Certified Shift Manager Resume Example
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CERTIFIED SHIFT MANAGER
Professional Summary
Skills
Work History
06/2018 to CurrentCertified Shift ManagerMcdonald's | Oregon , WI
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Addressed and resolved customer inquiries and complaints.
- Managed cash intake, including counting out registers and calculating profit at end of each shift.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained back-up associates and led crew members in managing operations of storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
02/2017 to 08/2018Shift SupervisorFirehouse Subs | Manassas , VA
- Maintained safe and clean work environment while complying and enforcing procedures and regulations.
- Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.
- Trained employees in Food Safety procedures and company policy to enable success in each job.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
01/2016 to 12/2017Customer Service AssociateCapitol Federal Savings Bank | Kansas City , MO
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Informed customers about special promotions and provided detailed information for various products.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
03/2011 to 07/2016Shift ManagerSt. Luke's Health System | Meridian , ID
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Kept employees operating productively and working on task to meet business and customer needs.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained back-up associates and led crew members in managing operations of storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
01/2011GEDHoughton Lake High School, City, State
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Resume Strength
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- Measurable results
- Strong summary
Resume Overview
School Attended
- Houghton Lake High School
Job Titles Held:
- Certified Shift Manager
- Shift Supervisor
- Customer Service Associate
- Shift Manager
Degrees
- 01/2011 GED
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