Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional in Life Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Successful School Bus location manager

with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

  • Scheduling
  • Invoicing
  • Inbound and Outbound Calling
  • Product Knowledge
  • Customer Complaint Resolution
  • Quality Management
  • Staff Management
  • Business planning
  • Verbal and written communication
  • Budgeting
  • Job inspections
  • Good telephone etiquette
  • Customer service
Work History
QorvoBend, OR,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Quality Control Inspector, 08/2018 to 09/2019
Kawasaki Rail Mnufacturing.City, STATE,
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Studied blueprints and design specs. monitor operations on the line assigned.Submit reports on qualified or nonqualified rail cars.
  • NCM ( Non-conforming Martials) Inspece new products that come into manufactuer generate reports to the vendor for unqualified products to schedule there return to the vendor. Wrtite a reject report on the product that have been deemed broken or un-useable or to be repaired or returned to vendor.
  • Performs job dutied asskgned by office coordinater, such as prepration of pick list. List of product on the line that have to be retreve and submit report and then assign to a vendor for pick up.
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Location Manager/School Bus Driver, 07/2016 to 05/2018
  • Obtained appropriate permits for various uses of different locations.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Established routes for drivers with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Inspected buses and emergency equipment and verified safe working order for student and driver use.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Reported bus malfunctions or needed repairs.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
Location Manager/School Bus Driver, 05/2012 to 06/2016
First Student TransportationCity, STATE,
  • Job duties included:
  • Mananging a fleet of 15 Buses and 16 empolyees
  • Prepare or maintain employment records related to events such a hireing ,leaves transfers,promotions,and or terminations
  • Hire and train empolyees in CDL an Bus permit perperation along with Drive skill cource training. Comply with traffic regulation to operate vehicles in a safe and courterous manner.
  • Prepare and submit reports that may include the number of passengers on daily routes or trips. Complete hors worked and milage,fule comsumption.
  • Inform applicants of detailes such as duties, responsibilities,compensation, benfites,schudules,working condutions and promotions opportunities.
  • Prepare weekly payroll,address employees issues such as harassments,work complaints or other employee concerns.
  • Work with Zonar bus safety system ,Obeyed federal, NEBRASKA and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Reported bus malfunctions or needed repairs.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Begin as a bus driver for the company in 2012 and was prometed to manager in 2014.Company lost contract, all managers and enployees were aussumed by new company 2016
Associate of Science: Business Administration And Management, Expected in 11/2015
Kaplan University - Lincoln NE,

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School Attended

  • Kaplan University

Job Titles Held:

  • Quality Control Inspector
  • Location Manager/School Bus Driver
  • Location Manager/School Bus Driver


  • Associate of Science

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