certified consultant resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Reports and documentation
  • Software troubleshooting
  • Project analysis
  • Customer relationship management
  • Strategic Planning
  • Safety regulations
  • Issue resolution
  • Quality Assurance
  • Client rapport
  • Continuous Improvement
Certified Consultant, 05/2021 - Current
Metlife, Inc. New York, NY,
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Placed orders for customer purchases and personal inventory to maintain consistent stock.
  • Kept customer information confidential and handled details accurately.
  • Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
Billing Account Representative, 09/2017 - Current
Firstservice Residential Navarre, FL,
  • Contacted customers to obtain and submit payments.
  • Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
  • Developed strong professional rapport with patients.
  • Input data into digital system for recordkeeping such as Epic, paylocity, careconnect, net scripter, control centers, etc.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Handled past due accounts, collections and status reports.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
  • Added current information to accounts, including demographic, personal and payment details.
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
  • Solved issues with well-organized and professional approach.
  • Input data into digital system for recordkeeping.
  • Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
  • Investigated and resolved issues to maintain billing accuracy.
  • Assessed and resolved variances in accounts, databases and bills.
  • Evaluated accounts for payment compliance and contacted customers.
  • Researched claim denials, identified causes and resolved issues to promote prompt insurance payment.
  • Reviewed accounts for outstanding balances and collected $[Amount] in unpaid bills.
  • Responded to questions and concerns regarding [Area] with knowledgeable and personable support.
  • Maintained confidentiality on all patient record data.
  • Obtained prompt payments for open bills by interacting with appropriate parties.
  • Identified and posted accounts receivable payments to appropriate accounts.
  • Participated in conference calls with [Job title]s to discuss incident tracker issues.
  • Tallied transactions, verified pricing and rectified errors in system.
Onsite Property Manager, 10/2012 - 08/2017
LifeStorage City, STATE,
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Collected and maintained careful records of rental payments.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Fostered good working relationships with owners, residents and board members.
  • Managed day-to-day operations for [Number]-unit [Type] property with [Number] occupants.
  • Monitored infrastructure and building expenses and reviewed and approved invoices.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Abstracted leases and entered pertinent information into [System] management system.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Compiled and conveyed operational and financial data to regional manager.
  • Prepared and submitted monthly tenant visit logs.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Supervised and coordinated work of [Job title]s and [Job title]s to optimize productivity and enhance results.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Maintained records of all activities involving [Type] and [Type] properties.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Drafted staffing plans each week for staff of [Number] workers.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Education and Training
High School Diploma: , Expected in 05/2005
West Lauderdale High School - Collinsville, MS
Status -

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Resume Overview

School Attended

  • West Lauderdale High School

Job Titles Held:

  • Certified Consultant
  • Billing Account Representative
  • Onsite Property Manager


  • High School Diploma

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