Center Manager Resume Example
Love this resume?Build Your Own Now
CENTER MANAGER
Professional Summary
Motivated Center Manager with knowledge in leading and directing medical claims center operations, improving customer satisfaction, and increasing quality. Accomplished in making proactive adjustments to policies and procedures. Disciplined manager with 7+ Years experience.
Skills
|
|
Work History
Center Manager, 09/2014 to Current
Berkshire Bank – Norwich , CT
Berkshire Bank – Norwich , CT
- Managed patient account representatives Effectively take high-volume of inbound and outbound customer calls for claims, payments and inquiries
- Monitored team metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Eased team transitions and new employee orientation through effective training and development.
- Created effective reports for senior management
- Reported issues to senior management with great detail, resulting in solutions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Serve as POINT OF CONTACT person for escalation calls
- Determined quality assurance benchmarks and set standards for improvement.
- Entered data into system, implementing tight safeguards to secure financial and personal information.
- Processed debit, credit card and electronic check payments.
- Developed, maintained and updated manuals and operational procedures.
- Assist in account management
- Conducted performance reviews for employees to reduce resolution times and improve customer satisfaction ratings.
- Directed work team to deliver exceptional client experiences.
Patient Account Manager, 07/2012 to 09/2014
Century Financial Services Inc. – City , STATE
Century Financial Services Inc. – City , STATE
- Oversee patient account representative team
- Contacted patients after insurance was calculated to obtain payments.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family and external payer inquiries.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Prepared reports detailing billing actions, flags and other key information.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Billed proper insurance for patients
Call Center Lead Representative , 08/2009 to 07/2012
Eastern Accounting Systems – City , STATE
Eastern Accounting Systems – City , STATE
- Responded to team support questions quickly to maintain call center efficiency.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Responded to customer requests for products, services and company information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Effectively managed high-volume of inbound and outbound customer calls using.
- Took payments for current and past due accounts and set up payment arrangements as necessary.
Education
Associate Of Science: Business ManagementHousatonic Community College - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Measurable results
- Clear contact info
Resume Overview
School Attended
- Housatonic Community College
Job Titles Held:
- Center Manager
- Patient Account Manager
- Call Center Lead Representative
Degrees
- Associate Of Science : Business Management
Similar Resumes
