LiveCareer-Resume

catering assistant resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

My name is Jessica Claire. I work at Backus Hospital and I work as a catering assistant. I have worked in the food industry for about 6 years now. I enjoy working at the hospital and getting to know and help the patients and visitors that walk into our doors. I do go above and beyond when patients need help with their food and the PCAs or Nurses are busy taking care of the other patients that they have. For example, a patient was very weak could hardly lift their arms and I noticed that the nurses and PCAs were overwhelmed, so I decided to help open anything that was hard to open on their tray and cut up their food to small pieces so it was easier to swallow. When I worked at Cedars Steakhouse in Foxwoods as a hostess we had to answer phones and use a computer program to set up customer reservations. When the people showed up for their reservations I always talked in a welcoming and professional manner and always gave a warm and welcoming smile even when overwhelmed. I have outstanding people skills and would love to learn a new job title that could help jump start my career.

Skills
  • Safe food handling
  • Strong communication skills
  • Accurate cash handling
  • Computer application knowledge
  • Customer service oriented
  • Cash register operation
  • Guest and client satisfaction
  • Flexible and adaptable
  • Strong team member
  • Multitasking and prioritization
Education and Training
Ledyard High School Ledyard, CT Expected in 06/2015 High School Diploma : - GPA :
Experience
Northside Hospital - Catering Assistant
Canton, GA, 08/2020 - Current
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Took orders, built trays, and delivered trays to the proper patients
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Monitored and recorded temperatures of beverages
  • Re-stocked, organized and arranged service and food stations.
Webster At Rye - Food Service Worker
Rye, NH, 07/2019 - 08/2020
  • Cleaned work areas, equipment and utensils.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Verified compliance with all sanitation and safety requirements.
  • Maintained order and cleanliness of work areas in conformance with health codes.
  • Upheld food safety standards at all times.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Cross-trained in coffee shop and other food service positions to support team and help meet all customer needs.
Fogo De Chao - Hostess
Coral Gables, FL, 01/2015 - 06/2019
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Worked within computer program application to collect reservation information and communicate updates to guests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered telephone to provide establishment information and take party reservations.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Helped to plan and execute parties for more than 5 guests, including coordinating menus and preparing tables.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
B.F. Saul Company Hospitality - Busser
Tysons Corner, VA, 01/2015 - 06/2019
  • Increased productivity by working quickly, helping other bussers and looking for ways to improve.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Collaborated with restaurant staff, including management and servers on meeting needs and satisfying customer requests.
  • Resolved various customer issues quickly to increase customer satisfaction.
  • Consistently went above and beyond expectations by helping with clearing tables and help serving food to support teammates and provide customer service.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Trained new employees to perform duties by showing how to work efficiently, how to approach costumers professionally and how to go above and beyond to satisfy the guests.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
  • Greeted guests with friendliness and professionalism.

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Resume Overview

School Attended

  • Ledyard High School

Job Titles Held:

  • Catering Assistant
  • Food Service Worker
  • Hostess
  • Busser

Degrees

  • High School Diploma

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