, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Service-oriented Center Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Staff leadership
Regulatory standards
Account management
Business development
Coaching and mentoring
Supervision and training
Cross-functional team management
Purchasing and planning
Policy/program development
Employee development
Compensation/benefits administration
Schedule management
Recruiting and hiring
Experience
12/2019 to CurrentCenter ManagerDiakon Lutheran Social Ministries | Bloomsburg, PA,
Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Motivated and led team members to work together to achieve targets.
Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
Supervised daily activities and performance of up to 45 regular employees
Oversees and manages all aspects of the center, including, but not limited to, employees, donor relationships, production activities, compliance activities, and financial activities.
Responsible for all products and samples leaving the facility. Verifies unacceptable units and samples have been removed and are placed into quarantine storage prior to shipment.
Responsible for all products and samples leaving the facility. Verifies unacceptable units and samples are pulled at the time of boxing and sets aside for QAC review. • Verifies product shipments for release, including the removal of any units initially packed for shipment that becomes unsuitable for the customer. • Generates Lookbacks, including removing any units from product inventories and placing into locked quarantine storage.
Selects, develops, and motivates a competent staff to achieve the center’s objectives. Performs individual training for direct reports. Must maintain certifications and be able to perform all production job descriptions, as needed.
Performs all job duties in a safe manner and uses required personal protective equipment.
Is responsible for training and enforcing company policies with all center employees.
Is responsible for enforcing all safety procedures and managing the center with the donors’ and employees’ safety as the first priority. • Maintains IBBI Corporate procedures (electronically or manually) so that SOPs are available for employee use.
Maintains files of customer specifications and procedures.
Oversees the center’s compliance with IBBI Corporate procedures, customer procedures, government regulations (FDA, OSHA, etc.), and industry practices.
Manages Human Resources aspects of the centers, including, but not limited to the following: o Monitors the performance of employees o Conducts employee evaluations o Maintains employee personnel files and separate medical files o Issues disciplinary action o Handles terminations in collaboration with Human Resources.
Monitors for the correct completion and filing of records; maintains proper collection and storage of record archives. • Maintains donor flow and monitors manufacture of product.
Collects information and generates reports using eProgesa; takes all appropriate actions. Reports may include but are not limited to: yield, donor numbers, work efficiencies, customer service and donor recruitment, unit destruction, shipment reports, etc.
Reconciles all payments made to donors for donations. Resolves any issues with donors and/or payment/accounting function.
Manages biohazardous waste.
Interacts internally with center IBBI personnel and with donors. Follows all Standard Operating Procedures (SOPs) and Company policies.
06/2018 to 12/2020Assistant ManagerValvoline Instant Oil Change | Denton, TX,
Supports the center staff with questions, concerns and/or other needs.
Performs all production area job descriptions as required / assigned, and maintains certifications in all production job positions.
Performs all job duties in a safe manner and uses required personal protective equipment.
Enforces all safety procedures, Standard Operating Procedures and Company policies.
Performs specific routine duties, as assigned by the Center Manager. Assists with troubleshooting and/or implementing corrective action, as necessary.
Interacts internally with center IBBI personnel and with donors
Follows all Standard Operating Procedures (SOPs) and Company policies.
Assumes the responsibilities of the Center Manager in his/her absence.
Performs other duties as required/assigned.
10/2017 to 07/2018Lead Phlebotomist Quest Diagnostics Incorporated | Reno, NV,
Labeled blood vials with critical information like time of collection, date and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Verified collection orders and communicated discrepancies to nurses.
Followed all SOP's
04/2010 to 11/2014Childcare Center DirectorThe Sunshine House Early Learning Academy | West Chester, PA,
Sustained ideal staff-to-student ratio in center licensed for 80 children aged 0-9.
Familiarized parents with center's policies, regulations, fees and curriculum.
Monitored compliance with state, federal and company regulations, standards and requirements.
Created and updated records to document employee and participant information.
Communicated with parents and fostered strong professional relationships.
Hired, mentored and monitored qualified childcare staff.
Oversaw daily activities and programs to educate and socialize participants.
Managed school's social media accounts to promote positive image to area families.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Established and enforced modern educational standards to support student needs.
Education and Training
Expected in High School Diploma | Oregon High School, Oregon, WI, GPA:
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