Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Keep loan operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar loan [ markets and proactive in capturing new customers and business opportunities. Serviced-focused dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Skilled [ Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 8[ years in the field. Excellent planning and problem-solving abilities. Multi-talented office manager [ consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Regulatory Standards
  • Operations Oversight
  • Team Leadership
  • Scheduling
  • Teamwork
  • Recordkeeping
  • Staff Management
  • Employee Training
  • Financial Management
  • Market Strategy
  • Performance Appraisals
  • Quality Management
  • Marketing Materials
Work History
03/2013 to Current Center Manager Brown University | Providence, RI,
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed work and performance of more than 2 employees.
  • Maintained organized, safe and clean [ facility to keep productivity high and maximize customer satisfaction.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
  • Increased[ [
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
01/2009 to 02/2012 Department Supervisor Continental | Sun Prairie, WI,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Handled cash register, returns and refunds.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Built and designed large displays weekly to promote specific products.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
06/1997 to 12/2008 Area Manager Aquasafe Pool Management, Inc. | Randallstown, MD,
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed inventory and reduced shrinkage by 28[% through detailed monitoring of daily operations and stock.
  • Managed inventory and reduced shrinkage by 18[% through detailed monitoring of daily operations and stock.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised 12 [ location managers and managed [ [ assets, maintaining contractual, compliance and reporting requirements for all areas and assets. At one time we had 31 locations.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Expected in 03/1983 GED | Brazoria Community College, Clute, TX, GPA:

I maintained a 50% + gross margin. I maintained this for my entire career. I was also 2nd lowest charge off YTD. I maintained a 11-15% if our allowed 25% charge off. I controlled all of our office expenses. I keep expenses below allowed.

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School Attended

  • Brazoria Community College

Job Titles Held:

  • Center Manager
  • Department Supervisor
  • Area Manager


  • GED

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