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Certified Shift Manager Resume Example

Resume Score: 80%

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CERTIFIED SHIFT MANAGER
Professional Summary
Skills
Work History
06/2018 to CurrentCertified Shift ManagerCompany Name | City, State
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Addressed and resolved customer inquiries and complaints.
  • Managed cash intake, including counting out registers and calculating profit at end of each shift.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
02/2017 to 08/2018Shift SupervisorCompany Name | City, State
  • Maintained safe and clean work environment while complying and enforcing procedures and regulations.
  • Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.
  • Trained employees in Food Safety procedures and company policy to enable success in each job.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
01/2016 to 12/2017Customer Service AssociateCompany Name | City, State
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Informed customers about special promotions and provided detailed information for various products.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
03/2011 to 07/2016Shift ManagerCompany Name | City, State
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
Education
01/2011GEDHoughton Lake High School, City, State
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Resume Overview

School Attended

  • Houghton Lake High School

Job Titles Held:

  • Certified Shift Manager
  • Shift Supervisor
  • Customer Service Associate
  • Shift Manager

Degrees

  • 01/2011 GED

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