Highly experienced and seasoned food service professional who takes strong initiatives to satisfy patrons in busy, VIP driven environments, and who possesses demonstrated customer service and relationship-building skills. Proven ability providing top-notch client service within a large upscale, fast-paced and internationally renowned, casino resort restaurant environment. Ability to manage a large volume of complex responsibilities including ensuring guest satisfaction and resolving dining and meal preparation issues in a proactive, caring and solution-focused manner. Recognized high performer and strong communicator who's hospitality driven attitude and multilingual, culturally sensitive skill set ensures personalized service for diverse populations. Passionate, outgoing and collaborative team player focused on ensuring process improvement, strong workforce productivity and organizational best practices are followed. Advanced F&B service knowledge with international cuisines and beverages and a natural ability to aid guests with meal selection and up-selling to promote quality dining experiences and driving repeat business.
Awarded the "Service Champion Award" while working at the South Park Suites Hotel in Charlotte NC
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