• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Center Manager
Please provide a type of job or location to search!
SEARCH

Center Manager Resume Example

Love this resume?Build Your Own Now
CENTER MANAGER
Professional Summary

Motivated Center Manager with knowledge in leading and directing medical claims center operations, improving customer satisfaction, and increasing quality. Accomplished in making proactive adjustments to policies and procedures. Disciplined manager with 7+ Years experience.

Skills
  • Staff Management
  • Customer Service
  • Process improvement
  • Business operations
  • Problem resolution
  • MS Office
  • Call center operations
Work History
Center Manager, 09/2014 to Current
Berkshire Bank – Norwich , CT
  • Managed patient account representatives Effectively take high-volume of inbound and outbound customer calls for claims, payments and inquiries
  • Monitored team metrics
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Promoted positive customer experience through day-to-day supervision and management of facility.
  • Eased team transitions and new employee orientation through effective training and development.
  • Created effective reports for senior management
  • Reported issues to senior management with great detail, resulting in solutions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Serve as POINT OF CONTACT person for escalation calls
  • Determined quality assurance benchmarks and set standards for improvement.
  • Entered data into system, implementing tight safeguards to secure financial and personal information.
  • Processed debit, credit card and electronic check payments.
  • Developed, maintained and updated manuals and operational procedures.
  • Assist in account management
  • Conducted performance reviews for employees to reduce resolution times and improve customer satisfaction ratings.
  • Directed work team to deliver exceptional client experiences.
Patient Account Manager, 07/2012 to 09/2014
Century Financial Services Inc. – City , STATE
  • Oversee patient account representative team
  • Contacted patients after insurance was calculated to obtain payments.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Responded to patient, family and external payer inquiries.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Prepared reports detailing billing actions, flags and other key information.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Billed proper insurance for patients
Call Center Lead Representative , 08/2009 to 07/2012
Eastern Accounting Systems – City , STATE
  • Responded to team support questions quickly to maintain call center efficiency.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Responded to customer requests for products, services and company information.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Effectively managed high-volume of inbound and outbound customer calls using.
  • Took payments for current and past due accounts and set up payment arrangements as necessary.
Education
Associate Of Science: Business ManagementHousatonic Community College - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • Housatonic Community College

Job Titles Held:

  • Center Manager
  • Patient Account Manager
  • Call Center Lead Representative

Degrees

  • Associate Of Science : Business Management

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Call-Center-Manager-resume-sample

Call Center Manager

Brightree

Peachtree Corners , GA

Center-Assistant-Manager-resume-sample

Center Assistant Manager

Massage Envy

Longmont , CO

Women's-Health-Center-Practice-Manager-resume-sample

Women's Health Center Practice Manager

Montage Hotels

Irvine - Corporate Headquarters , CA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.