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Cdl Truck Driver resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute professional offering polished communication skills. Self-motivated, solution oriented and true team player. Knowledgeable and dedicated customer service professional with extensive experience. Diligent problem solver skilled at listening to customers, suggesting solutions and plan to implement them. I solve problems quickly and deliver a high level of service in every interaction. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Gifted in working with stressed, confused and upset individuals in need of information and supportive guidance.

Education
Murray High School Murray, UT, Expected in GED : - GPA :
Work History
Pitney Bowes Inc. - CDL Truck Driver
Naperville, IL, 01/2015 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Contacted customers to report delayed delivery times.
  • Verified contents of inventory loads against Bills of Lading.

Executed safety practices and inventory loading without customer complaints, accidents or lost-time.

Mondelez International, Inc. - Production Manager/Customer Service, Sales
Lancaster, PA, 01/2007 - 12/2014
  • Tracked stock using company inventory management software.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reviewed repeated issues within operations and business management to solve problems and improve outcomes.
  • Consistently managed 225-person production staff, effectively resolving issues, which resulted in employee performance, and moral on and off the job.
  • Followed through with client requests to resolve problems.
  • Trained and developed new hires in company processes, product knowledge, customer service and production techniques.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in consistently exceeding expectations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for increasing production efficiency and quality.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained accounts by addressing potential problems and offering catered solutions to maintain account status.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Maintained records related to sales, returns and inventory availability.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • scheduled and managed all customer service. designed repair scenarios with structural engineers, communicated with owners, builders, and developers on optimal procedures for solutions, and overseeing customer service crews on more critical scenarios.
Triangle Truss - Customer Service Manager
City, STATE, 01/2001 - 12/2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Communication with Engineers,builders,and developers, regarding optimal service techniques meeting building designs and code requirements.
  • Scheduling with customers, property owners and customer service crews regarding analyses of services, scheduling service, and consulting with engineers in developing service techniques as well as supervising all aspects of service to be correct and complete

Travelbridge International - Marketing OPC (0ff Premises Contact)Manager
City, STATE, 01/1998 - 01/2001
  • Created customized marketing materials to increase product awareness.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Collaborated with product development team to effectively modernize and update promotions.
  • Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.

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Resume Overview

School Attended

  • Murray High School

Job Titles Held:

  • CDL Truck Driver
  • Production Manager/Customer Service, Sales
  • Customer Service Manager
  • Marketing OPC (0ff Premises Contact)Manager

Degrees

  • GED

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