Center Of Excellence Delivery Manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Marketing analytics professional with over 10 years of experience; specializing in targeting/ segmentation, optimization and marketing effectiveness analyses. Manage key client facing relationships to provide POVs on digital, TV and print marketing solutions, driving the conversation around the patient journey and potential strategic opportunities for improving campaign investments
Highlights
Uses critical thinking and ability to synthesize disparate data sources to generate actionable recommendations
Views campaigns holistically through experience managing and reporting on multiple campaign channels
Partners with external agencies/vendors to implement strategic and tactical optimizations to effectively and efficiently reach target audience
Coordinates departmental work streams to ensure timely execution of deliverables
Oversee Consumer Insights pipeline to delivery
Identify new customer opportunities
Proficient in Microsoft Office 2007, Google Analytics, DART, Kantar Media's Stratedy, MicroStrategy, IMS proprietary targeting and optimization media tools
Education
Saint Joseph's UniversityPhiladelphia, PAExpected in 2004 ā āBS:Pharmaceutical Marketing - GPA:
Pharmaceutical Marketing
Experience
Amazon.Com, Inc. - Center of Excellence Delivery Manager Redmond, WA, 11/2013 - 09/2015
Segment lead for IMS' Consumer COE, accountable for over $16 million in yearly deliverable revenue
Responsible for career development of 13 direct reports consisting of engagement managers, consultants and analysts
Manage relationships across multiple data vendors and partners to set top box and online viewing data
Provide guidance to principals and solution sales on key offerings for proposal development
Participate in new business presentations with account teams Provide weekly dashboard reporting for active projects for ongoing evaluation of project health
Support the design and development of an online portal for digital campaign tagging and tracking reporting
Act as a liaison to empower the collaboration between advanced analytics, sales and delivery teams
Share knowledge of consumer and physician studies with consultants and analysts for a better understanding of COE processes
Conduct interviews for hiring new engagement managers, consultants, principals and sales.
Advisor Group - Engagement Manager New York, NY, 2013 - 10/2013
Offered strategic direction within client engagements in addition to facilitating day-to-day project related tasks
Accountable for managing project budgets and holding others accountable for project estimates provided
Owned key client accounts and establish long term relationships to ensure additional revenue through repeatable business
Provided onsite weekly support over 12 months for a major online publisher, responsible for fielding all questions on contracted solutions and services
Conducted patient profile and segmentation analyses to aid in the development of marketing plans across a variety of advertised brands
Frequently created digital and TV targeting criteria based on media plans for campaign implementation.
Advisor Group - Senior Business Consultant Knoxville, TN, 10/2011 - 11/2012
Managed the development of novel targeting and measuring solutions with online media companies to link patient data to support online advertising.
Facilitated large scale projects across multiple internal departments such as global operations, marketing science, development and sales
Collaborated with marketing science to develop unique methodologies for custom platforms and patient level studies.
Coordinated receipt of client data files through outside vendors and data partners for consumer based project
Nice Systems - Senior Business Consultant Detroit, MI, 02/2011 - 09/2011
Launched and trained media sales staff to promote first consumer and physician program with a major online media company serving pharmaceutical advertisers.
Designed, created and launched the first online TV targeting tool leveraging patient level data
Provided clear recommendations for leading pharmaceutical clients for ad placements strategy and spend based on analysis of key acquisition and/or retention metrics.
Managed daily operations of SDI's Media Innovations team Responsible for four direct reports which managed a large team of client facing analysts
Partnered with account management teams to up-sell additional services to existing clients
Built strong relationships with data partners and internal teams to develop new products and services for additional revenue
Influenced strategic direction of SDI's Promotional Suite and Sales Force services; accountable for over $8 million in revenue
Led a 6-month primary research study resulting in more than $200,000 in new revenue
Designed, created and launched SDI's first primary research study focusing on mobile and social media
Verispan - Market Research Analyst City, STATE, 03/2004 - 07/2006
Conducted monthly methodology-specific presentations for over 20 pharmaceutical corporations specific to Verispan's secondary research audits
Handled daily client requests, providing exceptional service by running data reports, interpreting results, performing spreadsheet analyses and creating presentations
Completed weekly, monthly, and quarterly ad-hoc deliverables, custom projects, and syndicated studies involving in-depth analytical writing relating to Verispan's secondary research audits
Performed monthly quality control checks on audited data to ensure accuracy and validity of the data
Responsible for oversight and training of new team members on all team processes
Promoted to senior analyst in January 2006.
Additional Information
AWARDS
IMS Above and Beyond Award, Team Focus Award, Client Service Award, SDI Spot Award, SDI's True Measure Award
Skills
account management project management, budgets, business presentations, clients, delivery, media plans, Microsoft Office, MicroStrategy, targeting/optimization, processes improvements, proposal development, quality control, reporting, strategy,
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