LiveCareer-Resume

certified loan signing agent resume example with 10 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 3 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Clerical Support
  • Business Correspondence
  • Office Operations
  • Office Supplies and Inventory
  • Settlement Statements
  • Serve Customer Needs
  • Invoice Preparation
  • LoanMaster Loan Servicing
  • Fraud Prevention and Detection
  • Performance Assessment and Improvement
  • Data Communications
  • Financial Accounting
  • Collections Proficiency
  • Loan Portfolio Monitoring
  • Analyze Financial Histories
  • Active Listening and Learning
  • Data Imports
  • Invoice Review
  • Team Bonding
  • Detailed Meeting Minutes
  • Employee Training
  • Social Media Knowledge
  • Time Management
  • Travel Reservations
  • Event Planning
  • Multi-Line Phone Proficiency
  • Issue Resolution
  • Accounts Payable and Accounts Receivable
  • Human Resources Department Processes
  • Strong Problem Solver
  • Customer Relationship Management
  • Word Processing and Design
  • Self Starter
  • Client Inquiries
  • Accounting Records
  • Project Management
  • PowerPoint Presentations
  • QuickBooks Expertise
  • Information Processing
  • Office Supply Management
  • Spreadsheet Creation
  • Weekly Payroll
  • Performance Improvement
  • Human Resource Laws
  • Microsoft Office
  • Filing
  • Documentation
  • Payroll Auditing
  • Resolving Payroll Problems
  • HR Support
  • New Hire Processing
  • Check Processing
  • Reviewing Time Sheets
  • Workers Compensation
  • Prepare Paychecks
  • Employee Timesheet Processing
  • Rate Changes
  • New Employee Paperwork
  • Client Billing
  • Timecard Management
  • Fund Accounting
  • Remote Conferencing
  • Customer Satisfaction
  • Administrative Support
  • Customer Support Needs Assessment
  • Public Law
  • Purchase Orders
  • Court Procedures
  • Journal Updates
  • Identification Requirements
  • Recordkeeping Skills
  • Payroll Processing
  • Estate Tax Returns
  • Personnel Records
  • Company Standards
  • Revise Legal Documents
  • Public Record Research
  • Records Management Systems
  • Customer Relationships
  • Bank Deposits
  • Corrective Actions
  • Document Scanning
  • Document Uploading
  • Intellectual Property Law
  • Customer Inquiries
  • Procedures Scheduling
  • Contacting Borrowers
  • Schedule Preparation
  • Inventory Control
Work History
06/2020 to Current
Certified Loan Signing Agent Aimbridge Hospitality Fountain, CO,
  • Worked with team to prepare commitment and pre-approval letters.
  • Interacted with clients to prepare necessary documentation.
  • Interviewed borrowers and took loan applications.
  • Supported Loan Officers with new and past clients' needs to lock loans and increase monthly production.
  • Reviewed income documents from clients and assessed suitable solutions.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Compiled closing packages for drafting and presentation accuracy.
  • Assisted customers with completing loan applications and other paperwork.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Updated journal with names and dates for permanent record.
  • Administered oath to document signers to obtain affirmation of truth.
  • Checked documents and identifying credentials for all parties.
  • Attended public notary seminars to stay informed of updates to relevant laws and regulations.
  • Certified and attested power of attorney documents, acknowledgements and deeds.
  • Utilized specialized software to accurately track notary services performed.
  • Set up and managed appointments for client notary services.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Checked client identification to maintain compliance with state legal requirements.
  • Drafted and executed notarial affidavits in accordance with applicable laws.
  • Provided guidance to customers to facilitate completion of notarial documents.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Increased customer service success rates by quickly resolving issues.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Looked for signs of fraud or coercion and refused notarization.
  • Supported timely and accurate administrative task completion.
  • Served as corporate liaison for finance, IT and marketing departments.
06/2020 to Current
Certified Notary Public Kuehne & Nagel Logistics, Inc. Moon, PA,
  • Administered oath to document signers to obtain affirmation of truth.
  • Updated journal with names and dates for permanent record.
  • Checked documents and identifying credentials for all parties.
  • Looked for signs of fraud or coercion and refused notarization.
  • Utilized specialized software to accurately track notary services performed.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Set up and managed appointments for client notary services.
  • Checked documents for accuracy and correct signing before notarizing.
  • Drafted and executed notarial affidavits in accordance with applicable laws.
  • Certified and attested power of attorney documents, acknowledgements and deeds.
  • Checked client identification to maintain compliance with state legal requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided guidance to customers to facilitate completion of notarial documents.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Met with clients in Type environment to witness signings.
  • Proofread and edited documents for accuracy and grammar.
03/2016 to 06/2019
Mortgage Marketing Firm Best Rate Referral City, STATE,
  • Developed strategic plans for day-to-day financial operations.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Utilized financial software to prepare consolidated financial statements.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Complied with established internal controls and policies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Designed and maintained financial models to identify and measure risks.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Used flags to warn motorists about hazards, obstacles and workers ahead.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Took ownership of customer issues and followed problems through to resolution.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Kept accurate records to document customer service actions and discussions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
06/2012 to 06/2019
Human Resources Administrator Chalet Screens City, STATE,
  • Oversaw hiring, staffing, and labor law compliance.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Coordinated technical training and personal development classes for staff members.
  • Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
  • Assisted with writing job postings and job descriptions for boards.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Administered employee benefits programs and assisted with open enrollment.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Worked alongside global business leader to deploy new training strategies.
  • Developed and monitored employee recognition programs.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Created and delivered HR training sessions to staff, managers and executives.
Education
Expected in 06/2011 to to
Bac: Business And Managerial Economics
City University of Seattle - Seattle, WA,
GPA:
Expected in 06/2006 to to
:
Lynnwood High School - Bothell, WA
GPA:

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Resume Overview

School Attended

  • City University of Seattle
  • Lynnwood High School

Job Titles Held:

  • Certified Loan Signing Agent
  • Certified Notary Public
  • Mortgage Marketing Firm
  • Human Resources Administrator

Degrees

  • Bac

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