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Ambitious student pursuing a biology degree eager to contribute developed knowledge in a conservation role. Skilled in customer service and problem solving in various settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
- Animal behavior management techniques
- Problem resolution
- Physical stamina
- First Aid/CPR
- Communications
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- Inventory management
- Organization
- Customer service
- Cash and credit card transactions
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Center Attendant, 01/2019 to Current
Vail Resorts – Brighton, MI,
- Resolved customer complaints and fostered customer retention and loyalty.
- Reviewed daily sales transactions and analyzed for errors.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Delivered updated and accurate information in response to guest inquiries.
- Delivered top quality customer service in professional manner while managing multiple tasks.
- Processed order transactions, including debit and cash operations.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Recorded accurate customer orders utilizing company computer system.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Earned reputation for good attendance and hard work.
Rescue Volunteer, 06/2018 to Current
Girl Scouts Of Wisconsin Southeast – West Bend, WI,
- Performed custodial duties, including mopping, sweeping and sterilizing equipment.
- Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
- Stocked delivered animal food and supplies in central supply room.
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Maintained daily care logs for sheltered animals.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Identified animal health concerns and discussed problems with supervisors.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Refilled disinfectant bottles, sanitized counters, utensils, equipment and floors and placed clean towels at each station following shift completion.
- Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Removed animal waste from enclosures, placing in trash receptacles.
Trip Leader, 08/2017 to Current
Old Dominion University – City, STATE,
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated safety knowledge through Wilderness First Aid and CPR Training
- Created agendas and communication materials for team meetings.0-p
- Leveraged Google Sheets and Microsoft Excel to input and compile data gathered from various sources.
- Improved customer satisfaction by finding creative solutions to problems.
- Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
- Mentored staff and students in safety procedures and protocols to prevent accidents and injuries.
- Observed participants for signs of physical distress and stopped activity to administer care.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Engaged with participants to encourage involvement in different recreational activities.
- Participated in games and recreational activities which encouraged individuals and staff to join in.
- Established long lasting relationships with both staff members and students through effective communication.
- Organized and lead variety of small and large group activities, including ice breakers, team building and debriefing activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Established, identified and assessed event goals and intended outcomes.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Maintained facilities, grounds and equipment to ensure community safety and attract attention.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Advertised for upcoming events to promote engagement and involvement.
- Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
- Mediated conflicts between campers by deescalating and digressing.
Animal Husbandry Intern, 11/2017 to 08/2018
The Bunny Hutch And CLIMATES-Rescue – City, STATE,
- Performed custodial duties, including mopping, sweeping and sterilizing equipment.
- Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
- Stocked delivered animal food and supplies in central supply room.
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Walked animals in assigned area to complete daily enrichment.
- Maintained daily care logs for sheltered animals.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Identified animal health concerns and discussed problems with supervisors.
- Adhered to all animal care plans, medication requirements and dietary restrictions while providing care.
- Kept animals safe by remaining alert to environmental conditions such as temperature, humidity and light.
- Maintained clean and orderly runs, exhibits and cages.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Walked animals outside for potty breaks two times per shift to avoid accidents in play areas and on bedding.
- Refilled bottles, sanitized equipment, utensils and all surfaces and placed clean towels at each station following shift completion.
- Administered treatments to sick or injured animals and consulted supervisors to handle more complex concerns.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Offered every guest exceptional customer service and support, as well as top-notch care to each animal.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Bathed, dried and/or groomed animals each day.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Removed animal waste from cages, runs and exhibits, placing in trash receptacles or in-ground septic systems.
- Treated basic wellness issues such as superficial wounds and called in assistance for more complex concerns.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Promoted optimal physical and social health by feeding and watering every animal on regular schedule as well as providing enrichment.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
: Biology, Expected in
Old Dominion University - Norfolk, VA
GPA:
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