, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Individual with strong interpersonal, leadership, and organizational skills looking to pursue the open Patient Care Coordinator position at Palm Vascular Centers. I am committed to growing with the company and using my Bachelor’s Degree in Health Services Administration to achieve this goal. Detail-oriented and efficient.
Team-work and leadership expertise.
Multitasking and fast-paced environments.
Decision making and problem-solving skills.
Highest level of professionalism in work ethic and business practices.
Service-oriented [Job Title] focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Good verbal/written English communication skills.
Excellent customer service and organizational skills.
Book
Communication skills
Clients
Client
Excellent customer service
Driving
English
Filing
Financial
Inventory
Organizational skills
Performance reviews
Quality
Recruiting
Retail
Sales
Selling
Scheduling
Teamwork
Phone
Answer phones
Upgrades
Vision
Written
Team Leadership
Budgeting
Data Entry
Staff Development
Staff Management
Employee Training
Financial Management
Quality Management
Business Planning
Key Performance Indicators (KPIs)
Disciplinary Procedures
Customer Complaint Resolution
Performance Improvement
New Hire Orientation
Occupational Health and Safety
Customer Checkout
Experience
11/2019 to CurrentCenter ManagerHarris County Dept Of Education | Houston, TX,
Responsible for ensuring every guest has a memorable experience, while delivering the company’s desired financial results.
Leading both Guest Service Associates and Wax Specialists to reach center metrics and KPIs.
Responsible for recruiting, developing, and retaining talent.
Routinely recruit and present quality candidates who reflect the EWC brand and will deliver the desired results.
Selling retail products and wax passes to meet the desired monthly targets.
Manage and adjust employee schedules and daily tasks to meet business goals.
Conduct performance reviews for staff.
Understand and communicate the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
I schedule, confirm, and close transactions.
I place online orders for the operating supplies of the company.
I also make sure to do inventory once a week and bank deposits twice a week.
Assessed, optimized and elevated operations to target current and expected demands.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
Motivated and led team members to work together to achieve targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Supervised daily activities and performance of up to [Number] regular employees.
Generated daily operational and sales reports for corrective action or continuous improvement.
01/2018 to 04/2019Lead Front Desk AssociateMassage Envy | Dumfries, VA,
Answer phones, book appointments, sell memberships, gift cards, and upgrades.
Greeted guests at front desk.
Effectively communicate sales, promotions, and service options with clients.
Scheduling appointments and balancing the daily schedule.
Meeting membership sales goals.
Set guest and group reservations and processed check-ins and check-outs.
Created and optimized employee schedules to secure proper coverage for all shifts.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Managed customer complaints and rectified issues to complete satisfaction.
09/2015 to 06/2017Front Desk AssociateWts International, Inc. | Minneapolis, MN,
Answering phone calls.
Checking members and guests in and out for appointments.
Greeting clients upon arrival.
Filing client paperwork as needed.
Meeting membership sales goals.
08/2015 to 12/2015Physical Therapy InternExos | Venice, CA,
Assisted the PT with initial evaluations and assessing symptoms and treatment plans.
Communicated with the patient and assisted when needed.
Provided hands – on orthopedic treatments.
Interchanged lumbar ice packs.
Provided electrotherapy on patients with the assistance of the therapist.
Education and Training
Expected in 2020Bachelor of Science | Health Services AdministrationUniversity of Central Florida, Orlando, FLGPA: President’s Honor Roll and Dean’s List, GPA: 98
Expected in 2016Associate of Arts | Miami Dade College, Miami, FLGPA:
Activities and Honors
Upsilon Phi Delta Honor Society Member
Certifications
CPR
First-Aid
The Institute for Healthcare Improvement’s Basic Certificate in Quality and Patient Safety
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