Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented Floor Supervisor. Proficient in Gaming operations, including compliance requirements and performance strategies. Offering 10 years of progressive experience on the Gaming floor. Enthusiastic with 20 plus years of experience supervising staff in heavily populated casino setting. Proven history of achieving goals by monitoring employee performance and coaching staff on effectively handling erratic situations on a casino floor. Skilled in solving complicated issues and making proactive operational changes. Experienced Floor Supervisor well-versed in directing, motivating and enhancing teams of 1 to 4 personnel at a time, focused on handling situations without incident. Excellent leader, decision-maker and time-manager. Astute Supervisor with commitment to customer service and assistance. Reliable and attentive professional.. Polite and professional Floor Supervisor successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. High-energy Customer service representative with 20 years of experience responding to customer insurance inquiries and assisting with claims. Proficient computer and multi-tasking skills and ability to function in fast-paced convince store environment.

  • Budgeting
  • Typing
  • Event Planning
  • Computer Literate
  • Slot repair
  • Knowledge of many different computer systems
  • Casino Trac, Ruby cash/fuel system, Cummings soft count
  • Installing and programming slot machines, computer equipment, player tracing, registers, soft count/hard count.
  • Ordering products
  • Returning products
  • Training employees
  • Experience in Human resources
  • Knowledge of Intuit, Microsoft Office, Credit/Debit, Qauzi Cash, Check Cashing
  • Many other systems
  • Debit/Credit Merchant
  • Video Surveillance
  • Management Experience
  • 20 years customer service
  • Account Management
  • Human Resources
  • Employee Meetings
  • Product Loss prevention
  • Daily Deposit of all money
  • FMLA/Workman Comp/Disability
  • Account Management, Microsoft Office
  • Budgeting, Office
  • Cash Handling, Payroll
  • Computer Literate, Programming
  • Credit, Supervisor
  • Customer service, Training employees
  • Debit, Typing
  • Event Planning, Video
  • Firing
  • Hiring
  • Human Resources
  • Loss prevention
  • Managing
  • Meetings
  • Money
  • Quality controls
  • POS systems operations
  • Operations Oversight
  • Team Leadership
  • Scheduling
  • Inventory Control
  • Staff Management
  • Sales Training
  • Cleaning
  • Point of Sale Systems
  • Team Supervision
  • Cash Register Operation
  • Stock management
  • Employee training
  • Performance Optimization
  • Customer Relations
  • Merchandising operations
  • Process and procedure development
  • Clerical
  • Multitasking abilities
  • Conflict resolution
  • Data management
  • Flexible & Adaptable
  • Recruitment
  • HR policies
  • Staff education and training
  • Administrative support
  • Office administration
  • Conflict management
  • Mail handling
  • Payment processing
  • Customer support
  • Account management
  • Improve Processes
  • Strong Communication Skills
  • Standard Operating Procedures
  • E-Commerce
  • Sales Expertise
  • Documentation And Reporting
Work History
Casino Floor Supervisor, 02/2015 to Current
Alex And AniKendall, FL,
  • Reduced employee turnover with hands-on leadership and coaching.
  • Managed schedule for 13 team members.
  • Held weekly team meetings to gain feedback, provide updates and set policies.
  • Trained team members in successful strategies to meet Gaming requirements.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of Older and newer Slot machines, Player tracking system.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Tracked and prioritized work orders to meet daily production requirements
  • Evaluated work of 13 floor employees to improve performance.
  • Coached employees and trained on methods for handling various aspects of complicated issues and difficult customers and or situations.
Store Manager, 07/2007 to 01/2015
Macy's, Inc.West Covina, CA,
  • Supervised guests at front counter, answering questions regarding products.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed 15 Cashiers successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for C-Store merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw, trained and encouraged about 15 employees at one store or the other.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maintained strong knowledge in handling of perishable products in dairy, snacks and liquor departments.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Developed new store location from ground up by hiring and training efficient team.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
General Store Manager, 04/2011 to 10/2014
Berry Companies Inc. Skips Mini MartCity, STATE,
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and effectively trained 2 to 8 employees monthly, to decrease process lags and boost productivity.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Microsoft Excel.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Approved regular payroll submissions for 10 to 15 employees at Skips Mart, and About 7 to 13employees at Speedway Market with Time Clock Plus from Intuit.
High School Diploma: , Expected in 06/1992
Eldorado High School - Las Vegas, NV,
  • Graduated with 3.0 GPA
No Degree: Computer Literacy in Microsoft Office, Expected in
Western Nevada Community College - Fallon, NV,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Eldorado High School
  • Western Nevada Community College

Job Titles Held:

  • Casino Floor Supervisor
  • Store Manager
  • General Store Manager


  • High School Diploma
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: