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Central Business Office Manager Resume Example

Resume Score: 80%

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CENTRAL BUSINESS OFFICE MANAGER
Professional Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Excellent Customer Service skills
  • Excellent Communication Skills
  • Understanding of office operations
  • Business recordkeeping
  • Skilled in Microsoft Office
  • Managerial experience
  • Managing office supply inventory
  • MS Office Suite
  • Critical business thinking skills
  • Business policies and procedures
  • Team leadership
  • Detail-oriented
  • Goal-oriented
  • Motivated team player
  • Strong work ethic
  • Office systems management such as CashARC, Payment mate, Zirmed, Relay Health, Paragon and EPIC
Work History
Central Business Office ManagerDeKalb Health - Auburn, IN03/2019 - Current
  • Supervised 11 team members, 9 in Health Information and 2 in Customer Service in providing excellent customer service to callers requiring assistance for Medical Record and Billing issues
  • Complete bi-weekly payroll for 28 employees within Kronos timekeeper software
  • Manage evaluations, internal audits and customer surveys
  • Develop team communications and information for department meetings and daily huddles
  • Performed quarterly, and yearly reviews assessing each employee's performance and developed improvement plans when needed
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Interviewed and hired strong candidates for team openings
  • Was a super user and was part of the build team for system conversion from Paragon to EPIC
  • Worked with build team at ZirMed to transition from Change Healthcare to ZirMed and completed all payer agreements for billing
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Boosted team member productivity by enhancing performance monitoring
  • Trained new employees in specific job requirements
  • Cross-trained existing employees in order to maximize team performance
  • Provided management with feedback regarding employee performance and training needs
  • Served as Subject Matter Expert and main point of contact for ZirMed, and EPIC programs
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Maintained current knowledge of all facets of operations
Central Business Office SupervisorDeKalb Health - Auburn, IN12/1998 - 03/2019
  • Documented procedures and business processes and shared information with appropriate stakeholders
  • Resolved malfunctions with systems and programs through troubleshooting
  • Learned all aspects of billing insurance from Governmental payers to Commercial payers
  • Worked closely with outside agencies to ensure efficient and accurate transfer of information
  • Maintained knowledge of governmental rules regarding charges and billing requirements for both Hospital and Physician billing
  • Monitored day to day operations of the Central Business Office team to ensure efficient business operation
  • Completed payroll process for CBO team within ADP and Kronos
  • Continued education on utilization of Microsoft Excel, and Microsoft Office
  • Lead person on choosing and working with an outside agency for all self pay collections for DeKalb Health
Medicare Biller/CollectorDeKalb Health - Auburn, IN03/1995 - 12/1998

Billed and completed follow up on all Medicare and Medicare Managed Care plans.

  • Processed payment via telephone and in person with focus on accuracy and efficiency
  • Executed billing tasks and recorded information in company databases
  • Managed invoicing and payment processing operations
  • Monitored outstanding invoices and performed collections duties
Cash PosterDeKalb Health - Auburn, IN07/1990 - 03/1995
  • Reviewed and resolved differences between accounting information and cash drawer
  • Prepared and submitted end-of-shift reports using Paragon
  • Worked closely with the Central Business Office to solve problems and handle customer complaints
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Took, gave change and verified cash, check and credit payments daily, consistently maintaining accuracy and efficiency
  • Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift
  • Assisted customers by answering questions and fulfilling requests
  • Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
Education
Associate of Business Administration: Business Administration And ManagementPost University - Waterbury, CTExpected in 03/2023
High School DiplomaHicksville High School - Hicksville, OH05/1988
Secretarial Studies And Office AdministrationNorthwest State Community College - Archbold, OH
Accomplishments

Member of the National Society for Leadership and Success since 2017.

Nominated for the Ambassador program for the Malcolm Baldridge School of Business in 2019.

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Resume Overview

Companies Worked For:

  • DeKalb Health

School Attended

  • Post University
  • Hicksville High School
  • Northwest State Community College

Job Titles Held:

  • Central Business Office Manager
  • Central Business Office Supervisor
  • Medicare Biller/Collector
  • Cash Poster

Degrees

  • Associate of Business Administration : Business Administration And Management
    High School Diploma
    Secretarial Studies And Office Administration

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