Certified Server Trainer resume example with 1+ years of experience
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My name is Jessica Claire. I am a Civil and construction engineering major. I have worked at Zaxby's as a cook and I currently work at Olive Garden as a Certified Server and Busser trainer. These jobs have really projected my skills in many ways. For example being a Server at Olive Garden my time management, and positive attitude skills really were shown. Being that I have to take orders , deliver food and drinks, and make sure the customer above all is satisfied with my services. Another example would be at the Certified Server Trainer position, Leadership skills. Training the new members on how to do thing and where certain items are in the restaurant could be challenging for them but I always ensure them they will get familiar with the places and it will become easy for them. I always like to share my experience with them just to let them know ,even the best makes mistakes every now and then. I love working with others as well as communicating. I feel the best way to understand is to ask questions to grasp a better understanding. In my time at Olive Garden it took the people no time to realize how hard working and dedicated I am. I have been rewarded many accomplishments as well as new positions for my hard work. I am grateful for all the opportunities I have had in the past to further my experience in the world. In all that I do I try my best to listen, learn, and above all to perform the task at hand.
I have been Rewarded the Teamwork Pin at Olive Garden for going the extra mile to make sure my fellow employees were helped as well as the restaurant were restocked.
I also were rewarded the Certified Trainer badge for becoming a trainer for server and busser being evaluated by management and team members in order to attain that.
I Joined a greek lettered organization Iota Phi Theta Fraternity Incorporated ,in Fall 2020 since then I have been appointed to chapter secretary, and also chapter delegate. We have accomplished a lot on campus.
I joined another organization called SASE, it stands for sexual assault student education. In that we spread the message of sexual assault because it is real in hopes of preventing it and letting people know about our cause of a safer campus.
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Pizza Hut – Athens, TX,
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Observed participants and provided corrective measures for skill improvement.
Olive Garden Restaurant – City, STATE,
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Olive Garden – City, STATE,
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Georgia Southern University - ,
Certified Server Trainer
Certified Busser Trainer
Certified server
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Resume Overview
School Attended
- Georgia Southern University
Job Titles Held:
- Certified Server Trainer
- Certified Busser Trainer
- Server
Degrees
- High School Diploma
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