma: , Expected in 06/2010
Loudonville High School - Loudonville, OH,
Cosmetology Liscense: Cosmetology, Expected in 06/2010
Ashland County - West Holmes Career Center - Ashland, OH
  • Certified Shift Manager, Popeye's - 4 months
  • Serve Safe certified Training - 2 weeks

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School Attended

  • Loudonville High School
  • Ashland County - West Holmes Career Center

Job Titles Held:

  • Certified Shift Manager
  • Server
  • Housekeeper


  • High School Diploma
  • Cosmetology Liscense

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