, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer-focused Eyewear Specialist with 4 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success.
Skills
Managing inventory
Fittings
Frame adjustment
Evaluating patients
Glasses repair
Guiding patients in decision-making
Training
Communication
Customer service
Time management
Working collaboratively
Problem resolution
People skills
Experience
04/2019 to CurrentCertified OpticianAdtalem Global Education Inc. | Cleveland, OH,
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective frames.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Managed client frame selection processes and walked through lens options.
Repaired and adjusted frames to meet customer needs.
Recommended specific lenses, coatings and frames to suit individual client needs.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Daily operation of Lab machinery, and tools both safely, properly and confidently.
08/2017 to 04/2019Clinical CoordinatorMyrover-Reese Fellowship Homes Inc, CSAC | City, STATE,
Screened potential clients for eligibility and appropriateness for Program.
Kept monthly notes on client progress as well as clients development in their recovery.
Assessed potential clients for signs of severe substance abuse disorders.
Developed Treatment Plans for residents and assisted residents in setting and achieving goals as well as achieving them to prepare for discharge.
Communicated daily with, Roxie Detoxification Center and Carolina Outreach to schedule intake and assessments.
Met with clients daily and counseled them one on one during crisis situations and assigned CBT’s to assist client and help them get through traumatic events.
Counseled clients on the dangers and risks involved in alcohol and illicit substance abuse.
Helped clients understand the root cause of their substance abuse, and assisted client in identifying triggers and encouraged client to share their experience and explore how those thoughts and feelings have impacted their life and the lives of those close to them.
Participated in Veterans Court Treatment team and assisted the courts in offering therapeutic options for Veterans to continue success in remaining illicit substance free by providing progress notes.
Performed drug screens for alcohol and illicit substances for new intakes and current clients.
Stayed in touch with community resources and agencies to provide appropriate referrals to clients.
Maintained awareness for signs of distress with in clients.
Maintained strict confidentiality.
Educated clients on positive hobbies and activities they could take up in order to help them in times of boredom or during feelings of despair.
Also encouraged clients on the importance of staying connected to positive clean and sober people, places, and things in order to maintain this new life style of sobriety.
05/2014 to 05/2016At Home AdvisorApple Inc | City, STATE,
Provides world-class customer service, troubleshooting, and technical support for customers using iPhones, iPods, MacBook’s and desktop Macs.
Supports customers with iTunes, iCloud, apple watch, and email errors and issues.
Runs diagnostics for software and or hardware issues.
Assists customers with learning both IOS and Mac operating systems and navigating seamlessly using any of its settings or applications, all while maintaining a positive self-attitude as well as keeps a strong positive rapport with customers.
Timely answers call from customers, listening to issue while simultaneously logging the issues received and using the knowledge base articles provided by apple internal network to resolve issues.
02/2012 to 09/2013Vision Center AssociateWal-Mart Vision Center | City, STATE,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Met incoming customers pleasantly and offered support and service.
Built and maintained working relationships with peers and upper management.
Processed payments, issued receipts and provided change.
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Listened to patient desires and took into account facial features when recommending frame options.
Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
Managed patient information in line with stated preferences and HIPAA guidelines.
Education and Training
Expected in 06/2022Associate of Applied Science | OpticianryDurham Technical Community College, Durham, NCGPA:
Expected in 01/2017Fundamentals of Substance Abuse Counseling
Certificate for Part-1 January | Fayetteville Technical Community College, , GPA:
Expected in 02/20172017- March 2,2017
Fundamentals of Substance Abuse Counseling
Certificate for Part-2 March | , , GPA:
Expected in April 25, 2017
Ethics -3 hour certificate
MAR Trained
CPR First Aid Certified | , , GPA:
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Resume Overview
School Attended
Durham Technical Community College
Fayetteville Technical Community College
Job Titles Held:
Certified Optician
Clinical Coordinator
At Home Advisor
Vision Center Associate
Degrees
Associate of Applied Science
Fundamentals of Substance Abuse Counseling
Certificate for Part-1 January
2017- March 2,2017
Fundamentals of Substance Abuse Counseling
Certificate for Part-2 March
April 25, 2017
Ethics -3 hour certificate
MAR Trained
CPR First Aid Certified