Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Service-oriented Center Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

  • Staff leadership
  • Regulatory standards
  • Account management
  • Business development
  • Coaching and mentoring
  • Supervision and training
  • Cross-functional team management
  • Purchasing and planning
  • Policy/program development
  • Employee development
  • Compensation/benefits administration
  • Schedule management
  • Recruiting and hiring
12/2019 to Current Center Manager Diakon Lutheran Social Ministries | Bloomsburg, PA,
  • Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated and led team members to work together to achieve targets.
  • Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
  • Supervised daily activities and performance of up to 45 regular employees
  • Oversees and manages all aspects of the center, including, but not limited to, employees, donor relationships, production activities, compliance activities, and financial activities.
  • Responsible for all products and samples leaving the facility. Verifies unacceptable units and samples have been removed and are placed into quarantine storage prior to shipment.
  • Responsible for all products and samples leaving the facility. Verifies unacceptable units and samples are pulled at the time of boxing and sets aside for QAC review. • Verifies product shipments for release, including the removal of any units initially packed for shipment that becomes unsuitable for the customer. • Generates Lookbacks, including removing any units from product inventories and placing into locked quarantine storage.
  • Selects, develops, and motivates a competent staff to achieve the center’s objectives. Performs individual training for direct reports. Must maintain certifications and be able to perform all production job descriptions, as needed.
  • Performs all job duties in a safe manner and uses required personal protective equipment.
  • Is responsible for training and enforcing company policies with all center employees.
  • Is responsible for enforcing all safety procedures and managing the center with the donors’ and employees’ safety as the first priority. • Maintains IBBI Corporate procedures (electronically or manually) so that SOPs are available for employee use.
  • Maintains files of customer specifications and procedures.
  • Oversees the center’s compliance with IBBI Corporate procedures, customer procedures, government regulations (FDA, OSHA, etc.), and industry practices.
  • Manages Human Resources aspects of the centers, including, but not limited to the following: o Monitors the performance of employees o Conducts employee evaluations o Maintains employee personnel files and separate medical files o Issues disciplinary action o Handles terminations in collaboration with Human Resources.
  • Monitors for the correct completion and filing of records; maintains proper collection and storage of record archives. • Maintains donor flow and monitors manufacture of product.
  • Collects information and generates reports using eProgesa; takes all appropriate actions. Reports may include but are not limited to: yield, donor numbers, work efficiencies, customer service and donor recruitment, unit destruction, shipment reports, etc.
  • Reconciles all payments made to donors for donations. Resolves any issues with donors and/or payment/accounting function.
  • Manages biohazardous waste.
  • Interacts internally with center IBBI personnel and with donors. Follows all Standard Operating Procedures (SOPs) and Company policies.
06/2018 to 12/2020 Assistant Manager Valvoline Instant Oil Change | Denton, TX,
  • Supports the center staff with questions, concerns and/or other needs.
  • Performs all production area job descriptions as required / assigned, and maintains certifications in all production job positions.
  • Performs all job duties in a safe manner and uses required personal protective equipment.
  • Enforces all safety procedures, Standard Operating Procedures and Company policies.
  • Performs specific routine duties, as assigned by the Center Manager. Assists with troubleshooting and/or implementing corrective action, as necessary.
  • Interacts internally with center IBBI personnel and with donors
  • Follows all Standard Operating Procedures (SOPs) and Company policies.
  • Assumes the responsibilities of the Center Manager in his/her absence.
  • Performs other duties as required/assigned.
10/2017 to 07/2018 Lead Phlebotomist Quest Diagnostics Incorporated | Reno, NV,
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Followed all SOP's
04/2010 to 11/2014 Childcare Center Director The Sunshine House Early Learning Academy | West Chester, PA,
  • Sustained ideal staff-to-student ratio in center licensed for 80 children aged 0-9.
  • Familiarized parents with center's policies, regulations, fees and curriculum.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Created and updated records to document employee and participant information.
  • Communicated with parents and fostered strong professional relationships.
  • Hired, mentored and monitored qualified childcare staff.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Managed school's social media accounts to promote positive image to area families.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Established and enforced modern educational standards to support student needs.
Education and Training
Expected in High School Diploma | Oregon High School, Oregon, WI, GPA:

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  • Oregon High School

Job Titles Held:

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  • Lead Phlebotomist
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  • High School Diploma

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