Central Business Office Manager Resume Example

• Documented procedures and business processes and shared information with appropriate stakeholders
• Resolved malfunctions with systems and programs through troubleshooting
• Learned all aspects of billing insurance from Governmental payers to Commercial payers
• Worked closely with outside agencies to ensure efficient and accurate transfer of information
• Maintained knowledge of governmental rules regarding charges and billing requirements for both Hospital and Physician billing
• Monitored day to day operations of the Central Business Office team to ensure efficient business operation
• Completed payroll process for CBO team within ADP and Kronos
• Continued education on utilization of Microsoft Excel, and Microsoft Office
• Lead person on choosing and working with an outside agency for all self pay collections for DeKalb Health

Billed and completed follow up on all Medicare and Medicare Managed Care plans.

• Processed payment via telephone and in person with focus on accuracy and efficiency
• Executed billing tasks and recorded information in company databases
• Managed invoicing and payment processing operations
• Monitored outstanding invoices and performed collections duties

• Reviewed and resolved differences between accounting information and cash drawer
• Prepared and submitted end-of-shift reports using Paragon
• Worked closely with the Central Business Office to solve problems and handle customer complaints
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Took, gave change and verified cash, check and credit payments daily, consistently maintaining accuracy and efficiency
• Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift
• Assisted customers by answering questions and fulfilling requests
• Resolved issues with POS systems, card readers and receipt printers to prevent customer delays