Central Ops/Production Manager Resume Example
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CENTRAL OPS/PRODUCTION MANAGER
Summary
Over my 15 years of experience with GBC International Bank, i gained so much experience. Starting out as a teller role back in 2005 and work my way up to Customer Service Manager, and now Product Manager Level. Throughout my career, I gained experience not only improve my Operational skills but also Management skills as well. In my recent past years, I gained knowledge of managing product related for the Bank and provide problem solving by assisting with training to fellow team members. Handling big projects that can impact the entire Bank. I'm grateful to have this opportunity and now would like an opportunity to take on bigger challenges with new responsibilities.
Skills
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Experience
Central Bancompany | Olathe , KSCentral Ops/Production Manager06/2019 - Current
- Resolved Operations concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
- Discussed product value and vision with team members while encouraging new ideas and suggestions.
- Implemented changes in working conditions. Provide the necessary tools to improve workflow, efficiency and teamwork.
- Produced daily operations report, including forecasting staffing needs and deposit volume, to support cost-reduction and service improvement initiatives.
- Conducted market research and reviewed data and interest rate cost.
- Trained, developed and counseled employees to develop high performing objective of Central Ops. team.
- Coached employees in developing and achieving individual performance goals.
- Taking on projects in relates to future enhancement of the Bank.
Suffolk Federal Credit Union | Medford , NYOperations Customer Service Manager07/2009 - 06/2019
- Managed scheduling for 6 employees to optimize productivity.
- Trained, managed and motivated employees to promote professional skill development.
- Forecasted outlook by mitigating operational risk and compiling performance.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Lead team of 6 employees in all operations including sales, service, parts and office functions.
- Met operational objectives by establishing qualified staff, promoting adherence to Bank regulations and providing outstanding customer service.
- Generated reports detailing project information and predictions.
- Identified client business and operational needs and introduced services to provide solutions.
- Identified and solved complex strategy problems to drive organizational goals.
GBC International Bank | City , STATETeller Supervisor03/2007 - 07/2009
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Verified amounts and integrity of every check or funds transfer.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Balanced daily cash deposits and vault inventory with zero error rate.
GBC International Bank | City , STATETeller09/2005 - 03/2007
- Delivered prompt, accurate and excellent customer service.
- Processed cash withdrawals.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Opened new customer accounts, including checking, savings and lines of credit.
- Recommended additional products, services and benefits for customers.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and bank vault inventory with zero error rate.
- Examined checks for identification and endorsement.
- Established new customer accounts, including checking, savings, lines of credit and loans.
Education and Training
Cal Poly Pomona | CityBachelor of Arts in Accounting And Business Management06/2003
Pasadena City College | City, StateAssociate of Arts in Accounting And Business Management06/2001
San Gabriel High School | City, StateHigh School Diploma06/1999
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Resume Overview
School Attended
- Cal Poly Pomona
- Pasadena City College
- San Gabriel High School
Job Titles Held:
- Central Ops/Production Manager
- Operations Customer Service Manager
- Teller Supervisor
- Teller
Degrees
- Bachelor of Arts in Accounting And Business Management
Associate of Arts in Accounting And Business Management
High School Diploma
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