Central Ops/Production Manager Resume Example GBC International Bank

CENTRAL OPS/PRODUCTION MANAGER

Summary

Over my 15 years of experience with GBC International Bank, i gained so much experience. Starting out as a teller role back in 2005 and work my way up to Customer Service Manager, and now Product Manager Level. Throughout my career, I gained experience not only improve my Operational skills but also Management skills as well. In my recent past years, I gained knowledge of managing product related for the Bank and provide problem solving by assisting with training to fellow team members. Handling big projects that can impact the entire Bank. I'm grateful to have this opportunity and now would like an opportunity to take on bigger challenges with new responsibilities.

Skills

Planning and coordination
Employee training
Customer service
Project planning

Organizational skills
New employee training
Product development

Experience

GBC International Bank | Monterey Park, CACentral Ops/Production Manager06/2019 - Current

Resolved Operations concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
Discussed product value and vision with team members while encouraging new ideas and suggestions.
Implemented changes in working conditions. Provide the necessary tools to improve workflow, efficiency and teamwork.
Produced daily operations report, including forecasting staffing needs and deposit volume, to support cost-reduction and service improvement initiatives.
Conducted market research and reviewed data and interest rate cost.
Trained, developed and counseled employees to develop high performing objective of Central Ops. team.
Coached employees in developing and achieving individual performance goals.
Taking on projects in relates to future enhancement of the Bank.

GBC International Bank | Monterey Park, CAOperations Customer Service Manager07/2009 - 06/2019

Managed scheduling for 6 employees to optimize productivity.
Trained, managed and motivated employees to promote professional skill development.
Forecasted outlook by mitigating operational risk and compiling performance.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Lead team of 6 employees in all operations including sales, service, parts and office functions.
Met operational objectives by establishing qualified staff, promoting adherence to Bank regulations and providing outstanding customer service.
Generated reports detailing project information and predictions.
Identified client business and operational needs and introduced services to provide solutions.
Identified and solved complex strategy problems to drive organizational goals.

GBC International Bank | Monterey Park, CATeller Supervisor03/2007 - 07/2009

Helped customers open and close accounts, apply for loans and make sound financial decisions.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Verified amounts and integrity of every check or funds transfer.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Balanced daily cash deposits and vault inventory with zero error rate.

GBC International Bank | Monterey Park, CATeller09/2005 - 03/2007

Delivered prompt, accurate and excellent customer service.
Processed cash withdrawals.
Balanced daily cash deposits and vault inventory with zero error rate.
Verified amounts and integrity of every check or funds transfer.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Opened new customer accounts, including checking, savings and lines of credit.
Recommended additional products, services and benefits for customers.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Examined checks for identification and endorsement.
Established new customer accounts, including checking, savings, lines of credit and loans.

Education and Training

Cal Poly Pomona | Pomona, CABachelor of Arts in Accounting And Business Management06/2003

Pasadena City College | Pasadena, CAAssociate of Arts in Accounting And Business Management06/2001

San Gabriel High School | San Gabriel, CAHigh School Diploma06/1999

Resume Overview

Companies Worked For:

GBC International Bank

School Attended

Cal Poly Pomona
Pasadena City College
San Gabriel High School

Job Titles Held:

Central Ops/Production Manager
Operations Customer Service Manager
Teller Supervisor
Teller

Degrees

Bachelor of Arts in Accounting And Business Management
Associate of Arts in Accounting And Business Management
High School Diploma

Central Ops/Production Manager Resume Example

Resume Score: 80%

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