Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Sound judgment
Supervision and training
Profit and loss accountability
Employee development
Cross-functional team management
Performance improvements
Decision-making
Training & development
Microsoft Office
First Aid/CPR
Experience
10/2020 to 01/2023
Center Store ManagerHy-Vee – New Ulm, MN,
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Monitored progress by establishing plans, budgets and measuring results.
01/2006 to 01/2020
Store ManagerVitamin Shoppe Industries Inc – Springdale, OH,
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Monitored employee performance and identified performance gaps for corrective action.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Strengthened work flow productivity by hiring, managing and developing top talent.
Evaluated store performance and incorporated feedback to implement improvement plans.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
07/2005 to 10/2005
Produce SpecialistSysco – Missoula, MT,
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Lead by example and took responsibility for all actions drive culture of performance excellence.
Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Conducted performance evaluations and recommended pay increases within department's budget.
06/2004 to 02/2005
NPMFive Below, Inc. – Albuquerque, NM,
Delivered continuous training to associates to maximize performance and customer relations skills.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
02/2002 to 05/2002
CSMVitamin Shoppe Industries Inc – Springfield, IL,
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Monitored employee performance and identified performance gaps for corrective action.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
01/2000 to 01/2002
Store ManagerGrand Union Supermarket – City, STATE,
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Monitored employee performance and identified performance gaps for corrective action.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays.
Strengthened work flow productivity by hiring, managing and developing top talent.
Established store tactics and strategies to achieve operational performance and sales goals.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education and Training
Expected in 06/1989 to to
High School Diploma: John Jay Senior High School - Hopewell Junction, NY GPA:
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