central maintenance operations leader resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Crew leadership
Equipment Maintenance
Tactical planning
Repair skills
Computer skills
Cultural awareness
Customer service
Teamwork
Training & Development
Good listening skills
Conflict resolution
Compassion
Teambuilding
Multitasking abilities
Education
Shaw UniversityRaleigh, NCExpected in ā āAssociate of Arts:Business Administration And Management - GPA:
Nova Southeastern UniversityDavie, FLExpected in ā āAssociate of Arts:Business Administration And Management - GPA:
Keyser UniversityPort Saint Lucie, FL, Expected in ā āAssociate of Arts:Business Administration And Management - GPA:
Martin County High SchoolStuart, FLExpected in ā āHigh School Diploma: - GPA:
Certifications
Licensed CDL
Certified Journeyman Lineman, FPL
Accomplishments
Supervised team of 13 FPL staff members, 8 Contract Staff members, 85 Bargaining Unit employees, and over 300 contract employees.
Used Microsoft Excel, Word, and PowerPoint to develop inventory tracking spreadsheets.
Met all company standards, completed projects in timely manner, and met all projected financial initiatives.
Maintained and fostered safe environment for all employees FPL and Contractors.
Work History
Charter Spectrum - Central Maintenance Operations Leader Middletown, NY, 06/2013 - 08/2020
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Handled administrative requirements smoothly and efficiently, including maintaining records and submitting Timely reports.
Managed all aspects of administrative and personnel needs of ground supply operations.
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Oversaw teams planning, implementing and realigning field and base operational strategies.
Worked flexible hours; night, weekend, and holiday shifts.
Managed team of 85 bargaining employees, overseeing hiring, training, and professional growth of employees.
Developed team communications and information for meetings.
Collaborated with Engineering and Facilities Management to achieve Staging Site operations.
Maintained energy and enthusiasm in fast-paced environment.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Suncoast Schools Federal Credit Union - Field Operations Supervisor Seffner, FL, 07/2009 - 06/2013
Conducted scheduled and impromptu evaluations to assess work performance.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
Maintained optimal levels of Customer service through effective assessments, oversight and problem solving.
Trained Journeyman technicians on Safety procedures and Customer Service techniques.
Planned and oversaw team operations in North area CMC Operations area.
Created, spearheaded and supervised employee recognition programs.
Managed over 50 million dollar yearly budget covering North CMC Operations.
Monitored team performance to assess training requirements and areas in need of improvement.
Oversaw work of over 300 Contract personnel, with 13 direct reports.
Implemented and maintained high standards of quality in all areas.
Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
Directed projects according to schedule and quality demands.
Administered budget, tracked expenses and documented changes.
Trained workers in proper methods, equipment operation and safety procedures.
Inspected sights to evaluate safety, operations and crew performance against objectives.
Oversaw daily operations at site, keeping team production moving at optimal pace.
Florida Power & Light Company - Service Center Supervisor City, STATE, 12/2005 - 06/2009
Established and updated work schedules to account for changing staff levels and expected workloads.
Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using intellectual software.
Coordinated individual duties after careful evaluation of each supervisor's skill level and knowledge.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Mentored office employees on proper administrative procedures and how to use programs such as ISwitch, keeping operations consistent and efficient for maximum performance.
Resolved issues through active listening and open-ended questioning, escalating major problems.
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