Catering Team Leader Resume Example Hershey Entertainment & Resort

CATERING TEAM LEADER

Professional Summary

Trustworthy Teller who enjoys working in a customer-focused work environment. Dependable and punctual with outstanding mathematical aptitude.
With an outstanding background in customer service & sales. Addresses all questions and concerns with customer satisfaction in mind.
Customer Service Representative who achieves high levels of customer satisfaction.

Skills

Work History

Catering Team Leader, 05/2012 to 03/2017
Hershey Entertainment & Resort – 100 Hersheypark Dr, Hershey, PA

Determine food production and maintain food production based on catering demands
Train and supervise employees to ensure friendly, positive guest interactions and provide employees with necessary information to answer guest questions.
Provide training to employees on catering job tasks
Ensure catering is opening and closing based on banquet requirement
Monitor appearance and operations (inside and outside) of the catering locations; cleanliness, music, line allocation food, safety etc.
Monitor staffing levels and report shortages and excess staff to direct supervisor
Ensure safe food handling standards and ensure quality product in line with federal, state and company laws and policies
Ensuring strict adherence to Child Labor Laws, and reporting any potential violations to a full-time manager immediately
Handling both guest compliments and complaints, and be able to answer guest questions or to direct them to the appropriate source of information
Work with Sales Team to assist Clients on an as needed basis
Adhere to financial procedures as it relates to money bags, banquet accounting and revenue reporting
Perform other job related assignments and tasks as assigned

Cashier, 02/2015 to 11/2016
Mcdonalds – 1725 Quentin Rd, Lebanon, Pa 17042

Handled cash and customers through drive-thru and inside the restaurant.

Trained other new employees.

Worked making Sandwiches and Grill.

Banquet Service, 09/2016 to Current
The Pennstater Hotel and Conference Center – 215 Innovation Blvd, State College, PA 16803

Providing exceptional customer service.
Serve food & beverages to banquet guests, prepare tables and buffet food lines with cloths, napkins, and service ware prior to meal function and clear tables.
Banquet Servers must be able to work on their feet for extended periods of time, lift and carry trays of food, dishes, flatware and glassware and perform off premise catering. Work hours are various shifts, including weekends and holidays

Education

Bachelor: Computer Science, Current
Pennsylvannia State University - Old Main, State College, PA, 16801

Resume Overview

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