Enthusiastic and versatile administrative professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of loan processing and motivated to learn, grow and excel. Exceptional interpersonal skills, dedication to maintaining professionalism, integrity and enjoyment in all endeavors.
Skills
Cultural & personal awareness
Detail-oriented
Written and verbal communication
Organized multi-tasker
Interpersonal communication skills
Problem solving & negotiation
Public speaking
Flexible & Adaptable
Time Management
Digitally & Technologically literate
Relationship-Building
Work History
Certified Loan Signing Agent, 09/2020 to Current Arbor Company – Mountainside, NJ,
Coordinated, scheduled and arranged meetings with clients in professional and home environments to witness signings.
Submitted timely, organized and accurately executed documents.
Verified physical and electronic paperwork for accuracy and checked for completion prior to signing.
Explained closing and legal documents, provided completion instructions to ensure a seamless and error free signing experience.
Developed and maintained relationships with real estate agents, title companies, customers and signing agencies.
Collaborated with signing services, lenders, agents and legal professionals to resolve issues when required.
Delivered promptly, attentive and efficient service to prioritize customer needs.
Submitted completed orders quickly to maximize delivery efficiency.
Administered oath to document signers to obtain affirmation of truth.
Checked documents and identifying credentials for all parties.
Generated reports, uploaded documents into digital storage and prepared client case affidavits.
Properly notarized and updated journal with names and dates for permanent record.
Business Development Executive, 07/2019 to Current Pitchbook – New York, NY,
Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
Managed property documents for permanent records and regulatory requirements.
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with residents, vendors, facility and services.
Administered property-related budgets, reviewed invoices and tracked costs.
Audited files and reported any issues requiring follow-up to program manager.
Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
Translated complex information for clients' understanding.
Maintained current contract files as prescribed by company contract policies and procedures.
Prepared specifications, solicited bids and approved subcontracts for building services.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Confidently worked independently and with others under constant time pressure.
Quality Control Administrator, 06/2008 to 07/2019 Jcdecaux Na – Maspeth, NY,
Wrote and implemented procedures to standardize processes and streamline workflow.
Managed and archived quality documentation and participated in internal and external quality audits.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
Assessed employee needs to develop diverse and effective curriculum.
Mentored new hires, resulting in stronger staff development and increased productivity.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Interviewed, hired and trained new employees.
Handled complaints, resolved issues and adjusted policies to meet changing needs.
Collaborated with management team to implement proper division of responsibilities.
Identified individual employee's unique work styles and adapted management methods.
Created, reviewed and maintained documentation such as vendor contracts, invoices, shipping paperwork for accuracy and compliance.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Interceded arguments and deescalated tense situations.
Led process improvement and problem-solving efforts to create a modern and efficient onsite drug testing unit while reducing operation expenses.
Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
Designed and addresses strategic goals by creating and introducing frameworks for department support.
Facilitated on-site activities and cognitive change programs.
Collaborated with social services, referral sources and other treatment professionals to population needs.
Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Authored incident reports for management on violations and discrepancies.
Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
Addressed inquiries from general public, other staff, offenders and visitors to resolve concerns.
Led intake and processing by handling paperwork, interviews and fingerprinting.
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
Built relationships with defendants and offenders, assessing living conditions and case background information.
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Maintained organized offender records and documentation in compliance with department and legal standards.
Served as court liaison by attending court hearings and presenting reports and recommendations.
Initiated crisis intervention by following official crisis communication plans and training.
Suggested special community service rehabilitation programs to help further support offenders.
Interpreted data from various assessment tools to determine appropriate level of supervision.
Exceeded goals through effective task prioritization and great work ethic.
Conducted research, gathered information from multiple sources and presented results.
Drove performance of direct staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Facilitated Community Supervision Officer certification training for new officers throughout Texas.
Education
Bachelor of Science: Human Development And Family Studies, Expected in 05/2008 Texas Tech University - Lubbock, TX GPA:
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