Ambitious student pursuing a biology degree eager to contribute developed knowledge in a conservation role. Skilled in customer service and problem solving in various settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Animal behavior management techniques
Problem resolution
Physical stamina
First Aid/CPR
Communications
Inventory management
Organization
Customer service
Cash and credit card transactions
Experience
Center Attendant, 01/2019 to Current Vail Resorts – Brighton, MI,
Resolved customer complaints and fostered customer retention and loyalty.
Reviewed daily sales transactions and analyzed for errors.
Responded effectively to customer questions and inquiries and provided information regarding products.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Delivered updated and accurate information in response to guest inquiries.
Delivered top quality customer service in professional manner while managing multiple tasks.
Processed order transactions, including debit and cash operations.
Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Recorded accurate customer orders utilizing company computer system.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Earned reputation for good attendance and hard work.
Rescue Volunteer, 06/2018 to Current Girl Scouts Of Wisconsin Southeast – West Bend, WI,
Performed custodial duties, including mopping, sweeping and sterilizing equipment.
Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
Stocked delivered animal food and supplies in central supply room.
Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
Maintained daily care logs for sheltered animals.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Identified animal health concerns and discussed problems with supervisors.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Refilled disinfectant bottles, sanitized counters, utensils, equipment and floors and placed clean towels at each station following shift completion.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Collected and documented animal information such as weight, size, physical condition and food intake.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Removed animal waste from enclosures, placing in trash receptacles.
Trip Leader, 08/2017 to Current Old Dominion University – City, STATE,
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated safety knowledge through Wilderness First Aid and CPR Training
Created agendas and communication materials for team meetings.0-p
Leveraged Google Sheets and Microsoft Excel to input and compile data gathered from various sources.
Improved customer satisfaction by finding creative solutions to problems.
Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
Mentored staff and students in safety procedures and protocols to prevent accidents and injuries.
Observed participants for signs of physical distress and stopped activity to administer care.
Enforced discipline and policies to protect safety of recreational activity participants.
Engaged with participants to encourage involvement in different recreational activities.
Participated in games and recreational activities which encouraged individuals and staff to join in.
Established long lasting relationships with both staff members and students through effective communication.
Organized and lead variety of small and large group activities, including ice breakers, team building and debriefing activities.
Helped participants enjoy activities while ensuring adherence to protocol.
Established, identified and assessed event goals and intended outcomes.
Developed events and programs in consideration of needs, abilities and interests of participants.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Maintained facilities, grounds and equipment to ensure community safety and attract attention.
Planned, organized, facilitated and promoted diverse recreational programs.
Advertised for upcoming events to promote engagement and involvement.
Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Mediated conflicts between campers by deescalating and digressing.
Animal Husbandry Intern, 11/2017 to 08/2018 The Bunny Hutch And CLIMATES-Rescue – City, STATE,
Performed custodial duties, including mopping, sweeping and sterilizing equipment.
Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
Stocked delivered animal food and supplies in central supply room.
Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
Walked animals in assigned area to complete daily enrichment.
Maintained daily care logs for sheltered animals.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Identified animal health concerns and discussed problems with supervisors.
Adhered to all animal care plans, medication requirements and dietary restrictions while providing care.
Kept animals safe by remaining alert to environmental conditions such as temperature, humidity and light.
Maintained clean and orderly runs, exhibits and cages.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Walked animals outside for potty breaks two times per shift to avoid accidents in play areas and on bedding.
Refilled bottles, sanitized equipment, utensils and all surfaces and placed clean towels at each station following shift completion.
Administered treatments to sick or injured animals and consulted supervisors to handle more complex concerns.
Collected and documented animal information such as weight, size, physical condition and food intake.
Offered every guest exceptional customer service and support, as well as top-notch care to each animal.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Bathed, dried and/or groomed animals each day.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Removed animal waste from cages, runs and exhibits, placing in trash receptacles or in-ground septic systems.
Treated basic wellness issues such as superficial wounds and called in assistance for more complex concerns.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Promoted optimal physical and social health by feeding and watering every animal on regular schedule as well as providing enrichment.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Education and Training
: Biology, Expected in Old Dominion University - Norfolk, VA GPA:
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