- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Detail-oriented Floor Supervisor. Proficient in Gaming operations, including compliance requirements and performance strategies. Offering 10 years of progressive experience on the Gaming floor. Enthusiastic with 20 plus years of experience supervising staff in heavily populated casino setting. Proven history of achieving goals by monitoring employee performance and coaching staff on effectively handling erratic situations on a casino floor. Skilled in solving complicated issues and making proactive operational changes. Experienced Floor Supervisor well-versed in directing, motivating and enhancing teams of 1 to 4 personnel at a time, focused on handling situations without incident. Excellent leader, decision-maker and time-manager. Astute Supervisor with commitment to customer service and assistance. Reliable and attentive professional.. Polite and professional Floor Supervisor successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. High-energy Customer service representative with 20 years of experience responding to customer insurance inquiries and assisting with claims. Proficient computer and multi-tasking skills and ability to function in fast-paced convince store environment.
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Alex And Ani – Kendall, FL,
- Reduced employee turnover with hands-on leadership and coaching.
- Managed schedule for 13 team members.
- Held weekly team meetings to gain feedback, provide updates and set policies.
- Trained team members in successful strategies to meet Gaming requirements.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of Older and newer Slot machines, Player tracking system.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Tracked and prioritized work orders to meet daily production requirements
- Evaluated work of 13 floor employees to improve performance.
- Coached employees and trained on methods for handling various aspects of complicated issues and difficult customers and or situations.
Macy's, Inc. – West Covina, CA,
- Supervised guests at front counter, answering questions regarding products.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed 15 Cashiers successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for C-Store merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw, trained and encouraged about 15 employees at one store or the other.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained strong knowledge in handling of perishable products in dairy, snacks and liquor departments.
- Managed inventory control, cash control and store opening and closing procedures.
- Developed new store location from ground up by hiring and training efficient team.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Berry Companies Inc. Skips Mini Mart – City, STATE,
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and effectively trained 2 to 8 employees monthly, to decrease process lags and boost productivity.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Microsoft Excel.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Approved regular payroll submissions for 10 to 15 employees at Skips Mart, and About 7 to 13employees at Speedway Market with Time Clock Plus from Intuit.
Eldorado High School - Las Vegas, NV,
- Graduated with 3.0 GPA
Western Nevada Community College - Fallon, NV,
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School Attended
- Eldorado High School
- Western Nevada Community College
Job Titles Held:
- Casino Floor Supervisor
- Store Manager
- General Store Manager
Degrees
- High School Diploma
- No Degree
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