center manager resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Performance- driven professional with an extensive client relationship and management background. I have a strong desire to positively impact business performance. Exceptional communication skills coupled with the ability to establish rapport with clients. Focused and dedicated to quality improvement and company growth through strong leadership and creativity.
  • Employee scheduling
  • Inventory control procedures
  • Loss prevention

  • Organized
  • Time management
  • Personnel training and development
  • Proficient in MS Office

Awarded 3 merit increases during the first 2 years of employment. Met monthly sales goals for 6 months straight. Achieved quarterly bonuses each quarter since current position. Consistently makes profit for my store.

07/2014 to Current
Center Manager Citizens Business Bank Fontana, CA,


  • Awarded 3 shooting stars awards for highest sales and best performance in the District
  • Achieved a quarterly bonus last two quarters


  • Achieve company objectives for sales and profit performance
  • Hiring of all team members and monitoring new hire orientation procedures
  • Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives
  • Conducting regular Operations Reviews and Performance Appraisals
  • Ensuring execution on all people related initiatives
  • Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
  • Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members
  • Ensuring a positive customer experience
  • Ensure the maintenance of fiscal reporting procedures within center
  • Monitor and direct marketing activities within center to achieve pre-established sales objectives
  • Required to perform quarterly safety inspections of center Ensure team members within center are consistently applying FedEx Office Policies and Procedures
  • Ensure center cleanliness and execution of internal processes
  • All other duties as needed or required.
09/2013 to 07/2014
Assistant Manager Arbys Batesville, SC,


  • Chosen to attend Corporate functions
  • Promoted


  • Leads a center business unit
  • Focus on creating a consistent and positive customer experience
  • Assists in the supervision and oversight of all team members and business operations
  • Manages center in the absence of the center manager, completing audits, payroll, store functions etc.
  • The center assistant manager is required to perform all functions normally performed by the team member.
  • Train and coach team members on old and new company policies and systems.
03/2013 to 09/2013
Sales Consultant The Body Shop Albany, NY,


  • Highest sales 2 months in a row
  • Highest survey rating 3 months


  • Worked in sales and basic store functions.
  • Set planograms and signage Counted down the deposits and bill pay kiosk Did weekly inventory counts Was given Lead responsibilities to help Store manager Covered and worked as a Technician as well.
05/2012 to 03/2013
DEPUTY CIA DCI SUPERVISOR Sterigenics Charlotte, NC,


  • Monthly bonus every month for exceeding departmental goals
  • Awarded free employee stock purchases for exceeding quarterly performances
  • Achieved a free lunch and meeting with the CEO for continuing exceptional performance


  • Responsible for the operations of the Geek Squad Precinct and Auto Tech Bay within SOP.
  • Responsible for the teaching, coaching, and recognizing Agent and Auto Tech.
  • Responsible for driving the Services Business Teaches behaviors appropriate to execute business group strategies to drive exceptional business results.
  • Ensures customers' end-to-end needs are met and that no customer is ever left unserved or underserved and is a brand ambassador for both the Geek Squad and Best Buy brands.
  • Responsible for monthly, quarterly and yearly reviews for employees.
  • Keyholder for the store, responsible to open and close the store.
  • Arming and disarming the building and install bay.
01/2012 to 05/2012
Process Supervisor Concentra Cincinnati, OH,


  • I quickly organized and brought inventory up to company standards


  • Supervised staff
  • Planned coordinated and executed action plans
  • Calibrated schedules and made on the spot adjustments as needed
  • Recruited and interviewed potential employees
  • Organized recruitment, employee files and expense logs
  • Implemented business plans for the success of the business
  • Created recognition programs for operations
  • Handled stores P&L, Good Faith projects, and Deposits
  • Kept inventory accurate.
08/2007 to 01/2012
Back Office Lead Best Buy City, STATE,


  • Awarded free stock purchase for performance
  • Awarded employee of the month for a number of months


  • Handled cash-in and cash-out
  • Handled the safe and deposit
  • Handled the money log book and P&L for the store
  • Fixed complicated order transactions via OMS
  • New hire coordinator
  • Handled and organized employee files including transferring them to the proper locations
  • Handled money transfers to the bank via Guarda.
Expected in 2005 to to
High School Diploma:
Fenger Academy High School - Chicago, IL

Top 5% of class

Expected in to to
Some College: Business Administration
Devry University - Tinley Park, IL

Continuing education in Business Administration and Hospitality. Coursework in Business, Communications and Organizational Psychology. Coursework in Business and Management


Accounts receivable, Advertising, Management, Business operations, Business plans, Coaching, Direct marketing, Hiring, Inventory

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Resume Overview

School Attended

  • Fenger Academy High School
  • Devry University

Job Titles Held:

  • Center Manager
  • Assistant Manager
  • Sales Consultant
  • Process Supervisor
  • Back Office Lead


  • High School Diploma
  • Some College

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