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Center Operations Director Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
To secure a position with a well-established organization with a stable environment that will enable me to use my strong organizational skills, effective communication skills, leadership ability, and ability to work independently or as part of a group that will lead to a lasting relationship. Home office equipped with quiet work environment, high speed internet, and printer/copier/scanner.
Education and Training
Expected in Bachelor of Science | Management University of Phoenix, , GPA:
Management
Skill Highlights
MS Word, Excel, PowerPoint and Outlook
Professional Experience
09/2011 to 11/2015 Center Operations Director Concentra | Sarasota, FL,
  • Ensure optimal operations and customer satisfaction by focusing on center strategy and growth.
  • Maintain customer communication and works toward accommodating customer needs/requests Drive patient experience metrics by monitoring, analyzing, and taking action to resolve issues related to turnaround times.
  • Specifically monitoring center status, wait time communication, white board and service package expectations.
  • Promote positive patient experience by providing excellent customer service and accommodating needs Act as liaison on patients behalf 18 years' experience identifying best practices related to patient experience initiatives Foster and maintain positive relationships Identify root cause and direct improvement Service recovery Promote and ensure colleague development and a positive and effective team environment Performance management Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes and patient safety.
  • Develop colleague success through all aspects of the talent life cycle for operations within the center including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning.
  • Foster an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement, and reward and recognition.
  • Maintain accounts payable, accruals, and center financial management.
  • Assists in annual budget creation.
  • Formulating and executing center operations strategy, driving for exceptional results, and engaging managers and associates.
  • Creation and execution of policies and procedures.
  • Responsible for ensuring patient wait times are within company goals Support day to day execution of the medical model by collaborating with and supporting our clinicians to drive optimal clinical outcomes and case closure.
  • Manage key operations metrics and holds staff accountable: TAT, NPS, NPER, and other metrics as determined by leadership.
  • Ensures compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care.
  • Research, gather, and utilize data to identify and solve problems.
  • Promote, cultivate, and exemplify Orange Book values for all center colleagues.
  • Provider relations/provider network experience Provide explanations and information to others on topics within area of expertise.
  • CPT/ICD-9/ICD-10/HMO/PPO/MCR/MCD knowledge.
05/1998 to 08/2011 Clerical Services Manager Sadler Clinic | City, STATE,
  • Operations management of 15+ multi-specialty provider offices across multiple locations Onboarding, coordination of training, and performance management of 35+ colleagues Extensive project management experience Provider relations/provider network experience Ensure optimal operations and customer satisfaction by focusing on center strategy and growth.
  • Maintain customer communication and works toward accommodating customer needs/requests 18 years' experience identifying best practices related to patient experience initiatives Foster and maintain positive relationships Identify root cause and direct improvement Service recovery.
to Systems Trainer | , ,
  • Responsible for training all new colleagues on EPM/EMR systems, Medical Manager and NextGen.
  • Responsible for the creation of training material, guidebooks, and testing material to ensure understanding.
  • Heavily involved in the preparation and implementation of both EPM/EMR systems.
  • Worked closely with implementation specialists to design specific templates and policies related to NextGen EPM and EMR.
Skills
accounts payable, accruals, Book, budget, continuous improvement, CPT, customer satisfaction, excellent customer service, driving, financial management, hiring, ICD-10, ICD-9, Kronos, leadership, Medical Manager, mentoring, Excel, Outlook, PowerPoint, MS Word, works, network, Operations management, patient care, patient safety, Performance management, policies, project management, quality, recruiting, reporting, Research, safety, strategy, teamwork, training material, verbal communication skills, written

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Resume Strength

  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • University of Phoenix
Job Titles Held:
  • Center Operations Director
  • Clerical Services Manager
  • Systems Trainer
Degrees
  • Bachelor of Science

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