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My name is Jessica Claire. I work at Backus Hospital and I work as a catering assistant. I have worked in the food industry for about 6 years now. I enjoy working at the hospital and getting to know and help the patients and visitors that walk into our doors. I do go above and beyond when patients need help with their food and the PCAs or Nurses are busy taking care of the other patients that they have. For example, a patient was very weak could hardly lift their arms and I noticed that the nurses and PCAs were overwhelmed, so I decided to help open anything that was hard to open on their tray and cut up their food to small pieces so it was easier to swallow. When I worked at Cedars Steakhouse in Foxwoods as a hostess we had to answer phones and use a computer program to set up customer reservations. When the people showed up for their reservations I always talked in a welcoming and professional manner and always gave a warm and welcoming smile even when overwhelmed. I have outstanding people skills and would love to learn a new job title that could help jump start my career.
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- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Took orders, built trays, and delivered trays to the proper patients
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Monitored and recorded temperatures of beverages
- Re-stocked, organized and arranged service and food stations.
- Cleaned work areas, equipment and utensils.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Resolved customer concerns and relayed relevant information to supervisor.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Removed trash and dropped food items regularly to keep workspaces neat and clean.
- Verified compliance with all sanitation and safety requirements.
- Maintained order and cleanliness of work areas in conformance with health codes.
- Upheld food safety standards at all times.
- Kept work areas, utensils and pans cleaned and sanitized.
- Cross-trained in coffee shop and other food service positions to support team and help meet all customer needs.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Worked within computer program application to collect reservation information and communicate updates to guests.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered telephone to provide establishment information and take party reservations.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Helped to plan and execute parties for more than 5 guests, including coordinating menus and preparing tables.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Increased productivity by working quickly, helping other bussers and looking for ways to improve.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
- Collaborated with restaurant staff, including management and servers on meeting needs and satisfying customer requests.
- Resolved various customer issues quickly to increase customer satisfaction.
- Consistently went above and beyond expectations by helping with clearing tables and help serving food to support teammates and provide customer service.
- Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
- Trained new employees to perform duties by showing how to work efficiently, how to approach costumers professionally and how to go above and beyond to satisfy the guests.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Proactively assessed customer needs and provided beverage refills, condiments and other services.
- Greeted guests with friendliness and professionalism.
Ledyard High School - Ledyard, CT
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Resume Overview
School Attended
- Ledyard High School
Job Titles Held:
- Catering Assistant
- Food Service Worker
- Hostess
- Busser
Degrees
- High School Diploma
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