Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented manager consistently handles high-volume over long shifts while keeping focus. Background communicating clearly to complete orders. Multitasker with history of supporting team and customer needs.

Skilled food preparation team member experienced in readying cold foods, sides and beverages. Reliable in keeping surfaces clean and sanitized for infection control. Always ready to help team members and customers.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Proactive Manager with six years of hands-on experience overseeing team activities and performance. Motivated team leader knowledgeable about safety requirements, industry practices and regulations governing difficult work. Focused professional with attention to detail and clear communication skills.

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Food storage safety
  • Food preparation techniques
  • Kitchen station organization
  • Chef assistance
  • Inventory monitoring
  • Food safety
  • Team contribution
  • Team management
  • Planning
  • Coaching and Mentoring
  • Overseeing Daily Activities
  • Problem-Solving
  • Goal Setting
  • Documentation and Reporting
  • Shift Scheduling
  • Verbal and Written Communication
  • Evaluating Employee Work
  • Staff Training
  • Service Level Agreements
  • Team Supervision
  • Team Check-Ins
  • Onboarding and Orientation
  • Leading Team Meetings
  • Performance Evaluations
  • People Management
  • Quality Improvement
  • Experience in Leadership
  • Problem Resolution
  • Training & Development
Experience
04/2019 to Current Catering Owner First Vehicle Services | Mount Pleasant, SC,
  • Kept customer and food preparation areas clean and well-organized.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
12/2018 to Current Parts Manager Lg Electronics | Lagrange, GA,

Conducting inventory, managing team of fifteenth plus associates, vehicle inspections, payment process,

  • Received, examined and reshelved returned parts.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.
03/2021 to 09/2021 Customer Service Manager Guitar Center, Inc. | Orlando, FL,

Customer service manager, conducting customer inspections, approving repairs service advisor can’t,

  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
04/2017 to 09/2018 Store Manager Little Caesars | City, STATE,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
Education and Training
Expected in 11/2022 Associate of Applied Science | Businesses Manager University of Phoenix, Tempe, AZ GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Catering Owner
  • Parts Manager
  • Customer Service Manager
  • Store Manager

Degrees

  • Associate of Applied Science

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