Detail-oriented Floor Supervisor. Proficient in Gaming operations, including compliance requirements and performance strategies. Offering 10 years of progressive experience on the Gaming floor. Enthusiastic with 20 plus years of experience supervising staff in heavily populated casino setting. Proven history of achieving goals by monitoring employee performance and coaching staff on effectively handling erratic situations on a casino floor. Skilled in solving complicated issues and making proactive operational changes. Experienced Floor Supervisor well-versed in directing, motivating and enhancing teams of 1 to 4 personnel at a time, focused on handling situations without incident. Excellent leader, decision-maker and time-manager. Astute Supervisor with commitment to customer service and assistance. Reliable and attentive professional.. Polite and professional Floor Supervisor successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. High-energy Customer service representative with 20 years of experience responding to customer insurance inquiries and assisting with claims. Proficient computer and multi-tasking skills and ability to function in fast-paced convince store environment.
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