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Enthusiastic, entrepreneurial and customer-oriented Center Manager,
Passionate about building productive relationships with parents, teachers, other team members and partners,
Experienced in identifying customer needs to create targeted marketing campaigns.
Eurocentres is a Swiss-owned international organization with language schools in over 30 countries. As Center Manager for Eurocentres Amboise in France, I was able to:
Improve customer relations through regular written feedback and constant contact with students, responding to this feedback in weekly meetings with both administrative and academic personnel,
Recuperate previously 'lost' group contracts, including the Georgetown Visitation Prep School in Washington DC, who had not held their annual study trip in Amboise for several years,
Organize and host several FAM trips for international educational travel agents,
Create a successful online marketing campaign targeting the French language departments of the UK's top 100 Boarding Schools (16-18 year old students)
Bring in 'local' students by meeting real estate agents, building and renovation companies, the Tax Office and the Town Hall, who then gave our brochures to newly-arrived foreign residents,
Open the school to the local community, initiating a scheme of gifts and reductions for Eurocentres' students in local shops and negotiating one-on-one, high-profit hourly lessons for non-francophone executives of local companies,
Increase the number and quality of our 'Host' families and include them in student social activities,
Negotiate a partnership with the Managing Director of the Clos Lucé Château and Museum (last home of Leonardo da Vinci where he painted the Mona Lisa), thereby increasing the number of historically-oriented students, notably from Italy,
Improve the internal and external image of the Amboise school by participating actively in advertising, marketing and brochure-creation meetings,
Animate a highly successful weekly cheese and wine-tasting event for students,
Ensure the maintenance and re-decoration of the 1830s listed school building with no disruption to classes,
Generate weekly, monthly, quarterly and annual financial and activity reports to Head Office, participating in follow-up analytical progress meetings in our Paris, London and Zürich offices.
Euro Pierre Investissements is a family-owned property renovation and rental company.
Analysis of building, demolition and renovation needs,
Composition of Works Team for each site,
Comparison and negotiation of quotes,
Advertising creation and management both online and in the written press,
Site visits with future tenants and research into their financial background and guarantees, plus negotiations with banks and insurance companies,
Problem solving and maintenance of good relations with tenants.
Taught conversational and written English to adult professionals in a business environment,
Volunteer, gave English lessons to children aged 4 to13 using games and songs, theater/sketches and the BBC's excellent "Muzzy" program.
Problem-solving: judicial repatriations, medical emergencies, organizing transport of anything from valuable musical instruments and works of art to human organs and even racehorses!
Creation and management of complex itineraries for VIP clients,
Calculating best possible pricing structure for clients and selling other Air France and partner products (hotels, chauffeur-driven or hire cars, excursions etc.)
Principal clients included :
ETHYPHARM Sarl, international generic pharmaceutical company (technical documentation necessary for the FDA in American English for new drug applications, sales and distributor contracts, product descriptions),
SANOFI S.A., international pharmaceutical company (marketing material and brochures).
Improvement and expansion of existing distribution network in francophone West Africa,
Regular stock-taking and inspections to ascertain damage caused by climate, theft, poor handling and transport conditions, and finding solutions,
Visiting distributors and clients to promote new products (bush hospitals, large pharmacies, mining companies etc.) using demonstrations, presentations and one-to-one meetings and/or training sessions with medical practitioners,
Complete follow-up from order placement, through payment collection, to end delivery,
In close coordination with the international marketing team, regular analysis of sales data and creation of annual marketing and advertising plans.
I worked in close collaboration with Dr Uwe Kitzinger, Dean of INSEAD:
All habitual PA duties and responsibilities plus
Implemented strategies to extend and improve the renown of INSEAD's trilingual European MBA Program to students in top Universities worldwide and leading international companies,
Interviewing prospective students in conjunction with the Admissions Department,
Writing Press Releases to announce annual results, forecasts, major company recruitment campaigns, VIP visits and other noteworthy events,
Organized the annual Summer INSEAD Ball at the Château de Vaux-le-Vicomte.
Institut Européen d'Administration des Affaires (European Institute for Business Administration; now know simply as INSEAD)
INSEADI Never Stop Eating And Drinking
Kingston University - Kingston-upon-Thames, London
Core Subject (Major) : Business Administration
Optional Subjects (Minors) : International Marketing, Languages (French and Italian), Leadership and Human Resource Management
Shene Sixth Form College - Shene, Surrey
English Literature, French, Italian, Music
English: mother tongue
French: bilingual
Italian: conversational
German: good notions (currently studying for personal pleasure)
Extensive experience with Internet and Microsoft Office Suite : Word, Excel, Outlook and Power Point as well as in-house software for managing student reservations, examination results and resultant diploma creation.
First-aid certificate and experience
Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service Multi-Task Management, Organizational Skills, Prioritization, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, excellent communication skills
Computer proficiency using Internet and Microsoft Office Suite: Word, Excel, Outlook and Power Point, as well as in-house software systems (Eurocentres 'Citrix', Air France 'Amadeus'),
First-aid/CPR certificate with 'hands-on' experience,
Excellent communication and relational skills,
Many years of presentation experience, both one-to-one and to large audiences,
Assessment of client needs and customer relations expertise,
Good organizational, prioritization, time management and multi-tasking skills,
Extremely positive and happy outlook on work and life!
English teacher to French unemployed adults in Tours, France
English teacher to children both in my own children's school and to a voluntary organization 'The Garden School'
Frequent Reader at Sunday Mass, St Paul's Episcopal Church, K Street, Washington
Currently organizing a special French Mass at St Paul's, planned for 18th April 2015
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Resume Overview
School Attended
- Kingston University
- Shene Sixth Form College
Job Titles Held:
- Center Manager
- General Manager, Gérant
- English Teacher
- Land Crew Business Class booking agent (part time)
- Translator English/French, French/English
- Sales and Marketing Manager - French West Africa
- Assistant to Olivier Giscard d'Estaing, Directeur Général and INSEAD founder
Degrees
- BSc (Hons)
- 4 x 'A' Levels
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