Catering Associate Resume Example Hospital Sisters Health System Corporate

CATERING ASSOCIATE

Professional Summary

Enthusiastic Food Service expert with 18 years of service industry experience. Precise and speedy at preparing ingredients, and Always keeps kitchen and areas clean and spotless. Skilled Food Service team member with solid management background in resturant settings. Well-organized and efficient with passion for customer satisfaction. Skilled multitasker calm in handling simultaneous orders in fast-paced settings. Talented Catering Staff member eagerly sets up and assembles food and supplies at full-service events to satisfy guests. Over 4 years of friendly and professional serving experience at buffet luncheons, black-tie dinners and receptions. Serves full-course meals in seated and buffet dining styles Experienced professional with advanced catering abilities. Efficiently deliver high-quality service and promote customer loyalty. Dedicated to team and business success.

Work History

Hospital Sisters Health System - Corporate - Catering AssociateGreen Bay , WI06/2019 - Current

Maintained clean, sanitized and well-organized food preparation zones.
Promoted customer loyalty by efficiently handling food and service complaints.
Cleaned and organized kitchen stations to promote team efficiency.
Adhered to company quality constraints and industry best practices to ensure guest satisfaction.
Operated standard kitchen equipment with focus on safety and sanitation.
Prepared dishes for catering events or during high-volume shifts.
Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Arranged linens and table settings according to seating plan and event theme.
Wiped counters, and sanitized equipment to maintain clean food prep and dining areas.
Delivered catered food and supplies to facility for on-time set-up.
Monitored dietary restrictions and served guests with special needs.
Provided friendly, courteous service to create memorable moments for guests.
Served appetizers, entrees and refilled beverages for events up to 500 guests.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Performed shift change tasks each day to keep store efficient and neat.
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Filled and mixed soft drinks, water , tea and coffee beverages.
Cleared dishes and glassware quickly following each course.
Fostered enjoyable event atmosphere through friendly guest interactions
Returned reusable goods and serving equipment for inventory and restock.
Cleaned and sanitized work stations to meet health department regulations.

Miller's Ale House - Restaurant ManagerDoral , FL11/2017 - 06/2019

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Led and directed team members on effective methods, operations and procedures.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Prepared for and executed new menu implementations.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Carefully interviewed, selected, trained and supervised staff.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Correctly calculated inventory and ordered appropriate supplies.
Reconciled cash and credit card transactions to maintain accurate records.
Promoted business through participation in and sponsorship of community events, including outside events and donations.
Managed 5-person team of cooks and back of house staff for high-end [Type] restaurant.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Miller's Ale House - Restaurant ManagerGainesville , FL02/2006 - 10/2015

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Led and directed team members on effective methods, operations and procedures.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Prepared for and executed new menu implementations.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Carefully interviewed, selected, trained and supervised staff.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Correctly calculated inventory and ordered appropriate supplies.
Reconciled cash and credit card transactions to maintain accurate records.
Managed 7+ person team of cooks and back of house staff
Maintained safe working and guest environment to reduce risk of injury and accidents.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Skills

Food preparation mastery
Food assembly
Food storage protocol
Kitchen station cleanliness
Plates presentation
Safe food handling
Quality control
Food preservation and storage methods
Preparation techniques
Guest relations management
Service industry background
Event management
Strong work ethic
Guest seating arrangements
To-go order preparation
Tableside service
Customer service oriented
Customer-focused
Food spoilage prevention
Strong communication skills
Food tray carrying
Management
Guest relations

Food preparation
Food station setup
Concentration
Excellent judgment
Dining area cleanliness
Outgoing and energetic
Product stocking
Table setting
Critical Thinking
Problem-solving
Presentation skills
Quick learner
Employee training and development
Bending, stooping and turning
Employee training
Training personnel
Maneuvering large objects
Inventory control
Drivers license
Fine-dining expertise
Team leadership
Prioritizing
Front-of-house display creation

Education

01/1999University High School CityGED

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Catering Associate Resume Example

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