center manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Operational leader with over 20 years management experience with exceptional people skills. Versed in a variety of environments including warehousing, fast food, and blood/plasma collections. Desires a role that I can utilize my skills and knowledge to effectively manage multiple roles and responsibilities, while maintaining professionalism, safety, and productivity and managing budgets.
  • Quick learner
  • Results-oriented
  • Training and development
  • Client-focused
  • Reports generation and analysis
  • Microsoft Office
  • Operations management
  • Computer proficient
  • Financial records and processing
  • Proficiency in Word, Excel, Power Point
  • Internal Auditing
  • File/records maintenance
  • Change management
  • Weekly Payroll
Center Manager, 02/2015 to Current
Youth In NeedWentzville, MO,
Served as mentor to junior team members.
Increased profits by developing, initiating, and managing training and development along with strategics to improve efficiencies.
Provide overall supervision to 40-50 employees.Troubleshoot and resolve problems or complaints of employees, customers, auditors, guests.Implement and manage marketing programs designed to recruit, train, and retain customers and staff.Review financial data and management reports to ensure a proper gross profit level with P & L responsibilities.Provided direct oversight of all Internal and External Auditors such as PPTA, OSHA, FDA, GHA, CLIA, and other government regulated bodies.Ensure that donor/SOP/product safety is maintained by following GMP regulations.Other operational responsibilities include hiring, effective evaluations, corrective action, risk management.
Supervisor/ APH, 02/2012 to Current
Books-A-Million, Inc.Tulsa, OK,
Supervised the production team and order-picking auto parts  in the warehouse distribution environment.
Offered instruction, coaching and motivation to employees during the shift.
Oversaw picking production and checked for accuracy, quality and to ensure that all project specifications were met.
Developed and implemented standards and procedures that ensured the safety of product and employee.
Prevented store losses using awareness, attention to detail, integrity, and  quality.
Cross-trained and provided back-up for other supervisors when needed.
Performs duties as APH as transitioned to PT status do to FT career and assist in any area as needed and FT career permits.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Performed distribution opening/closing duties, including production reports, quality reports, corrective action, effective evaluations, risk management, quality control, coaching and mentoring, labor, and checking all equipment for proper functioning.
Provide supervision for 20-30 employees.
Assistant General Manager, 02/2011 to 02/2012
Apex SystemsIndependence, OH,
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Maximized team performance by encouraging, training and disciplining employees.
Placed new inventory orders and oversaw correct restocking procedures.
Maintained physical and computer file systems.
Managed store money with high accuracy and prepared daily bank deposits.
Built and maintained effective accounts receivable and cash flow monitoring systems.
Mentor, coached and trained team members.
Identified inefficiencies and made recommendations for process improvements.
Provide supervision to 20-30 employees.
Operations Manager, 08/1996 to 01/2011
Walmart Distribution Warehouse CenterCity, STATE,
Served as mentor to junior team members.
Identified inefficiencies and made recommendations for process improvements.
Mentor, coached and trained team members.
Operational manager over multiple functions including but no limited to inbound and outbound operations, central receiving office, and quality assurance.licensed equipment operator, hazmat certified, safety team leaders, fire brigade member.Experienced in effective evaluations, behavioral interviewing, volume forecasting, terminations, effective evaluations, commendations, training and development, ADA, team-building, diversity awareness, and much more.Attended and certified in senior leadership seminar, corporate ethics, harassment and awareness protection, workplace violence.Provide supervision for the warehouse for 200 plus employees.
Education and Training
: Combat Medic, Expected in 2001 to US Army - ,
Served eight year term in the US Army as a combat medic receiving an honorable discharge for completion of service term.
High School Diploma: Healthcare, Expected in 1994 to STOCKTON R-I HIGH SCHOOL - Stockton, MO
Received HS Diploma with vocational training in Healthcare.
Activities and Honors
Active leader in participation for United Way, Immune Deficiency Foundation, raising funds for other charitable events such as for the area food banks, school supplies for the lower income families, and donate blood at the local blood bank.

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Resume Overview

School Attended

  • US Army

Job Titles Held:

  • Center Manager
  • Supervisor/ APH
  • Assistant General Manager
  • Operations Manager


  • High School Diploma

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