Certified Mobility Service Manager Resume Example
Creative Retail Sales and Customer Service Manager with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.
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Exceeded Sales Management goals by 120% on a quarterly basis, which led to promotion to Area Retail Sales Manager within seven months.
AT&T Service Management "Get Loud" Recognition (2013)
AT&T Service Management "Rave Review" Recognition (2013)
Metrocall National Achievement Award Winner (2002)
Metrocall National Achievement Award Finalist (2001)
AT&T Wireless Circle of Excellence Team Award Winner (1997)
AT&T Wireless Circle of Excellence Quarterly Award Winner (1996)
AT&T Wireless Circle of Excellence Annual Award Winner (1995)
AT&T Wireless Circle of Excellence Quarterly Award Winner (1995)
- Consistently finished in top 10% of organizational objectives 2009-2012
- Documented exceptional customer service by improving customer satisfaction and customer retention
- Extensive knowledge of AT&T Mobility processes and products to provide effiencies and improve customer experience
- Proactively manage accounts 200,000+ annual revenue for state and local government, Higher Education and K-12 schools.
- Trained account team and customers on all functions of Premier
- Team SME for e-rate processes
- Winning Play Project Team Lead (cross-functional team)
- Team finished top 10% each month
- Delivered training to sales team weekly in team meetings
- Developed weekly/monthly contests for inside sales team to meet and exceed goals of key metrics
- Effectively coached and developed successful sales team in call center environment
- Recognized for delivering a positive customer experience
- Interacted with cross-function groups to solve business and customer issues
- Identified appropriate products and services to meet full range of customer needs
- Assumed responsibility for the 12-store market
- Sales leadership team including hiring, training, performance management and career development of store managers; ensured same for sales associates
- Forecasted and reported employee vacation/time off, expense reimbursement, overtime, variances and cash over/short explanations, competitive data and weekly store management information
- Developed and implemented sales and marketing plan to achieve financial goals including revenue targets, costs of sales, commissions, expense management, and gross addition targets in accordance with budget. Ensured attainment of financial goals for assigned area
- Achieved a minimum of 1500 transaction (gross additions and retentions) per month
- Monitored and managed activity and operations of all assigned areas to ensure consistent and efficient operation in accordance with retail store standards, policies and procedures
- Assisted managers and associates in resolving escalated customer issues
- Participated in community events and public relations activities to develop a positive image for the company in the community
- Maintained responsibility for daily operations of two retail stores
- Exceeded monthly sales quota consistently
- Finished 2004 @ 120% of quota
- Ranked number one store in Oklahoma City July-December
- Created grass root efforts at stores to drive marketing initiatives
- Trained supervisors and retail associates on all products and services
- Developed and implemented strategies to drive sales into retail location
- Ensured monthly inventory, cash management and technical reports for accuracy
- Camp D.O. Trainer
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Resume Overview
School Attended
- Mid America Christian University
- University of Phoenix
Job Titles Held:
- Certified Mobility Service Manager
- ATG Sales Manager
- Area Retail Sales Manager
- Retail Store Manager
Degrees
- Master of Arts : Leadership-Public Administration , 2011
Bachelor of Science : Business Management , 2002
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