A dedicated and enthusiastic manager, able to motivate teams to preform at their best in providing excellent service and developing ongoing, profitable client relationships.
Practiced A+ hardware
Microsoft Power Point
Troubleshooting and problem solving
Quantifiable revenue increases
Cost reduction and containment
Sales increase of $321,050.2 YTD vs. prior year (+19.8%)
Selling Profit increase of $102,229.95 YTD vs. prior year (+23.7%)
EBIT increase of $20,450.30 YTD vs. prior year (+27.1%)
Identified and acquired 20 high-value new clients for the company.
Awarded Army Commendation Medal for excellent leadership and work ethics
while deployed in Afrijan, Kuwait in a dangerous and stressful
the Army Achievement Award for management of the grenade portion of a range with very
little guidance, to include obtaining the grenades, coaching the participants,
and managing that station of the range while consistently guarding the
ammunition and making radio checks.
Finished In the
top ten percent tile in my class for leadership development out of 200 people.
a zero incident free work environment for two consecutive years
while running the Goodyear location.
Goodyear Commercial Tire And Service Center August 2014 to September 2016Center Manager Kalamazoo, Michigan
Oversee day-to-day operations in order to provide exceptional customer service, encourage workplace safety,and wellness through positive training drive results through each and every department head (Service, Office, National Accounts, and Sales).
The growth of fleet sales through value selling and the implementation of simplified center process to improve efficiency administering company policies/processes/programs through leadership,written,and verbal communication.
Protects all Company assets within area of responsibility, to include but not limited to inventory, accounts receivables, trucks, and equipment with the ultimate goal of reducing operating costs.
Work with National Accounts and local accounts to obtain customer feedback and improve operation efficiency for our customers.
Recruiting and selecting associates capable of meeting or exceeding the performance expectations.
Ensuring compliance with all federal, state and local laws and regulations.
Managing all safety, health and environmental processes.
National Oilwell VarcoAugust 2012 to May 2014Field Service Technician Supervisor Canton, Ohio
Oversaw the development and
launch of newly installed equipment on brand new
Self managed all accounts on a
24 hour on call service.
overall customer experience through customer support and product knowledge.
and trained 3 team members. Identified inefficiencies and made
recommendations for process improvements.
Traveled to customer sites to
install, commission, test, calibrate, and train customers on the safe and
proper operation of NOV products.
Completed and submitted field
service documentation in a timely well organized manner.
Communicate field failures and
feedback reports to the appropriate departments.
United States ArmyAugust 2008 to August 2012Specialist Promotable Fort Hood, Texas
Earned consistent commendations
for devotion to duty with citations for excellence in rapidly resolving
Relating effectively with
culturally diverse populations and protecting property and lives.
Communicated with operator's
staff to effectively accomplish goals to ensure effective operation of
equipment following repair.
Managed multiple systems valued
over five million dollars.
effectively Successfully took on many roles
of leadership positions due to the lack of higher-ranking individuals.
Worked hand-in-hand with upper
leadership to insure company success in mission development.
Managed and oversaw all
weapons and ammunition in order to insure proper guild lines and regulations were
being meet in accordance to state and federal law.