Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Performance- driven professional with an extensive client relationship and management background. I have a strong desire to positively impact business performance. Exceptional communication skills coupled with the ability to establish rapport with clients. Focused and dedicated to quality improvement and company growth through strong leadership and creativity.
Highlights
Employee scheduling
Inventory control procedures
Loss prevention
Organized
Time management
Personnel training and development
Proficient in MS Office
Accomplishments
Awarded 3 merit increases during the first 2 years of employment. Met monthly sales goals for 6 months straight. Achieved quarterly bonuses each quarter since current position. Consistently makes profit for my store.
Experience
Center Manager, 07/2014 to Current Citizens Business Bank – Fontana, CA,
Achievements:
Awarded 3 shooting stars awards for highest sales and best performance in the District
Achieved a quarterly bonus last two quarters
Responsibilities:
Achieve company objectives for sales and profit performance
Hiring of all team members and monitoring new hire orientation procedures
Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives
Conducting regular Operations Reviews and Performance Appraisals
Ensuring execution on all people related initiatives
Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members
Ensuring a positive customer experience
Ensure the maintenance of fiscal reporting procedures within center
Monitor and direct marketing activities within center to achieve pre-established sales objectives
Required to perform quarterly safety inspections of center Ensure team members within center are consistently applying FedEx Office Policies and Procedures
Ensure center cleanliness and execution of internal processes
All other duties as needed or required.
Assistant Manager, 09/2013 to 07/2014 Arbys – Batesville, SC,
Achievements:
Chosen to attend Corporate functions
Promoted
Responsibilities:
Leads a center business unit
Focus on creating a consistent and positive customer experience
Assists in the supervision and oversight of all team members and business operations
Manages center in the absence of the center manager, completing audits, payroll, store functions etc.
The center assistant manager is required to perform all functions normally performed by the team member.
Train and coach team members on old and new company policies and systems.
Sales Consultant, 03/2013 to 09/2013 The Body Shop – Albany, NY,
Achievements:
Highest sales 2 months in a row
Highest survey rating 3 months
Responsibilities:
Worked in sales and basic store functions.
Set planograms and signage Counted down the deposits and bill pay kiosk Did weekly inventory counts Was given Lead responsibilities to help Store manager Covered and worked as a Technician as well.
DEPUTY CIA DCI SUPERVISOR, 05/2012 to 03/2013 Sterigenics – Charlotte, NC,
Achievements:
Monthly bonus every month for exceeding departmental goals
Awarded free employee stock purchases for exceeding quarterly performances
Achieved a free lunch and meeting with the CEO for continuing exceptional performance
Responsibilities:
Responsible for the operations of the Geek Squad Precinct and Auto Tech Bay within SOP.
Responsible for the teaching, coaching, and recognizing Agent and Auto Tech.
Responsible for driving the Services Business Teaches behaviors appropriate to execute business group strategies to drive exceptional business results.
Ensures customers' end-to-end needs are met and that no customer is ever left unserved or underserved and is a brand ambassador for both the Geek Squad and Best Buy brands.
Responsible for monthly, quarterly and yearly reviews for employees.
Keyholder for the store, responsible to open and close the store.
Arming and disarming the building and install bay.
Process Supervisor, 01/2012 to 05/2012 Concentra – Cincinnati, OH,
Achievements:
I quickly organized and brought inventory up to company standards
Responsibilities:
Supervised staff
Planned coordinated and executed action plans
Calibrated schedules and made on the spot adjustments as needed
Recruited and interviewed potential employees
Organized recruitment, employee files and expense logs
Implemented business plans for the success of the business
Created recognition programs for operations
Handled stores P&L, Good Faith projects, and Deposits
Kept inventory accurate.
Back Office Lead, 08/2007 to 01/2012 Best Buy – City, STATE,
Achievements:
Awarded free stock purchase for performance
Awarded employee of the month for a number of months
Responsibilities:
Handled cash-in and cash-out
Handled the safe and deposit
Handled the money log book and P&L for the store
Fixed complicated order transactions via OMS
New hire coordinator
Handled and organized employee files including transferring them to the proper locations
Handled money transfers to the bank via Guarda.
Education
High School Diploma: , Expected in 2005 Fenger Academy High School - Chicago, IL GPA:
Top 5% of class
Some College: Business Administration, Expected in Devry University - Tinley Park, IL GPA:
Continuing education in Business Administration and Hospitality. Coursework in Business, Communications and Organizational Psychology. Coursework in Business and Management
Skills
Accounts receivable, Advertising, Management, Business operations, Business plans, Coaching, Direct marketing, Hiring, Inventory
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