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Catering and Events Coordinator Resume Example

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CATERING AND EVENTS COORDINATOR
Professional Summary
To acquire a position that will allow personal development and where my experience in hospitality and administration will help in achieving the company's goals.
Skills
  • Customer service-oriented
  • Administrative support specialist
  • Pleasant demeanor
  • Excellent planner and coordinator
  • Accurate and detail
  • Excellent communication skills
  • Database management
  • Works well under pressure
Work History
Catering and Events Coordinator, 02/2014 to Current
Conrad Chicago – Chicago, IL
  • Provide administrative support to catering and event managers and Director of Catering with daily operations Handle all Catering inquiries and ensure timely follow up.
  • Any larger more detailed requests for bookings or proposals to be passed on to the Sales Cluster Office Distrbution of catering information to all departments within the hotel Creation of buffet, internet and meeting signage and print menus as required for each event Maintaining accurate information on Delphi and online menus.
Office Supervisor, 06/2010 to 12/2011
Oak Brook Marriott Resort – Oak Brook, IL
  • Assist Management with training and serve as point of contact for Group Housing/Billing Coordinators.
  • Assist with turnovers, posting and billing documents are properly setup in system.
  • Assist clients in coordination of events, including; menu selections and hotel room blocks.
  • Assist with creating a consistent billing process to ensure overall meeting planner expectations and increase overall Hotel Event Satisfaction Survey on billing scores.
Event Management Assistant, 04/2008 to 12/2009
Marriott Magnificent Mile – Chicago, IL
  • Prepare letters and other correspondence in support of event management issues Gather data and prepare forms related to event management and spreadsheets as requested by Event Manager Banquet Event Order specifications to complete food and beverage details and finalize event details Create and file pre-and post convention reports Assist guests and meeting planners in absence of the Event Manager Calculate and ensure commissionable groups to accredited intermediaries are set for payment through CTAC.
Event Housing Coordinator, 01/2006 to 01/2008
Marriott Magnificent Mile – Chicago, IL
  • Coordinated group room reservations and related functions with in-house departments, affiliates, and outside group contacts.
  • Maintained ownership of group room blocks, including reservation methods, billing, and proper treatment for VIP guests.
  • Worked closely with group contacts, maintaining open lines of communications regarding changes in group status, slippage, cutoff dates, and pickup.
Sales and Events Intern, 07/2005 to 09/2005
Residence Inn by Marriott – Waukegan, IL
  • Responsible for checking in and checking out of all hotel guests.
  • Involved with cash handling, answering telephones, providing local information to guests Arranged meetings with Housekeeping Supervisor on duties that included inspecting guest suites for VIP's and resolving guest complaints.
  • Prepared Daily Morning Huddles with Housekeepers Assisted Director of Sales in creating spreadsheets for existing and future accounts.
  • Responsible for entering group bookings.
  • Created rooming list for group arrivals.
  • Held meetings with General Manager and Sales Department regarding events and special arrangements needs for Summer Program Interns Responsible for setting up events activities into detailed.
  • Assisted Kitchen Attendant with food prep for Wednesday's Social BBQ and special events Acted as liaison between Front & Back of the House and Executive office.
  • Performed some secretarial and administrative duties in two languages.
Front Desk Agent, 09/2005 to 06/2006
Courtyard by Marriott River North – Chicago, IL
  • Registered guest upon arrival, calculated and updated Guest Ledger balances, posted all charges, adjustments and settlement to Guest and house accounts.
  • Handled guest room reservation requests for hotel, provide guest with hotel facility information and answer questions relating to hotel property.
Administrative Assistant, 02/2000 to 06/2005
Granda – Chicago, IL
  • Performed secretarial and administrative duties in two languages Coordinated the company's travel needs; including scheduling hotel and flight accommodations, and procuring necessary documentation Met travel needs within the constraints of a budget Responsible for maintenance of all office records and purchase orders Prepared reports on actual spending and revenue and a variety of statistical reports.
Front Desk Supervisor, 03/1999 to 02/2000
The Talbott Hotel – Chicago, IL
  • Supervised a team of three clerks at the front desk that were responsible for guest check-in and check-out.
  • Administrated duties for the front desk and billing.
Front Desk Agent/Reservation Agent, 01/1998 to 01/2000
The Drake Hotel – Chicago, IL
  • Registered guest upon arrival, calculated and updated Guest Ledger balances, posted all charges, adjustments and settlement to Guest and house accounts.
  • Handled guest room reservation requests for hotel, provide guest with hotel facility information and answer questions relating to hotel property.
Education
Bachelor of Applied Science: Hotel Management & Event Management, 12 2009
LEXINGTON COLLEGE - Chicago, IL
Hotel Management & Event Planning
Associates of Applied Science: Hotel Management, 5 1999
LEXINGTON COLLEGE - Chicago, IL
Hotel Management
CERTIFICATES Management Candidacy Review Board (August 2008) Supervisory Development (November 2007) Front Office Certificate AHMA (May 2007) Certified Wedding Planner (May 2007) :
Skills
administrative, administrative support, Billing, budget, cash handling, clients, customer service, Delphi, documentation, event management, special events, forms, Front Office, General Manager, languages, Ledger, letters, Director, meetings, Access, Excel, Office, Outlook, PowerPoint, Publisher, MS Word, PeopleSoft, proposals, QuickBooks, Sales, scheduling, secretarial, spreadsheets, Supervisor, Supervisory, telephones
Additional Information
  • AWARDS ILHA Stars of the Industry National - Administrative Employee of the Year (December 2008) ILHA Stars of the Industry Regional - Administrative Employee of the Year (November 2008)
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Resume Overview

Companies Worked For:

  • Conrad Chicago
  • Oak Brook Marriott Resort
  • Marriott Magnificent Mile
  • Residence Inn by Marriott
  • Courtyard by Marriott River North
  • Granda
  • The Talbott Hotel
  • The Drake Hotel

School Attended

  • LEXINGTON COLLEGE

Job Titles Held:

  • Catering and Events Coordinator
  • Office Supervisor
  • Event Management Assistant
  • Event Housing Coordinator
  • Sales and Events Intern
  • Front Desk Agent
  • Administrative Assistant
  • Front Desk Supervisor
  • Front Desk Agent/Reservation Agent

Degrees

  • Bachelor of Applied Science : Hotel Management & Event Management , 12 2009
    Associates of Applied Science : Hotel Management , 5 1999
    CERTIFICATES Management Candidacy Review Board (August 2008) Supervisory Development (November 2007) Front Office Certificate AHMA (May 2007) Certified Wedding Planner (May 2007) :

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