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certified optician resume example with 10 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Seasoned [Job Title] offering over [Number] years of experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.

Skills
  • Lensometer operation
  • Customer service
  • Team building
  • Relationship development
  • [Type] equipment
  • Verifying prescriptions
  • Managing repairs
  • Progressive lens types
  • Communications
  • Problem resolution
  • Operational improvement
  • Appointment Scheduling
  • Insurance approvals
  • Organization
Education
John Jay College of Criminal Justice of The City University of New York New York, NY, Expected in 06/2010 Bachelor of Science : Legal Studies - GPA :
Work History
Kaiser Permanente - Certified Optician
Baltimore, MD, 05/2015 - Current
  • Developed team communications and information for [Type] meetings.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
Bj's Wholesale Club, Inc. - Optical Manager
Saratoga Springs, NY, 03/2013 - 04/2015
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Developed team communications and information for [Type] meetings.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.awa
  • Worked with [Type] customers to understand needs and provide [Type] service.
America's Best - Optician
City, STATE, 04/2011 - 03/2013
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Operated lensometers, including [Type] to orient and mark uncut lenses for eyeglasses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Educated patients aged [Number] to [Number] on proper care and transportation of spectacles.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.

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Resume Overview

School Attended

  • John Jay College of Criminal Justice of The City University of New York

Job Titles Held:

  • Certified Optician
  • Optical Manager
  • Optician

Degrees

  • Bachelor of Science

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