Certified Shift Manager Resume Example Company Name

CERTIFIED SHIFT MANAGER

Professional Summary

Skills

Work History

06/2018 to CurrentCertified Shift ManagerCompany Name | City, State

Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Managed schedules, accepted time off requests and found coverage for short shifts.
Trained and mentored new employees to maximize team performance.
Addressed and resolved customer inquiries and complaints.
Managed cash intake, including counting out registers and calculating profit at end of each shift.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Exercised composure under pressure and in escalated customer service scenarios.
Trained back-up associates and led crew members in managing operations of storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

02/2017 to 08/2018Shift SupervisorCompany Name | City, State

Maintained safe and clean work environment while complying and enforcing procedures and regulations.
Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.
Trained employees in Food Safety procedures and company policy to enable success in each job.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Monitored all company inventory to ensure stock levels and databases were updated.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Motivated staff to perform at peak efficiency and quality.
Oversaw food preparation and monitored safety protocols.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

01/2016 to 12/2017Customer Service AssociateCompany Name | City, State

Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Informed customers about special promotions and provided detailed information for various products.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.

03/2011 to 07/2016Shift ManagerCompany Name | City, State

Managed schedules, accepted time off requests and found coverage for short shifts.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Kept employees operating productively and working on task to meet business and customer needs.
Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Assigned tasks to employees and oversaw opening and closing of restaurant.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Exercised composure under pressure and in escalated customer service scenarios.
Trained back-up associates and led crew members in managing operations of storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Supervised employees and oversaw quality compliance with company standards for food and services.
Cooperated with coworkers to improve customer experience and manage storefront.

Education

01/2011GEDHoughton Lake High School, City, State

Resume Overview

School Attended

Houghton Lake High School

Job Titles Held:

Certified Shift Manager
Shift Supervisor
Customer Service Associate
Shift Manager

Degrees

01/2011 GED

Certified Shift Manager Resume Example

Resume Score: 80%

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