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Centre Manager/General Manager Resume Example

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CENTRE MANAGER/GENERAL MANAGER
Professional Summary

High-performing and award winning Automotive General Sales Manager/ General Manager with 20 plus-year background meeting or exceeding customer acquisition and revenue growth. Longstanding commitment maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Passionate and engaging leader with an emphasis on team building that drives superior customer service results. Consistently engages with customers to build base of referrals and repeat business. Key member of leadership team influencing and shaping annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales , service and finance.

Work History
Centre Manager/General Manager , 04/2019 to 06/2020
South Shore Jaguar Land Rover / Serra Auto Group – Crown Point, IN
  • Responsible for the successful launch of the new South Shore Jaguar Land Rover store; Talent acquisition, goal setting, customer experience, inventory control, and operations.
  • Met and exceeded corporate sales objectives 10 of the first 12 months in operation along with being top Jaguar retailer the first 3 consecutive months in operation as well as 3 non consecutive months in 2019.
  • Earned corporate volume bonuses first 9 of 12 months in operation.
  • Earned a profit storewide on the 5th month of operation
  • Recruited, hired, trained and managed sales and service teams to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
  • 6 of the 7 sales executive achieved Professional status within the first 6 months of operation.
  • Liaised with Dealer Principal to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives.
  • Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
General Sales Manager, 01/2010 to 04/2019
BMW Of Schererville/Serra AG (formerly Levin BMW) – Schererville, IN
  • Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
  • Leveraged eLeads, VIN Solutions, Autobase, Reynold and Reynolds CRM, DealerTrack, Automotive Mastermind, Auto Alert, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
  • Set all time store record for volume and profit in 2017
  • Achieved BMW Center of Excellence Award in 2015
  • Achieved BMW Center of Excellence Award in 2017 while undergoing an 18 month long full renovation of facilities
  • Earned BMW Silver level General Sales Manager awards in 2014,2015,2016,2107, and 2018
  • Liaised with Dealer Principal to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives.
General Sales Manager / Client Advisor, 03/1998 to 01/2010
Levin BMW (Now: BMW Of Schererville-Serra AG) – Schererville, IN
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Negotiated vehicle prices and secure financing for customers.
  • Demonstrated vehicle features and conducted test drives.
  • Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Education and military Service
Associate of Arts: BusinessPrairie State College - Chicago Heights, IL
Vehicle Repair And Parts Operations / FA Ops (OTJ), 01/1992
U.S Army QuarterMaster School /Field Artillery Ops - Ft Lee, Virginia / Ft Hood, TX (OTJ)
Awards and Notable Achievements

Multiple winner for BMWs Profiles in Achievement at platinum, gold and silver levels

BMW Professional Council winner in 2007

Levin BMW Salesman of the year 2003, 2004, 2006, 2007

Skills and Training
  • Proficient in CRM tools: vinSolutions ,e leads, Autobase, Reynolds and Reynolds
  • Proficient in Data Mining tools: Automotive Mastermind, Auto Alert
  • Professional training levels for JLR Sales manager and Head of Business
  • Proficient with BMW systems : DCS and Infobahn
  • Proficient in DMS system Dealertrack and Reynolds & Reynolds
  • Proficient in inventory management systems : Vauto, conquest
  • Proficient with Jaguar Land Rover Systems : SSO , VISTA, T&D
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Resume Overview

Companies Worked For:

  • South Shore Jaguar Land Rover / Serra Auto Group
  • BMW Of Schererville/Serra AG (formerly Levin BMW)
  • Levin BMW (Now: BMW Of Schererville-Serra AG)

School Attended

  • Prairie State College
  • U.S Army QuarterMaster School /Field Artillery Ops

Job Titles Held:

  • Centre Manager/General Manager
  • General Sales Manager
  • General Sales Manager / Client Advisor

Degrees

  • Associate of Arts : Business
    Vehicle Repair And Parts Operations / FA Ops (OTJ) , 01/1992

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