Casino Floor Supervisor Resume Example
Experienced professional with over 20 years of customer service. Excellent reputation for resolving problems and improving customer satisfaction. Seasoned supervisor specializing in management of 3 locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Detail-oriented team player giving succinct, easy to understand instructions to employees and developing positive relationships with customers. Adept at continuously overseeing facilities to maintain clean public areas. Looking for new work from home opportunity. Experienced supervisor with over 15 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
- Supervision
- Data management
- Flexible & Adaptable
- Responsible
- Microsoft Office
- Microsoft software proficiency
- Excellent work ethic
- Clerical
- Customer service
- Training & Development
- Collaboration
- Conflict resolution
- Self-motivated professional
- Teamwork
- Basic math
- Opening And Closing
- Store Management
- Stocking Shelves
- Bank Deposits
- Business Management
Norfolk , CT02/2015 - Current
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-day-day duties accurately and efficiently.
- Worked closely with Casino Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and bill jams.
Olive Branch , MS07/2007 - 02/2015
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of 15 employees.
- Managed 15 mployees successfully in fast-paced environment through proactive communication and positive feedback.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
City , STATE12/2011 - 11/2013
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Assisted customers with special services, account updates and promotional options.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Approved regular payroll submissions for 13 employees within Intuit time clock plus.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Ruby Register POS, daily books Microsoft Excel.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
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Resume Overview
School Attended
- Eldorado High School
Job Titles Held:
- Casino Floor Supervisor
- Store Manager
Degrees
- High School Diploma
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