certified department head resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Motivational Leadership
  • Positive Customer Service & People Skills
  • Work Planning and Prioritization
  • Time Management & Flexibility
  • Supportive Personality
  • Critical Thinking & Decision Making
  • Adaptable Under Pressure
  • Superior Organizational & Multitasking Skills
  • Proficient in Adobe and Microsoft Software
  • Visualization and Representation

Creative professional with expertise in traditional and digital art. Self-motivated and organized to thrive in both team-based and independent settings. All of my previous experience has prepared me for taking on a wide range of tasks efficiently and effectively. My extensive customer service background has allowed me to become confident in dealing with a variety of people in high and low paced settings, as well as managing a team and representing the goal of a large company on a daily basis. While my personal care background has allowed me to understand the importance of being compassionate and dedicated to my work, not only for me but for my clients as well. As an artist it is important that I have an eye for fine detail as well as communication when creating work for a client. Having multiple and diverse work experience has made me an extremely adaptable and efficient learner.

Certificate: Media Communication, Expected in 06/2022
Full Sail University - Winter Park, FL
Status -
Bachelor of Arts: Digital Arts, Expected in 05/2022
Westfield State University - Westfield, MA
Status -
  • All 4 years - Dean's List
  • John & Abigail's Scholarship Recipient
Certified Department Head, 10/2016 - Current
Southern Pines Healthcare Center New Port Richey, FL,
  • Handled shift overstock, restocking and inventory control.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Hired, trained and coached employees to deliver world-class customer service.
  • Modeled supportive leadership qualities and cultivated talented teams of departmental employees through outstanding mentoring, coaching and teaching skills to achieve department goals and promote staff participation and team building.
  • Educated and supported new and long-standing customers on special pricing opportunities and company offerings while enhancing relations through friendly and positive communication.
  • Delivered fast and knowledgeable service for routine questions and service complaints.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Personal Care Attendant, 02/2017 - Current
Marilyn Santiago City, STATE,
  • Coordinated bill management and transported patients to medical, dental and personal care appointments.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Made beds, swept floors, did laundry, and sanitized surfaces to support activities of daily living.
  • Provided ongoing compassionate patient care for each client and reported concerns to nurse supervisor to promote optimal care.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Freelance Artist, 05/2022 - Current
Self-Employed City, STATE,
  • Managed design changes to deliver optimal brand identity design consistency according to customer specifications.
  • Created series of rough sketches for review, revision and approval.
  • Managed client communications by remaining vigilant of incoming correspondence and responding promptly.
  • Drew concepts and illustrations for presentation and development purposes.
  • Improved client branding by creating strong advertising designs and selecting optimal media placement.
  • Utilized oil paints, acrylics, charcoal. and other mediums to design and fabricate custom mosaic pieces and create engaging and unique paintings, drawings and mixed media pieces.
  • Prepped areas and set up supplies prior to beginning artistic sessions.
  • Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
  • Strengthened traceability by developing systems for organizing digital art files.
Amazon Courier, 06/2020 - 08/2020
The Parcel Team City, STATE,
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Communicated customer complaints, requests and feedback to company management to resolve issues by delivering customer service and maintaining a positive attitude.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Practiced organization and time management skills by sorting parcels to ensure the quickest and most efficient delivery route.

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Resume Overview

School Attended

  • Full Sail University
  • Westfield State University

Job Titles Held:

  • Certified Department Head
  • Personal Care Attendant
  • Freelance Artist
  • Amazon Courier


  • Certificate
  • Bachelor of Arts

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