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Certified Mercedes Automotive Technician Team Leader Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I bring to you 17 years experience in the Automotive field demonstrating a remarkable ability to maintain, repair, overhaul, adjust, and install a variety of automotive parts and systems with Supervisory experience focusing on team building, employee training and retention, quality control, and customer satisfaction.


Highlights
  • EngineDiagnosis and repair
  • Preventative maintenance
  • Suspension and alignment
  • Electrical system
  • Brake systems expertise
  • Master Mercedes Sprinter Technician
  • Certified ASE Master Tech
  • Valuable Leadership skills
Experience
Certified Mercedes Automotive Technician-TEAM Leader, 10/2010 to Current
First Student Lincoln City, OR,
  • Overhaul and repair engines, transmissions and various mechanical parts on gas and diesel vehicles.
  • Diagnose and Perform electrical repairs on automotive parts and related equipment.
  • Use diagnostic equipment and various measuring devices as an aid in locating vehicle defects.
  • Fabricate and/or repair vehicles by using MIG welding methods.
  • Operates shop machines, such as brake lathes, presses, jacks, and various hand tools.
  • Disassembled engines and repaired or replaced defective parts.
  • Discuss and coordinate repairs with clients and service advisors to deliver prompt courteous service.
Lead Automotive Technician, 11/2003 to 11/2010
Coen Markets, Inc. , PA,
  • Assigned priority and process vehicle repair work orders Evaluated and recommended all repairs.
  • Provided cost estimates.
  • Assigned all vehicle repairs to personnel and supervise completion of all shop operations Rebuilt, replaced, and repaired vehicle parts such as engines, brakes, transmission, electrical assemblies, and chassis components Used diagnostic machines and various equipment evaluate mechanical and electrical problems in vehicles to make appropriate repairs.
  • Communicated effectively with customers on future problems and repairs that might need to be addressed Managed and maintained the necessary level of supplies in the shop.
  • Maintained vehicle records by recording and filing all service and repairs.
  • Managed the front counter, including answering the phone and opening and closing the shop.
  • Supervised 6 employees in the repair shop.
  • Trained and assisted staff in analyzing engine malfunctions.
  • Upheld top-quality workmanship and excellent customer service.
Assistant Manager, 09/2001 to 10/2003
Steven Madden, Ltd. , IL,
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Contacted other store locations to determine merchandise availability.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by exceeding team sales goals every quarter while employed Recommended merchandise to customers based on their needs and preferences.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Supervised 11 employees Scheduled employee work times based on sales volume Responsible for preparing financial statements and bank deposits at the end of each shift Attended various management conventions to drive home the core values of the company.
Store Manager, 06/1998 to 10/2001
Firestone Tires And Service City, STATE,
  • Upheld top-quality workmanship and excellent customer service.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Communicated effectively with customers on future problems and repairs that might need to be addressed.
  • Adjusted repaired systems to meet manufacturers' performance specifications.
  • Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Interfaced with management and colleagues in a professional manner.
  • Managed and maintained the necessary level of supplies in the shop.
  • Maintained vehicle records by recording and filing all service and repairs.
  • Managed the front counter, including answering the phone and opening and closing the shop.
  • Supervised 8 employees in the repair shop.
  • Trained and assisted staff in analyzing engine malfunctions Completed profit and loss performance reports.
  • Reported to the district manager regarding all store and staff issues.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Hired and evaluated all shop personnel Assigned employees to specific duties to best meet the needs of the store Conducted store inventories once per quarter.
  • Scheduled and led weekly store meetings for all employees.
Education
MASTER MERCEDES BENZ TECHNICIAN: , Expected in
to
Mercedes Benz TID Training - Jacksonville, FL
GPA:
Associate of Arts: Business Administration, Expected in
to
South Puget Sound Community Collage - Olympia, WA
GPA:

Business Administration

Skills

Automotive, clients, excellent customer service, filing, financial statements, hand tools, lathes, mechanical, meetings, organizing, personnel, profit and loss, quality, recording, repairs, sales, sales training, Technician, phone, transmission, troubleshooting, welding

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Mercedes Benz TID Training
  • South Puget Sound Community Collage
Job Titles Held:
  • Certified Mercedes Automotive Technician-TEAM Leader
  • Lead Automotive Technician
  • Assistant Manager
  • Store Manager
Degrees
  • MASTER MERCEDES BENZ TECHNICIAN
  • Associate of Arts

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