Customer-oriented Certified Shift Manager with a passion for coaching and teaching new employees. Responsible, reliable and dedicated to delivering exceptional customer service. Experience supervising up to 6-7 employees per shift. Ready to offer exceptional leadership and planning abilities to take on new role in a new setting. I Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in company standards and market trends. I am Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I also have a talent for proactively solving problems and keeping team members on task.
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 7-8 staff members.
Skills
Franchise Operations
Sales
Food Preparation
Inventory Control
Teamwork
Guest Services
Staff Management
Employee Training
Cash Handling
Cleaning
Health and Safety Standards
Food Safety
Quality Management
Performance Appraisals
Product Sales
Training Materials
Store Operations
Product Knowledge
Natural Leadership Skills
Training Proficiency
Work History
Certified Shift Manager, 06/2020 to 12/2020 Mcdonald's – Fort Myers, FL,
Achieved highest number of surveys in the world by using market expertise and business knowledge to make proactive decisions.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Addressed and resolved customer inquiries and complaints.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Produced regular Customer surveys and all but one positive reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Boosted team productivity and efficiency by leveraging top-notch speed, accuracy, positive attitude, and customer satisfaction abilities.
Assigned tasks and responsibilities to each employee on shift.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Managed cash intake, including counting out registers and calculating profit at end of each shift.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Tracked receipts, employee hours and inventory movements.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Coached crew members to optimize performance and motivate toward more efficient work.
Trained back-up associates and led crew members in managing operations of storefront.
Cooperated with coworkers to improve customer experience and manage storefront.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Exercised composure under pressure and in escalated customer service scenarios.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Server, 08/2018 to 12/2019 Ecumen – Norwood Young America, MN,
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Bussed and reset all of my tables, and helped others buss their tables if they were busy every shift, working efficiently to keep dining room and work areas clean.
Served needs of more than 50 customers in busy traditional Mexican style restaurant environment.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Housekeeper, 07/2018 to 01/2019 Hyatt – Pleasant Hill, CA,
Removed waste paper and other trash from premises to designated area.
Verified cleanliness and organization of storage areas and carts.
Disposed of trash and recyclables each day to avoid waste buildup.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Kept building entryway glass clean and polished for professional presentation.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Documented and reported all necessary facility and building repairs observed.
Polished glass surfaces and windows.
Returned emptied garbage receptacles to proper locations.
Established and maintained clean and comfortable environments in castle buildings by vacuuming, cleaning windows and dusting.
Cleaned and stocked 3-7 castle suites per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Changed bed linens and collected soiled linens for cleaning.
Rotated linens in storerooms and replenished when supplies ran low.
Slid beds, sofas and heavy wooden furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Restocked room supplies such as facial tissues for personal touch with every job.
Adhered to professional house cleaning checklist.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Dusted picture frames and wall hangings with cloth.
Accepted accountability for all assigned building keys, master keys and access cards.
Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under 3 hours.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma: , Expected in 06/2010 Loudonville High School - Loudonville, OH, GPA:
Cosmetology Liscense: Cosmetology, Expected in 06/2010 Ashland County - West Holmes Career Center - Ashland, OH GPA:
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