certified phlebotomist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Experienced Phlebotomist bringing 4 years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques. Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher. Diligent Customer Service Rep/Administrative Assistant with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Resourceful Police Dispatcher experienced in processing emergency calls within Montgomery county to quickly dispatch law enforcement and non-fire personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations.

  • Donor Screening
  • Proper Storage Procedures
  • Tracking Specimens
  • Sharps Disposal
  • Classroom Management
  • Group Instruction
  • Small Group Tutoring
  • Behavior Management
  • Assigning and Grading Work
  • Lesson Plan Implementation
  • Multitasking and Organization
  • Information Confidentiality
  • Classroom and Activity Supervision
  • Verbal and Written Communication
  • Enforcing Classroom Rules
  • Creative Thinking
  • Problem-Solving
  • Special Education
  • Radio Frequencies Monitoring
  • Dispatch Coordination
  • NCIC Database
  • Documentation and Reporting
06/2019 to 08/2020
Certified Phlebotomist Community Health System Wilkes Barre, PA,
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Identified patients using proper procedures prior to specimen collection.
01/2013 to 05/2019
Substitute Teacher, K-5 City Of Palm Springs Palm Springs, CA,
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Engaged students in discussions to promote interest and drive learning.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Monitored appropriate use and care of equipment, materials and facilities.
  • Prepared, administered and graded tests and assignments to evaluate student progress.
  • Tutored students individually and in small groups to help with difficult subjects.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education.
  • Followed lesson plans provided by classroom teacher to facilitate appropriate learning experience for students.
  • Taught students during teacher absences and kept up with lesson plans and student assignments.
04/2009 to 03/2010
Dispatcher Proampac Orlando, FL,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Communicated with individuals within inbound call center setting to complete dispatch support for emergency calls.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Tracked call logs and shift data to enter into computer system.
  • Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Researched vehicle, wanted and missing persons information.
08/2007 to 01/2009
Customer Service Representative Spectrum Distribution City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Proofread and edited documents to correct errors.
  • Created reports and audited charts to maintain concise records.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
Education and Training
Expected in 06/2008 to to
: Medical Assisting/Phlebotomy
Med Tech College - Silver Spring, MD,
Expected in 08/2002 to to
Bachelor of Science: Organizational Management
Washington Adventist University - Takoma Park, MD
Expected in 06/1993 to to
High School Diploma:
Parkdale High School - Riverdale, MD
  • Certified Phlebotomist, Med Tech - 2007

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Resume Overview

School Attended

  • Med Tech College
  • Washington Adventist University
  • Parkdale High School

Job Titles Held:

  • Certified Phlebotomist
  • Substitute Teacher, K-5
  • Dispatcher
  • Customer Service Representative


  • Bachelor of Science
  • High School Diploma

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