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CDL Truck Driver Resume Example

Resume Score: 80%

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Ja'Lescia
Girouard
Professional Summary

Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator with ability to effectively interact with others. Quick learner with management potential. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Energetic Delivery Man focused on maintaining accurate delivery records, recording tracking information and completing driver log and truck performance forms. Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Well-qualified Customer Service Rep proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Skills
  • Commercial driving
  • Hazardous Materials Endorsement
  • Route logs
  • GPS and route planning
  • Order picking and processing
  • Logistics planning
  • Intermodal logistics
  • Vehicle maintenance and repair
  • Truckn Pro
  • Hydraulics
  • Pretrip inspections
  • DDL log software
  • Lockout remedies
  • Tractor-trailer driving specialist
  • Heavy haul expert
  • Dry van specialist
  • Vehicle systems expertise
  • Equipment operation
  • Credit card processing
  • International sales support
  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Recordkeeping strengths
  • Shipping procedures understanding
  • Money handling abilities
  • Strategic sales knowledge
  • Staff education and training
  • Warehousing functions
  • Key holder experience
  • Multi-line phone talent
  • Good listening skills
  • Professional telephone demeanor
  • Route dispatch
  • Technical Support
  • Account management
  • Retail store support
  • Receiving support
  • Key stakeholder relationship building
  • Training development aptitude
  • Administrative support
  • Stock management
  • Service standard compliance
  • Stocking and replenishing
  • Retail materials management
  • POS systems expert
  • Customer support
  • Documentation and reporting
  • Client Communication
  • Quality Assurance Controls
  • Professional Telephone Voice
  • Answering questions
  • Performance improvement
  • Cash Handling
  • Microsoft Office
  • Payment processing
  • Calm disposition
  • Problem-solving skills
  • Customer Relationship Management
  • Logging call information
  • Quality assurance
  • Brand representation
  • Verbal and written communication
  • Inbound phone calls
  • Customer service optimization
  • 55 WPM
Education
Acadiana High SchoolLafayette, LA05/2009High School Diploma
Accomplishments
  • Earned Class A Doubles, Triples and Tanker Endorsements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 staff members.
  • Resolved product issue through consumer testing.
Work History
Cr England - Global Transportation- CDL Truck Driver
Salt Lake City, UT03/2019 - 01/2021
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 1000-mile transports.
  • Inspected vehicle before and after every trip and conducted minor repairs
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Reported driving hours and data into shift logs for submission to , maintaining high level of accuracy and detail.
  • Transported goods, including hazardous materials, without incident across the U.S.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Operated with safety and skill to avoid accidents and delays.
  • Loaded and unloaded vehicles and secured items for long road trips by using [Type] and [Type] equipment.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Invoiced, collected monies due and settled accounts with shippers each day.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Verified hazardous material product descriptions and determined any discrepancies in paperwork.
  • Completed preventive maintenance and mechanical repairs on [Type] vehicles.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Dropped and hooked trailers and changed configuration of equipment when necessary.
  • Maintained current Class [Type] CDL with Hazardous Materials and Doubles and Triples endorsements.
  • Clearly communicated with dispatchers and [Job title]s, giving updated information, including estimated times of arrival and latest road conditions.
  • Contacted customers to report delayed delivery times, effectively reducing calls to support lines by [Number]%.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
  • Maximized load safety by balancing, securing and weighing products.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Delivered exceptional tow truck service across region, including liaising with local authorities.
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over [Timeframe].
  • Verified contents of inventory loads against shipping papers.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Woody's Services- Customer Service Representative
Lafayette, LA02/2013 - 02/2019
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Drove team revenue totals by bringing in over $[Amount] in sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Regularly exceeded daily sales and product add-on quotas.
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Superior Energy- Call Center Representative
Houston, TX01/2012 - 02/2013
  • Provided information to callers and drafted office emails.
  • Accepted inbound calls and reached out to connect with customers in need of service and support.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Continually advanced product knowledge and communicated updates to employees.
  • Maintained records of general customer service data, as well as customer complaints and results using [Software].
  • Delivered high level of customer support by servicing malfunctioning systems within [Number] hours of complaint calls.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Researched issues related to claims processing to identify origins and implement corrective solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Gathered information from callers about nature of issue and relevant details such as locations.
  • Answered phones when [Job Title] was unavailable and provided callers with requested information.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Drove sales by negotiating deals and managing payment processing.
  • Payment Processing
  • Gained extensive product knowledge from each department to effectively sell merchandise to customers.
  • Demonstrated advanced product knowledge, including item locations, pricing and stock levels.
  • Resolved service problems by clarifying customer complaints, identifying root causes and developing catered solutions.
  • Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
  • Provided customer support and technical support to [Number] customers daily.
  • Enforced quality of products, service and customer support, ensuring comportment with cultural idiosyncrasies.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Increased customer satisfaction rating [Number]% by expanding product lines, offering promotions and building loyalty club membership.
  • Managed claims processing, billing and account reconciliations.
  • Directed budget administration for facility with more than $[Amount] in yearly expenses, including AP/AR and claims processing.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Conducted performance reviews for all [Job title]s to reduce resolution times and improve customer satisfaction ratings.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
  • Completed timely investigations into issues and resolved or escalated customer concerns.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted research into [Type] issues to prevent escalation of customer concerns.
  • Responded quickly to customer concerns and complaints, typically within [Timeframe].
  • Listened to customer concerns and resolved or requested help from other employees.
  • Managed customer concerns and responded to questions concerning [Product or service].
  • Responded quickly to customer concerns and inquiries by phone or email within [Timeframe].
  • Resolved customer concerns regarding loan financing and warranties.
  • Responded to customer concerns swiftly to maintain satisfaction.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Addressed customer concerns immediately and resolved [Type] issues promptly using [Skill] and [Area of expertise].
  • Tackled customer concerns and responded to inquiries within [Number] hours to provide immediate issue resolution.
  • Handled customer concerns and issues effectively by [Action].
  • Responded to customer concerns and issues by [Action].
  • Worked with [Number] customer service supervisors to resolve [Number] customer concerns on [Timeframe] basis.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Managed efficient unloading of freight, inspected merchandise and documented customer concerns for [Job title].
  • Investigated customer concerns to resolve problems and maintain loyalty.
  • Responded to customer concerns and conveyed details about results.
  • Resolved customer concerns and questions promptly.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Investigated and resolved customer concerns and complaints.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Welcomed approximately 250-300 customers per day and answered service or product questions and inquiries.
  • Answered product questions and assisted customers in selection and checkout.
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Resume Overview

Companies Worked For:

  • Cr England - Global Transportation
  • Woody's Services
  • Superior Energy

School Attended

  • Acadiana High School

Job Titles Held:

  • CDL Truck Driver
  • Customer Service Representative
  • Call Center Representative

Degrees

  • High School Diploma

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