Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Individual with strong interpersonal, leadership, and organizational skills looking to pursue the open Patient Care Coordinator position at Palm Vascular Centers. I am committed to growing with the company and using my Bachelor’s Degree in Health Services Administration to achieve this goal. Detail-oriented and efficient.
  • Team-work and leadership expertise.
  • Multitasking and fast-paced environments.
  • Decision making and problem-solving skills.
  • Highest level of professionalism in work ethic and business practices.

Service-oriented [Job Title] focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

  • Good verbal/written English communication skills.
  • Excellent customer service and organizational skills.
  • Book
  • Communication skills
  • Clients
  • Client
  • Excellent customer service
  • Driving
  • English
  • Filing
  • Financial
  • Inventory
  • Organizational skills
  • Performance reviews
  • Quality
  • Recruiting
  • Retail
  • Sales
  • Selling
  • Scheduling
  • Teamwork
  • Phone
  • Answer phones
  • Upgrades
  • Vision
  • Written
  • Team Leadership
  • Budgeting
  • Data Entry
  • Staff Development
  • Staff Management
  • Employee Training
  • Financial Management
  • Quality Management
  • Business Planning
  • Key Performance Indicators (KPIs)
  • Disciplinary Procedures
  • Customer Complaint Resolution
  • Performance Improvement
  • New Hire Orientation
  • Occupational Health and Safety
  • Customer Checkout
11/2019 to Current Center Manager Harris County Dept Of Education | Houston, TX,
  • Responsible for ensuring every guest has a memorable experience, while delivering the company’s desired financial results.
  • Leading both Guest Service Associates and Wax Specialists to reach center metrics and KPIs.
  • Responsible for recruiting, developing, and retaining talent.
  • Routinely recruit and present quality candidates who reflect the EWC brand and will deliver the desired results.
  • Selling retail products and wax passes to meet the desired monthly targets.
  • Manage and adjust employee schedules and daily tasks to meet business goals.
  • Conduct performance reviews for staff.
  • Understand and communicate the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
  • I schedule, confirm, and close transactions.
  • I place online orders for the operating supplies of the company.
  • I also make sure to do inventory once a week and bank deposits twice a week.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
  • Motivated and led team members to work together to achieve targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised daily activities and performance of up to [Number] regular employees.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
01/2018 to 04/2019 Lead Front Desk Associate Massage Envy | Dumfries, VA,
  • Answer phones, book appointments, sell memberships, gift cards, and upgrades.
  • Greeted guests at front desk.
  • Effectively communicate sales, promotions, and service options with clients.
  • Scheduling appointments and balancing the daily schedule.
  • Meeting membership sales goals.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Managed customer complaints and rectified issues to complete satisfaction.
09/2015 to 06/2017 Front Desk Associate Wts International, Inc. | Minneapolis, MN,
  • Answering phone calls.
  • Checking members and guests in and out for appointments.
  • Greeting clients upon arrival.
  • Filing client paperwork as needed.
  • Meeting membership sales goals.
08/2015 to 12/2015 Physical Therapy Intern Exos | Venice, CA,
  • Assisted the PT with initial evaluations and assessing symptoms and treatment plans.
  • Communicated with the patient and assisted when needed.
  • Provided hands – on orthopedic treatments.
  • Interchanged lumbar ice packs.
  • Provided electrotherapy on patients with the assistance of the therapist.
Education and Training
Expected in 2020 Bachelor of Science | Health Services Administration University of Central Florida, Orlando, FL GPA:
President’s Honor Roll and Dean’s List, GPA: 98
Expected in 2016 Associate of Arts | Miami Dade College, Miami, FL GPA:
Activities and Honors
Upsilon Phi Delta Honor Society Member
  • CPR
  • First-Aid
  • The Institute for Healthcare Improvement’s Basic Certificate in Quality and Patient Safety

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School Attended

  • University of Central Florida
  • Miami Dade College

Job Titles Held:

  • Center Manager
  • Lead Front Desk Associate
  • Front Desk Associate
  • Physical Therapy Intern


  • Bachelor of Science
  • Associate of Arts

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